Display setup is not as expected - displays are far from each other

Bug #1845819 reported by Chris Guiver
This bug affects 1 person
Affects Status Importance Assigned to Milestone
systemsettings (Ubuntu)

Bug Description

19.10 QA-Test daily (this occurred on yesterday's daily but I didn't have time to report)
Apologies if already reported; I didn't find it
dell [optiplex] 780 (c2q-q9400, 8gb, amd/ati cedar radeon hd 5000/6000/7350/8350)

On boot - I selected "try kubuntu" then setup my second display "to the left" (sorry I forget the wording). My right-monitor is portrait-left tilted, so it's the first thing I tried to change.. (Displays - System Settings Module)

The first attached picture shows what I see, a single display visible where I'd expect to have two?
One display is portrait-left tilted; so I adjust the display to reflect that and click OK

The second attached picture shows what I next see when I re-open Displays (System Settings Module), the second display is now visible, but it's located a good distance away, which makes loosing the pointer easy if I move off-screen.

I would expect the screen to be next to the other monitor; I've made no movements at this point; only changed orientation (where only one display was visible on the picture).

This was noticed first on an installed system (updated Lubuntu + Kubuntu 19.10 system last night), I booted yesterday's daily ISO and had same issue. Today's issue was re-test as I was too tired last night.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: systemsettings 4:5.16.5-0ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-13.14-generic 5.3.0
Uname: Linux 5.3.0-13-generic x86_64
ApportVersion: 2.20.11-0ubuntu7
Architecture: amd64
CasperVersion: 1.419
CurrentDesktop: KDE
Date: Sun Sep 29 02:17:36 2019
LiveMediaBuild: Kubuntu 19.10 "Eoan Ermine" - Beta amd64 (20190928)
SourcePackage: systemsettings
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Chris Guiver (guiverc) wrote :
Revision history for this message
Chris Guiver (guiverc) wrote :

To get to this shot, I clicked rotate monitor, then OKAY which closed the dialog.

On re-entry, I can now see the first display - but it's long away, and a pain to have to move the mouse between screens due to distance they are away from each other

Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:

tags: added: iso-testing
Chris Guiver (guiverc)
description: updated
Revision history for this message
Chris Guiver (guiverc) wrote :

on boot up I selected "extend right" this time (extend left used by d780) and when I enter Display (System Settings Module) only a single display was visible. I clicked ok, then re-opened and nothing had changed. I this time slightly moved position of display, hit OK and next time I entered Display (sys.sett.module) the screens were a distance apart (so it requires a change, orientation or minor move for 2nd to be visible it looks like).

19.10 QA-test Kubuntu daily "Beta amd64 (20190928)" on dell [optiplex] 755 (c2d-e8300, 8gb, amd/ati radeon rv610/radeon hd2400 pro/xt)

Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for reporting this bug to Ubuntu.

Ubuntu 19.10 (eoan) reached end-of-life on July 17, 2020.

See this document for currently supported Ubuntu releases:

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in.

Changed in systemsettings (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for systemsettings (Ubuntu) because there has been no activity for 60 days.]

Changed in systemsettings (Ubuntu):
status: Incomplete → Expired
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