Here is a copy of the Thunderbird troubleshooting information:


  Application Basics

    Name: Thunderbird
    Version: 24.0
    User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:24.0) Gecko/20100101 Thunderbird/24.0
    Profile Directory: Open Directory

              (Local drive)
    Application Build ID: 2013091200
    Enabled Plugins: about:plugins
    Build Configuration: about:buildconfig
    Crash Reports: about:crashes
    Memory Use: about:memory

  Mail and News Accounts
    account1:
      INCOMING: account1, , (imap) pluto.arno.com:143, alwaysSTARTTLS, passwordCleartext
      OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true

    account2:
      INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

    account3:
      INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
      OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

    account4:
      INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
      OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

    account7:
      INCOMING: account7, , (imap) mail.koczarski.com:143, plain, passwordCleartext
      OUTGOING: mail.koczarski.com:587, plain, passwordCleartext, true

    account8:
      INCOMING: account8, , (im) prpl-jabber, plain, 0

    account9:
      INCOMING: account9, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
      OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

    account10:
      INCOMING: account10, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
      OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

    account11:
      INCOMING: account11, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
      OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

    account12:
      INCOMING: account12, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
      OUTGOING: smtp.mail.yahoo.com:465, SSL, passwordCleartext, true

    account13:
      INCOMING: account13, , (imap) imap.frontier.com:993, SSL, passwordCleartext
      OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true

  Extensions
    Contact Tabs, 2.0.8, true, <email address hidden>
    Encrypt if possible, 1.0, true, <email address hidden>
    FoxClocks, 3.1.26, true, {d37dc5d0-431d-44e5-8c91-49419370caa1}
    Inverse SOGo Connector, 17.0.5, true, <email address hidden>
    Lightning, 2.6.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
    LookOut, 1.2.13, true, <email address hidden>
    Provider for Google Calendar, 0.25, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
    Select Addressbook Text, 1.5, true, <email address hidden>
    Test Pilot for Thunderbird, 1.3.9, true, <email address hidden>

  Important Modified Preferences

    Name: Value

      accessibility.typeaheadfind.flashBar: 0
      browser.cache.disk.capacity: 358400
      browser.cache.disk.smart_size_cached_value: 358400
      browser.cache.disk.smart_size.first_run: false
      browser.cache.disk.smart_size.use_old_max: false
      dom.max_chrome_script_run_time: 0
      extensions.lastAppVersion: 24.0
      font.name.sans-serif.x-western: Adobe Helvetica
      mailnews.database.global.datastore.id: 4eaf7efd-d431-4cc3-ae0f-995c4403d4a
      mail.openMessageBehavior.version: 1
      network.cookie.prefsMigrated: true
      places.database.lastMaintenance: 1333948172
      places.history.expiration.transient_current_max_pages: 104858
      plugin.importedState: true
      plugin.state.java: 0
      print.print_bgcolor: false
      print.print_bgimages: false
      print.print_colorspace: default
      print.print_downloadfonts: false
      print.print_duplex: 1
      print.print_evenpages: true
      print.print_in_color: true
      print.print_margin_bottom: 0.5
      print.print_margin_left: 0.5
      print.print_margin_right: 0.5
      print.print_margin_top: 0.5
      print.print_oddpages: true
      print.print_orientation: 0
      print.print_page_delay: 50
      print.print_paper_data: 0
      print.print_paper_height: 279.40
      print.print_paper_name: na_letter
      print.print_paper_size_type: 1
      print.print_paper_size_unit: 1
      print.print_paper_width: 215.90
      print.print_plex_name: default
      print.print_resolution_name: default
      print.print_scaling: 1.00
      print.print_shrink_to_fit: true
      print.print_to_file: false
      print.print_unwriteable_margin_bottom: 56
      print.print_unwriteable_margin_left: 25
      print.print_unwriteable_margin_right: 25
      print.print_unwriteable_margin_top: 25
      print.tmp.printerfeatures.AllInOne7650.can_change_colorspace: false
      print.tmp.printerfeatures.AllInOne7650.can_change_downloadfonts: false
      print.tmp.printerfeatures.AllInOne7650.can_change_jobtitle: false
      print.tmp.printerfeatures.AllInOne7650.can_change_num_copies: true
      print.tmp.printerfeatures.AllInOne7650.can_change_orientation: true
      print.tmp.printerfeatures.AllInOne7650.can_change_paper_size: true
      print.tmp.printerfeatures.AllInOne7650.can_change_plex: false
      print.tmp.printerfeatures.AllInOne7650.can_change_printincolor: true
      print.tmp.printerfeatures.AllInOne7650.can_change_resolution: false
      print.tmp.printerfeatures.AllInOne7650.can_change_spoolercommand: false
      print.tmp.printerfeatures.AllInOne7650.colorspace.0.name: default
      print.tmp.printerfeatures.AllInOne7650.colorspace.count: 1
      print.tmp.printerfeatures.AllInOne7650.has_special_printerfeatures: true
      print.tmp.printerfeatures.AllInOne7650.orientation.0.name: portrait
      print.tmp.printerfeatures.AllInOne7650.orientation.1.name: landscape
      print.tmp.printerfeatures.AllInOne7650.orientation.count: 2
      print.tmp.printerfeatures.AllInOne7650.paper.0.height_mm: 210
      print.tmp.printerfeatures.AllInOne7650.paper.0.is_inch: false
      print.tmp.printerfeatures.AllInOne7650.paper.0.name: A5
      print.tmp.printerfeatures.AllInOne7650.paper.0.width_mm: 148
      print.tmp.printerfeatures.AllInOne7650.paper.1.height_mm: 297
      print.tmp.printerfeatures.AllInOne7650.paper.1.is_inch: false
      print.tmp.printerfeatures.AllInOne7650.paper.1.name: A4
      print.tmp.printerfeatures.AllInOne7650.paper.1.width_mm: 210
      print.tmp.printerfeatures.AllInOne7650.paper.2.height_mm: 420
      print.tmp.printerfeatures.AllInOne7650.paper.2.is_inch: false
      print.tmp.printerfeatures.AllInOne7650.paper.2.name: A3
      print.tmp.printerfeatures.AllInOne7650.paper.2.width_mm: 297
      print.tmp.printerfeatures.AllInOne7650.paper.3.height_mm: 279
      print.tmp.printerfeatures.AllInOne7650.paper.3.is_inch: true
      print.tmp.printerfeatures.AllInOne7650.paper.3.name: Letter
      print.tmp.printerfeatures.AllInOne7650.paper.3.width_mm: 215
      print.tmp.printerfeatures.AllInOne7650.paper.4.height_mm: 355
      print.tmp.printerfeatures.AllInOne7650.paper.4.is_inch: true
      print.tmp.printerfeatures.AllInOne7650.paper.4.name: Legal
      print.tmp.printerfeatures.AllInOne7650.paper.4.width_mm: 215
      print.tmp.printerfeatures.AllInOne7650.paper.5.height_mm: 431
      print.tmp.printerfeatures.AllInOne7650.paper.5.is_inch: true
      print.tmp.printerfeatures.AllInOne7650.paper.5.name: Tabloid
      print.tmp.printerfeatures.AllInOne7650.paper.5.width_mm: 279
      print.tmp.printerfeatures.AllInOne7650.paper.6.height_mm: 254
      print.tmp.printerfeatures.AllInOne7650.paper.6.is_inch: true
      print.tmp.printerfeatures.AllInOne7650.paper.6.name: Executive
      print.tmp.printerfeatures.AllInOne7650.paper.6.width_mm: 190
      print.tmp.printerfeatures.AllInOne7650.paper.count: 7
      print.tmp.printerfeatures.AllInOne7650.plex.0.name: default
      print.tmp.printerfeatures.AllInOne7650.plex.count: 1
      print.tmp.printerfeatures.AllInOne7650.resolution.0.name: default
      print.tmp.printerfeatures.AllInOne7650.resolution.count: 1
      print.tmp.printerfeatures.AllInOne7650.supports_colorspace_change: false
      print.tmp.printerfeatures.AllInOne7650.supports_downloadfonts_change: false
      print.tmp.printerfeatures.AllInOne7650.supports_jobtitle_change: false
      print.tmp.printerfeatures.AllInOne7650.supports_orientation_change: true
      print.tmp.printerfeatures.AllInOne7650.supports_paper_size_change: true
      print.tmp.printerfeatures.AllInOne7650.supports_plex_change: false
      print.tmp.printerfeatures.AllInOne7650.supports_printincolor_change: true
      print.tmp.printerfeatures.AllInOne7650.supports_resolution_change: false
      print.tmp.printerfeatures.AllInOne7650.supports_spoolercommand_change: false
      print.tmp.printerfeatures.hp7650.can_change_colorspace: false
      print.tmp.printerfeatures.HP7650.can_change_colorspace: false
      print.tmp.printerfeatures.hp7650.can_change_downloadfonts: false
      print.tmp.printerfeatures.HP7650.can_change_downloadfonts: false
      print.tmp.printerfeatures.hp7650.can_change_jobtitle: false
      print.tmp.printerfeatures.HP7650.can_change_jobtitle: false
      print.tmp.printerfeatures.hp7650.can_change_num_copies: true
      print.tmp.printerfeatures.HP7650.can_change_num_copies: true
      print.tmp.printerfeatures.hp7650.can_change_orientation: true
      print.tmp.printerfeatures.HP7650.can_change_orientation: true
      print.tmp.printerfeatures.hp7650.can_change_paper_size: true
      print.tmp.printerfeatures.HP7650.can_change_paper_size: true
      print.tmp.printerfeatures.hp7650.can_change_plex: false
      print.tmp.printerfeatures.HP7650.can_change_plex: false
      print.tmp.printerfeatures.hp7650.can_change_printincolor: true
      print.tmp.printerfeatures.HP7650.can_change_printincolor: true
      print.tmp.printerfeatures.hp7650.can_change_resolution: false
      print.tmp.printerfeatures.HP7650.can_change_resolution: false
      print.tmp.printerfeatures.hp7650.can_change_spoolercommand: false
      print.tmp.printerfeatures.HP7650.can_change_spoolercommand: false
      print.tmp.printerfeatures.hp7650.colorspace.0.name: default
      print.tmp.printerfeatures.HP7650.colorspace.0.name: default
      print.tmp.printerfeatures.hp7650.colorspace.count: 1
      print.tmp.printerfeatures.HP7650.colorspace.count: 1
      print.tmp.printerfeatures.hp7650.has_special_printerfeatures: true
      print.tmp.printerfeatures.HP7650.has_special_printerfeatures: true
      print.tmp.printerfeatures.hp7650.orientation.0.name: portrait
      print.tmp.printerfeatures.HP7650.orientation.0.name: portrait
      print.tmp.printerfeatures.hp7650.orientation.1.name: landscape
      print.tmp.printerfeatures.HP7650.orientation.1.name: landscape
      print.tmp.printerfeatures.hp7650.orientation.count: 2
      print.tmp.printerfeatures.HP7650.orientation.count: 2
      print.tmp.printerfeatures.hp7650.paper.0.height_mm: 210
      print.tmp.printerfeatures.HP7650.paper.0.height_mm: 210
      print.tmp.printerfeatures.hp7650.paper.0.is_inch: false
      print.tmp.printerfeatures.HP7650.paper.0.is_inch: false
      print.tmp.printerfeatures.hp7650.paper.0.name: A5
      print.tmp.printerfeatures.HP7650.paper.0.name: A5
      print.tmp.printerfeatures.hp7650.paper.0.width_mm: 148
      print.tmp.printerfeatures.HP7650.paper.0.width_mm: 148
      print.tmp.printerfeatures.hp7650.paper.1.height_mm: 297
      print.tmp.printerfeatures.HP7650.paper.1.height_mm: 297
      print.tmp.printerfeatures.hp7650.paper.1.is_inch: false
      print.tmp.printerfeatures.HP7650.paper.1.is_inch: false
      print.tmp.printerfeatures.hp7650.paper.1.name: A4
      print.tmp.printerfeatures.HP7650.paper.1.name: A4
      print.tmp.printerfeatures.hp7650.paper.1.width_mm: 210
      print.tmp.printerfeatures.HP7650.paper.1.width_mm: 210
      print.tmp.printerfeatures.hp7650.paper.2.height_mm: 420
      print.tmp.printerfeatures.HP7650.paper.2.height_mm: 420
      print.tmp.printerfeatures.hp7650.paper.2.is_inch: false
      print.tmp.printerfeatures.HP7650.paper.2.is_inch: false
      print.tmp.printerfeatures.hp7650.paper.2.name: A3
      print.tmp.printerfeatures.HP7650.paper.2.name: A3
      print.tmp.printerfeatures.hp7650.paper.2.width_mm: 297
      print.tmp.printerfeatures.HP7650.paper.2.width_mm: 297
      print.tmp.printerfeatures.hp7650.paper.3.height_mm: 279
      print.tmp.printerfeatures.HP7650.paper.3.height_mm: 279
      print.tmp.printerfeatures.hp7650.paper.3.is_inch: true
      print.tmp.printerfeatures.HP7650.paper.3.is_inch: true
      print.tmp.printerfeatures.hp7650.paper.3.name: Letter
      print.tmp.printerfeatures.HP7650.paper.3.name: Letter
      print.tmp.printerfeatures.hp7650.paper.3.width_mm: 215
      print.tmp.printerfeatures.HP7650.paper.3.width_mm: 215
      print.tmp.printerfeatures.hp7650.paper.4.height_mm: 355
      print.tmp.printerfeatures.HP7650.paper.4.height_mm: 355
      print.tmp.printerfeatures.hp7650.paper.4.is_inch: true
      print.tmp.printerfeatures.HP7650.paper.4.is_inch: true
      print.tmp.printerfeatures.hp7650.paper.4.name: Legal
      print.tmp.printerfeatures.HP7650.paper.4.name: Legal
      print.tmp.printerfeatures.hp7650.paper.4.width_mm: 215
      print.tmp.printerfeatures.HP7650.paper.4.width_mm: 215
      print.tmp.printerfeatures.hp7650.paper.5.height_mm: 431
      print.tmp.printerfeatures.HP7650.paper.5.height_mm: 431
      print.tmp.printerfeatures.hp7650.paper.5.is_inch: true
      print.tmp.printerfeatures.HP7650.paper.5.is_inch: true
      print.tmp.printerfeatures.hp7650.paper.5.name: Tabloid
      print.tmp.printerfeatures.HP7650.paper.5.name: Tabloid
      print.tmp.printerfeatures.hp7650.paper.5.width_mm: 279
      print.tmp.printerfeatures.HP7650.paper.5.width_mm: 279
      print.tmp.printerfeatures.hp7650.paper.6.height_mm: 254
      print.tmp.printerfeatures.HP7650.paper.6.height_mm: 254
      print.tmp.printerfeatures.hp7650.paper.6.is_inch: true
      print.tmp.printerfeatures.HP7650.paper.6.is_inch: true
      print.tmp.printerfeatures.hp7650.paper.6.name: Executive
      print.tmp.printerfeatures.HP7650.paper.6.name: Executive
      print.tmp.printerfeatures.hp7650.paper.6.width_mm: 190
      print.tmp.printerfeatures.HP7650.paper.6.width_mm: 190
      print.tmp.printerfeatures.hp7650.paper.count: 7
      print.tmp.printerfeatures.HP7650.paper.count: 7
      print.tmp.printerfeatures.hp7650.plex.0.name: default
      print.tmp.printerfeatures.HP7650.plex.0.name: default
      print.tmp.printerfeatures.hp7650.plex.count: 1
      print.tmp.printerfeatures.HP7650.plex.count: 1
      print.tmp.printerfeatures.hp7650.resolution.0.name: default
      print.tmp.printerfeatures.HP7650.resolution.0.name: default
      print.tmp.printerfeatures.hp7650.resolution.count: 1
      print.tmp.printerfeatures.HP7650.resolution.count: 1
      print.tmp.printerfeatures.hp7650.supports_colorspace_change: false
      print.tmp.printerfeatures.HP7650.supports_colorspace_change: false
      print.tmp.printerfeatures.hp7650.supports_downloadfonts_change: false
      print.tmp.printerfeatures.HP7650.supports_downloadfonts_change: false
      print.tmp.printerfeatures.hp7650.supports_jobtitle_change: false
      print.tmp.printerfeatures.HP7650.supports_jobtitle_change: false
      print.tmp.printerfeatures.hp7650.supports_orientation_change: true
      print.tmp.printerfeatures.HP7650.supports_orientation_change: true
      print.tmp.printerfeatures.hp7650.supports_paper_size_change: true
      print.tmp.printerfeatures.HP7650.supports_paper_size_change: true
      print.tmp.printerfeatures.hp7650.supports_plex_change: false
      print.tmp.printerfeatures.HP7650.supports_plex_change: false
      print.tmp.printerfeatures.hp7650.supports_printincolor_change: true
      print.tmp.printerfeatures.HP7650.supports_printincolor_change: true
      print.tmp.printerfeatures.hp7650.supports_resolution_change: false
      print.tmp.printerfeatures.HP7650.supports_resolution_change: false
      print.tmp.printerfeatures.hp7650.supports_spoolercommand_change: false
      print.tmp.printerfeatures.HP7650.supports_spoolercommand_change: false
      security.disable_button.openCertManager: false
      security.disable_button.openDeviceManager: false

  Graphics

      Adapter Description: NVIDIA Corporation -- GeForce GT 520/PCIe/SSE2
      Vendor ID: NVIDIA Corporation
      Device ID: GeForce GT 520/PCIe/SSE2
      Driver Version: 4.3.0 NVIDIA 319.49
      WebGL Renderer: false
      GPU Accelerated Windows: 0

      AzureCanvasBackend: cairo
      AzureFallbackCanvasBackend: none
      AzureContentBackend: none

  JavaScript

  Incremental GC: 1

  Accessibility

    Activated: 0
    Prevent Accessibility: 0

  Library Versions

      Expected minimum version
      Version in use

      NSPR
      4.10
      4.10

      NSS
      3.15.1 Basic ECC
      3.15.2 Basic ECC

      NSS Util
      3.15.1
      3.15.2

      NSS SSL
      3.15.1 Basic ECC
      3.15.2 Basic ECC

      NSS S/MIME
      3.15.1 Basic ECC
      3.15.2 Basic ECC