PC fails to shutdown.
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Expired
|
Undecided
|
Unassigned | ||
systemd (Ubuntu) |
Invalid
|
Undecided
|
Unassigned |
Bug Description
I have a pc with Motherboard Gigabyte H370M D3H, Processor Intel Core I3 8100 3.6Ghz 6MbL3, RAM Corsair 16Mb 2400 Hz. I can reboot pc without any problem, but pc is stuck on ubuntu logo when I shutdown. while shutdown keyboard and mouse are turned off but pc remains on. I have to turn the mains power off to shutdown the pc. I think this is a major bug in Ubuntu 19.10. I searched for a solution on the internet but could not find any that works. Kindly help to fix it.
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ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2020-01-31 (2 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
IwConfig:
lo no wireless extensions.
eno1 no wireless extensions.
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse
Bus 001 Device 003: ID 1a2c:0e24 China Resource Semico Co., Ltd USB Keyboard
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Gigabyte Technology Co., Ltd. H370M-D3H
Package: systemd 242-7ubuntu3.2
PackageArchitec
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.183.3
RfKill:
Tags: eoan
Uname: Linux 5.3.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/14/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F12
dmi.board.
dmi.board.name: H370M D3H-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: Default string
dmi.product.name: H370M-D3H
dmi.product.sku: Default string
dmi.product.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1861645
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.