Emergency numbers for France (15, 17 and 18) are not available in emergency mode

Bug #1453285 reported by Thomas R. on 2015-05-08
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Canonical System Image
Undecided
Unassigned
ofono (Ubuntu)
Undecided
Unassigned
telephony-service (Ubuntu)
High
Gustavo Pichorim Boiko
telephony-service (Ubuntu RTM)
High
Gustavo Pichorim Boiko

Bug Description

Emergency numbers for France (15, 17 and 18) are not available in emergency mode.
Dial button is inactive after these numbers are input.

For information, emergency number for Europe (112) is available !!
This number (112) is used for europeans who are not in their country.
Example : a french who is located in Germany.

In fact, a French who is located in France should call 15, 17 or 18 !!!
That's why I consider it as a bug, because it doesn't work.because

Sebastien Bacher (seb128) wrote :

Thank you for your bug report, could you provide some extra informations
- are those numbers available if you use the same SIM in a phone using another OS (android, iOS, ...)
- do you know how to adb shell to the device? could you run "/usr/share/ofono/scripts/list-modems" and give the output there?

affects: dialer-app (Ubuntu) → telephony-service (Ubuntu)
Changed in telephony-service (Ubuntu):
importance: Undecided → High
status: New → Incomplete
tags: added: emergency

@Thomas, besides the info asked for by Sebastien, could you please also run "getprop" on the phone and attach the ouput?

Thomas R. (bhomas) wrote :

Hello,

@ Sebastien : unfortunately, I can't test on another phone. The output of "list-modems" gives me two times :

[ /ril_1 ]
...
[ org.ofono.VoiceCallManager ]
EmergyNumbers = 112 911
...
[ / ril_0 ]
...
[ org.ofono.VoiceCallManager ]
EmergyNumbers = 112 911

@Alfonso : The output of "getprop" gives me :
[ril.ecclist]: [112,911]
[ril.ecclist2]: [112,911]

@ all :
Are these values stocked in Ubuntu Phone's operating system or are depending of my operators ?
Thanks in advance for your help

Thomas R. (bhomas) wrote :

Here are the complete outputs, as requested

Tony Espy (awe) wrote :

Please see bug #1444883 for a description of how emergency numbers currently work in Ubuntu's version of ofono.

@Thomas, thanks for the logs. Being

[ril.ecclist]: [112,911]

it looks like your SIM does not include the right emergency numbers for France, which is worrying. See bug #1444883 for a similar case for a Chinese SIM.

Tony Espy (awe) wrote :

Note, I've changed the ofono task to Invalid. Please see bug #1444883 for the reasoning. I'll leave it up to Gustavo to make this a Duplicate or not...

Changed in telephony-service (Ubuntu):
status: Incomplete → Confirmed
Changed in ofono (Ubuntu):
status: New → Invalid
Changed in telephony-service (Ubuntu):
assignee: nobody → Gustavo Pichorim Boiko (boiko)
Changed in telephony-service (Ubuntu RTM):
status: New → Confirmed
importance: Undecided → High
assignee: nobody → Gustavo Pichorim Boiko (boiko)
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