Message count wrong in launcher and indicator

Bug #1045259 reported by Jussi Pakkanen on 2012-09-03
40
This bug affects 9 people
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)
Low
Unassigned
Quantal
Undecided
Unassigned

Bug Description

The launcher and indicator menu display a number of unread messages. This is very often (but not always) incorrect. See the attached image for an example. There are no unread messages anywhere in my Thunderbird folders, but the launcher icon shows 199. The indicator menu does the same.

There are several bugs with incorrect number being displayed on them. This is different to all of them.

Bug 850229 claims to have been fixed in oneiric. This still happens on quantal.

Bug 856642 is about the launcher showing too small a number ("new" as opposed to "unread"). In this bug the number is shown even if all messages are read.

Bug 848774 seems to be consistent. This bug happens quite often but not all the time. Otherwise the descriptions are very similar.

Jussi Pakkanen (jpakkane) wrote :
Chris Coulson (chrisccoulson) wrote :

Are there any errors in the error console when this happens?

(In future, please can you use Apport to report Thunderbird and Firefox bugs? This requirement is documented in the bug reporting guidelines, which we provide a link to on the bug submission form - https://wiki.ubuntu.com/MozillaTeam/Bugs. Bugs that aren't reported with Apport are generally closed with a comment asking you to resubmit now)

Changed in thunderbird (Ubuntu):
status: New → Incomplete
Jussi Pakkanen (jpakkane) wrote :

Not that I can remember.

I can't re-check now because Unity crashes on startup. I will retest as soon as possible.

Jussi Pakkanen (jpakkane) wrote :

I managed to reproduce this with current Unity and Thunderbird. Nothing at all is written to the console when this bug happens.

Tobiasz Jarczyk (dotnokato-q) wrote :

To me happens when there are some filters which move messages to another folder.

Jussi Pakkanen (jpakkane) wrote :

I have those as well. This bug happens even if none of the email I receive matches those filters.

Changed in thunderbird (Ubuntu Quantal):
status: Incomplete → Confirmed
Changed in thunderbird (Ubuntu):
status: Incomplete → Confirmed

Affects me, the count does not update automatically. Only when I run the filters by hand.

Adolfo Jayme (fitojb) on 2014-05-04
Changed in thunderbird (Ubuntu Quantal):
status: Confirmed → Won't Fix
Changed in thunderbird (Ubuntu):
importance: Undecided → Low
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