[Quantal] [Regression] Message Indicator not working with Thunderbird / Gwibber

[Swâmi Petaramesh]

This bug is filed against Thunderbird per Chris Coulson request on bug #1043313

It may also supersede / be related to bug #1043308

It may or may not be related to bug #1040259

It has 2 aspects :

1/ Message indicator shows nothing after update from Precise -> Quantal Alpha 3, plus all latest updates applied (2012/08/29 - 20:06 UTC+2).

1a/ Thunderbird doesn't appear at all in Message Indicator
1b/ Gwibber doesn't appear at all in Message Indicator

2/ Unread messages count in Thunderbird Unity Launcher Icon is wrong :

2a/ At first message reception in Thunderbird, the launcher icon displays the number of unread messages
2b/ It then seems to stay stuck forever : reading messages or receiving further ones doesn't change the count displayed in the icon anymore.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: thunderbird 15.0+build1-0ubuntu1
ProcVersionSignature: Ubuntu 3.5.0-13.13-generic 3.5.3
Uname: Linux 3.5.0-13-generic x86_64
NonfreeKernelModules: nvidia
AddonCompatCheckDisabled: False
ApportVersion: 2.5.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: michel 3177 F.... pulseaudio
 /dev/snd/controlC0: michel 3177 F.... pulseaudio
BuildID: 20120827191301
CRDA:
 country FR:
  (2402 - 2482 @ 40), (N/A, 20)
  (5170 - 5250 @ 40), (N/A, 20)
  (5250 - 5330 @ 40), (N/A, 20), DFS
  (5490 - 5710 @ 40), (N/A, 27), DFS
Channel: Unavailable
CheckboxSubmission: 1ea6109db29b53f721a523a77b7f3abf
CheckboxSystem: d00f84de8a555815fa1c4660280da308
Date: Wed Aug 29 19:58:06 2012
EcryptfsInUse: Yes
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IpRoute:
 default via 192.168.1.1 dev wlan0 proto static
 169.254.0.0/16 dev wlan0 scope link metric 1000
 192.168.1.0/24 dev wlan0 proto kernel scope link src 192.168.1.66 metric 9
PrefSources:
 prefs.js
 [Profile]/extensions/{847b3a00-7ab1-11d4-8f02-006008948af5}/defaults/preferences/enigmail.js
Profiles: Profile0 (Default) - LastVersion=15.0/20120827191301 (In use)
RelatedPackageVersions:
 rhythmbox-mozilla 2.97-1ubuntu4
 totem-mozilla 3.4.3-0ubuntu2
 mozilla-libreoffice 1:3.5.4-0ubuntu1.1
RunningIncompatibleAddons: False
SourcePackage: thunderbird
UpgradeStatus: Upgraded to quantal on 2012-08-28 (1 days ago)
dmi.bios.date: 06/26/2012
dmi.bios.vendor: INSYDE
dmi.bios.version: 2.50
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Base Board Product Name
dmi.board.vendor: Intel Corp.
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvr2.50:bd06/26/2012:svnTOSHIBA:pnSATELLITEL735:pvrPSK0CE-00900LFR:rvnIntelCorp.:rnBaseBoardProductName:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
dmi.product.name: SATELLITE L735
dmi.product.version: PSK0CE-00900LFR
dmi.sys.vendor: TOSHIBA

[Chris Coulson (chrisccoulson)]

Hi,

Thanks for that. So, we've ruled out you having an old version of the messaging indicator addon installed in your profile.

Can you tell me if libmessaging-menu0 is installed? (you can check by running "apt-cache policy libmessaging-menu0"). If it is, could you please do the following:

- In Thunderbird, open the preferences dialog (Edit -> Preferences)
- In the preferences dialog, go to the "Advanced" pane, select the "General" tab and press the "Config Editor..." button
- In the config editor, please create the following preferences:
1) A boolean preference called "extensions.messagingmenu.logging.enabled" and set to true
2) A string preference called "extensions.messagingmenu.logging.domains" and set to "all".
3) A boolean preference called "dom.report_all_js_exceptions" and set to true.
- Restart thunderbird from a terminal and paste the output.
- Also please open the error console "Tools -> Error Console" and paste any errors or warnings here

You'll want to remove those preferences afterwards, else thunderbird will fill your .xsession-errors

[Swâmi Petaramesh (swami-petaramesh)]

Hi Chris,

As a site note, I have 2 laptops affected by the exact same problem : Both upgraded from Precise to Quantal Alpha 3, both having the same message indicator issue :

- Indicator Empty (No Thunderbird, no Gwibber)
- New messages received in Thunderbird do give a pop-up telling about them
- Unread messages number in Unity laucher updates once, then stays static

Performing your requested tests, I can tell that libmessaging-menu0 is NOT repeat NOT installed on any of my 2 machines.

Should I install it ?

[Swâmi Petaramesh (swami-petaramesh)]

Installing libmessaging-menu0 caused my message indicator icon to populate as soon as I restarted Thunderbird afterwards, on both of my 2 machines.

So this issue could simply be a missing library dependancy after dist upgrade ?

[Swâmi Petaramesh (swami-petaramesh)]

The message indicator now works and lists incoming mail OK, but it doesn't turn blue as it used to...?

[Chris Coulson (chrisccoulson)]

Thanks. So this is basically bug 1043743