dialer and messaging app show unlocked pin as locked

[Sergio Schvezov]

Ubuntu System Settings and ofono say it's unlocked but trying to use the dialer and messaging app is blocked by thinking the PIN is locked.

$ system-image-cli -i
current build number: 81
device name: mako
channel: ubuntu-touch/ubuntu-rtm/14.09-proposed
last update: 2014-10-10 15:33:48
version version: 81
version ubuntu: 20141010.1
version device: 20140929.1
version custom: mako-0.7

$ phablet-shell
/home/sergiusens/.ssh/known_hosts updated.
Original contents retained as /home/sergiusens/.ssh/known_hosts.old
Warning: Permanently added '[localhost]:2222' (RSA) to the list of known hosts.
Welcome to Ubuntu Utopic Unicorn (development branch) (GNU/Linux 3.4.0-5-mako armv7l)

 * Documentation: https://help.ubuntu.com/
Last login: Fri Oct 10 15:37:40 2014 from localhost.localdomain
phablet@ubuntu-phablet:~$ lis^C
phablet@ubuntu-phablet:~$ /usr/share/ofono/scripts/list-modems
[ /ril_0 ]
    Features = gprs ussd net sms rat sim
    Model = Fake Modem Model
    Powered = 1
    Emergency = 0
    Online = 1
    Interfaces = org.ofono.ConnectionManager org.ofono.CallBarring org.ofono.CallSettings org.ofono.SupplementaryServices org.ofono.NetworkRegistration org.ofono.CallForwarding org.ofono.SmartMessaging org.ofono.PushNotification org.ofono.MessageManager org.ofono.NetworkTime org.ofono.MessageWaiting org.ofono.RadioSettings org.ofono.SimManager org.ofono.CallVolume org.ofono.VoiceCallManager
    Revision = M9615A-CEFWMAZM-2.0.1701.03
    Type = hardware
    Manufacturer = Fake Manufacturer
    Serial = 355136052657866
    Lockdown = 0
    [ org.ofono.ConnectionManager ]
        Bearer = hspa
        RoamingAllowed = 0
        Suspended = 0
        Powered = 1
        Attached = 1
    [ org.ofono.CallBarring ]
        VoiceIncoming = disabled
        VoiceOutgoing = disabled
    [ org.ofono.CallSettings ]
        CallingLineRestriction = off
        HideCallerId = default
        ConnectedLinePresentation = unknown
        ConnectedLineRestriction = unknown
        CallingLinePresentation = enabled
        CallingNamePresentation = unknown
        CalledLinePresentation = disabled
        VoiceCallWaiting = enabled
    [ org.ofono.SupplementaryServices ]
        State = idle
    [ org.ofono.NetworkRegistration ]
        Mode = auto
        Name = Personal
        LocationAreaCode = 394
        Status = registered
        CellId = 14122637
        MobileCountryCode = 722
        Technology = umts
        Strength = 61
        MobileNetworkCode = 34
    [ org.ofono.CallForwarding ]
        VoiceNotReachable = [phone]
        VoiceNoReplyTimeout = 25
        VoiceUnconditional =
        VoiceNoReply = [phone]
        ForwardingFlagOnSim = 0
        VoiceBusy = [phone]
    [ org.ofono.SmartMessaging ]
    [ org.ofono.PushNotification ]
    [ org.ofono.MessageManager ]
        Alphabet = default
        UseDeliveryReports = 0
        ServiceCenterAddress = [phone]
        Bearer = cs-preferred
    [ org.ofono.NetworkTime ]
    [ org.ofono.MessageWaiting ]
        VoicemailWaiting = 0
        VoicemailMailboxNumber = *555
        VoicemailMessageCount = 0
    [ org.ofono.RadioSettings ]
        TechnologyPreference = umts
        ModemTechnologies = gsm umts
        FastDormancy = 0
    [ org.ofono.SimManager ]
        CardIdentifier = 89543421113404033941
        ServiceNumbers = [Llam. a su Cargo] = '1111111111' [Club Personal] = '*2582' [Personal] = '+810' [At. Clientes] = '*111'
        Retries =
        FixedDialing = 0
        SubscriberIdentity = 722341240403394
        MobileCountryCode = 722
        BarredDialing = 0
        PinRequired = none
        LockedPins =
        SubscriberNumbers =
        Present = 1
        PreferredLanguages = es en pt it
        MobileNetworkCode = 34
    [ org.ofono.CallVolume ]
        MicrophoneVolume = 0
        Muted = 1
        SpeakerVolume = 0
    [ org.ofono.VoiceCallManager ]
        EmergencyNumbers = 112 911

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[dobey (dobey)]

This is also happening on hammerhead #276 for me.

[Bill Filler (bfiller)]

Also seeing the following issue with indicator-network:
- turn SIM pin on in the system settings
- reboot the phone
- Now the network indicator always shows the SIM as "unknown" and it never comes online, so it can't be used or unlocked.

[dobey (dobey)]

Reverting to the telepathy-ofono package from https://launchpad.net/ubuntu/utopic/armhf/telepathy-ofono/0.2+14.10.20141007-0ubuntu1 fixes the issue for me, and I can again send SMS and make calls.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Antti Kaijanmäki (kaijanmaki)]

Relevant i-network bug:
https://bugs.launchpad.net/indicator-network/+bug/1376250

[dobey (dobey)]

I also rebooted several times prior to downgrading telepathy-ofono with no change in behavior.

[Antti Kaijanmäki (kaijanmaki)]

will mark this invalid for i-network. the "unknown" bug is tracked separately on bug #1376250

[taiebot65 (dedreuil)]

I am still experiencing this on mako rtm/devel-proposed on r98

I am experiencing this at boot and i do not know why it s not happening every time. Anyway to solve the problem i just did

a sudo restart ofono in the terminal app and sim lock disappear.

[Mitchell (curious-mitchell)]

Under RTM 5 on Mako, I'm having the same bug, and I managed to PUK lock my phone. Found another work-around:

Firstly, I had not set a sim pin, and settings showed this wasn't locked. After trying to 'unlock' my pin three times unsucessfully, I was asked for my PUK code. SIM was screwed, basically. Was able to search for the PUK code for Telstra, and found a site where I could enter my details and retrieve it. If you are with Telstra in Australia, you can find this under My Account.

Once entering this, I found I could then choose a pin. Now each time I reboot I need to enter this pin and all is fine. I tried unsetting this however, and got the same problem again - sim was locked while saying it was not, etc. Was only able to resolve it by entering the WRONG pin three times, reentering my PUK code, then setting my pin again.
Bug seems to be that pin lock needs to stay on for now. Anyway, have downgraded ofono package on my device in case I need to downgrade in a hurry. Looking forward to this being fixed.

[Launchpad Janitor (janitor)]

This bug was fixed in the package telepathy-ofono - 0.2+14.10.20141015-0ubuntu1

---------------
telepathy-ofono (0.2+14.10.20141015-0ubuntu1) 14.09; urgency=low

  [ Ubuntu daily release ]
  * New rebuild forced

  [ Tiago Salem Herrmann ]
  * Check if the SimManager interface is available and property not
    empty before assuming the sim is locked. (LP: #1379836)
 -- Ubuntu daily release <email address hidden> Wed, 15 Oct 2014 13:33:36 +0000

[Bruno Girin (brunogirin)]

Restarting ofono, as suggested in https://bugs.launchpad.net/ubuntu/+source/telepathy-ofono/+bug/1379836/comments/11 fixed it for me (at least until the next restart).

[Pat McGowan (pat-mcgowan)]

Reopened since we are still see symptom in comment 5 on mako
per dave:
mako isn't recognising that the sim is locked, I get unknown in the indicator, no sim pin in the boot, and no unlock option in the indicator, I can however go into settings, security, simpin and unlock it then then it works.

[Pat McGowan (pat-mcgowan)]

rumor has it an ofono patch resolves this

[Alfonso Sanchez-Beato (alfonsosanchezbeato)]

@Pat, this one:

https://github.com/rilmodem/ofono/pull/129

which is merged, but the plan was to land that in vivid, as this does not affect Krillin. Do we want this for RTM?

[Jamie Strandboge (jdstrand)]

FYI, on 14.09-proposed/mako, this seems to be fixed in r118, so I think all mako needs is a promoted image.

[Launchpad Janitor (janitor)]

This bug was fixed in the package telepathy-ofono - 0.2+14.10.20141015-0ubuntu1

---------------
telepathy-ofono (0.2+14.10.20141015-0ubuntu1) vivid; urgency=low

  [ Ubuntu daily release ]
  * New rebuild forced

  [ Tiago Salem Herrmann ]
  * Check if the SimManager interface is available and property not
    empty before assuming the sim is locked. (LP: #1379836)
 -- Ubuntu daily release <email address hidden> Wed, 15 Oct 2014 13:33:36 +0000

[Tony Espy (awe)]

I would prefer that the ofono task in this bug be removed, as it's essentially a duplicate of bug #1376250, which as Alfonso pointed out has already been committed to trunk. I added an rtm14 tag and an Ubuntu (RTM) task to that bug so that it can be escalated and landed in one of the OTA buckets.

[Alfonso Sanchez-Beato (alfonsosanchezbeato)]

Should be fixed starting on vivid image #34 (mako).

[Gustavo Pichorim Boiko (boiko)]

This fix is already included in RTM images.

[Tony Espy (awe)]

I changed the ofono (Ubuntu) task to FixReleased, as it's believed that the fix for bug #1376250 also fixes this problem. This fix landed in vivid as ofono 1.12.bzr6882+15.04.20141126-0ubuntu1.

As this same fix is also slated for ww51-2014, I've updated the ofono / Ubuntu (RTM) task to FixCommitted due to the active merge proposal for RTM:

https://code.launchpad.net/~phablet-team/ofono/ofono-ww51-update/+merge/243884