TPM_CRB probe fails on ASUS N552V, causes system to freeze while starting

Bug #1674820 reported by Sjoerd van Leent on 2017-03-21
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
systemd (Ubuntu)
Undecided
Unassigned

Bug Description

While starting up (arranged by systemd, the problem is in the kernel), The system attempts to perform some kind of probe, when that happens, there is 50% chance that the system simply freezes. It always occurs when these lines pass the screen (and are found on dmesg on a running instance):

[ 8.351515] tpm_crb MSFT0101:00: can't request region for resource [mem 0xfed40080-0xfed40fff]
[ 8.351550] tpm_crb: probe of MSFT0101:00 failed with error -16

I have noticed that this particular problem occurred in earlier releases of the kernel. I have the same problem in any of the following kernels:

4.8.0-36-generic
4.8.0-39-generic
4.8.0-41-generic

It is annoying, as I have to restart the system manually with a change of failure. Sometimes it takes over five reboots to get passed this problem. Which indicates that somehow the problem doesn't always lock the kernel from booting.

I hope you'll find an answer to this problem.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: systemd 229-4ubuntu16
ProcVersionSignature: Ubuntu 4.8.0-41.44~16.04.1-generic 4.8.17
Uname: Linux 4.8.0-41-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
Date: Tue Mar 21 21:43:41 2017
EcryptfsInUse: Yes
ExecutablePath: /lib/systemd/systemd
InstallationDate: Installed on 2017-03-01 (19 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 8087:0a2a Intel Corp.
 Bus 001 Device 003: ID 046d:c52f Logitech, Inc. Unifying Receiver
 Bus 001 Device 002: ID 13d3:5666 IMC Networks
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. N552VW
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-41-generic.efi.signed root=UUID=68636ac9-2333-44e0-9737-9dc43321bc8a ro quiet splash vt.handoff=7
SourcePackage: systemd
SystemdDelta:
 [EXTENDED] /etc/systemd/system/display-manager.service → /lib/systemd/system/display-manager.service.d/xdiagnose.conf
 [EXTENDED] /lib/systemd/system/systemd-timesyncd.service → /lib/systemd/system/systemd-timesyncd.service.d/disable-with-time-daemon.conf
 [EXTENDED] /lib/systemd/system/rc-local.service → /lib/systemd/system/rc-local.service.d/debian.conf

 3 overridden configuration files found.
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/31/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N552VW.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N552VW
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN552VW.300:bd08/31/2016:svnASUSTeKCOMPUTERINC.:pnN552VW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN552VW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: N552VW
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Sjoerd van Leent (svanleent) wrote :
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