14e4:1713 [HP Compaq 6715s Notebook PC] Ethernet connection does not reactivate following Resume from Sleep

Bug #1286230 reported by Nicholas McCurdy on 2014-02-28
This bug affects 1 person
Affects Status Importance Assigned to Milestone
systemd-shim (Ubuntu)

Bug Description

Waking from Sleep, Wireless Connections resume without delay, but the Ethernet connection does not reactivate unless forced by command or by rebooting the system.
the interface (very) occasionally resumes properly, but the reported condition occurs >80% of the time with current Ubuntu Release amd64 kernel. Re-plugging the network cable has no apparent effect.

WORKAROUND: Restore all network connections until next Sleep:
sudo service network-manager restart

nmccurdy@gc-hpcompaqLaptop:~$ apt-cache policy network-manager
  Version table:
 *** 0
        500 http://de.archive.ubuntu.com/ubuntu/ saucy/main amd64 Packages
        100 /var/lib/dpkg/status

Solution attempted to force wake of network-manager (Failed):
Creating file: /etc/pm/sleep.d/network-manager-restart
With contents:
################### Start

# This script gets NetworkManager out of suspend.
case $1 in
    # No need to do anything here.
    nmcli nm sleep false
################### End

Mainline Kernels also tested:
3.11.10-03111004 : Condition Exists
3.13.5-031305 : Condition Exists
3.14.0-031400rc4 : Inconclusive. System Too Unstable to Verify. Indicator Applet appears to show correct Icon, but System Crashes during final stages of waking process.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-17-generic 3.11.0-17.31
ProcVersionSignature: Ubuntu 3.11.0-17.31-generic
Uname: Linux 3.11.0-17-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
 /dev/snd/controlC0: nmccurdy 2362 F.... pulseaudio
Date: Fri Feb 28 17:03:01 2014
HibernationDevice: RESUME=UUID=bfdf28bd-0398-4c14-b34f-938ed08d040b
InstallationDate: Installed on 2014-01-14 (44 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Hewlett-Packard HP Compaq 6715s (KE061ET#ABD)
MarkForUpload: True
 Socket 0:
   no product info available
 Socket 0:
   no card
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.11.0-17-generic root=UUID=816b1999-49d9-4918-8e6b-35e9a4dfe229 ro quiet splash vt.handoff=7
 linux-restricted-modules-3.11.0-17-generic N/A
 linux-backports-modules-3.11.0-17-generic N/A
 linux-firmware 1.116.2
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/04/2008
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68YTT Ver. F.0B
dmi.board.name: 30C2
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 71.2D
dmi.chassis.asset.tag: CNU8291MPN
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68YTTVer.F.0B:bd03/04/2008:svnHewlett-Packard:pnHPCompaq6715s(KE061ET#ABD):pvrF.0B:rvnHewlett-Packard:rn30C2:rvrKBCVersion71.2D:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP Compaq 6715s (KE061ET#ABD)
dmi.product.version: F.0B
dmi.sys.vendor: Hewlett-Packard

Nicholas McCurdy (nick-mccurdy) wrote :
tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.11.10 kernel-bug-exists-upstream-3.13.5

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
tags: added: needs-full-computer-model needs-upstream-testing
removed: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.11.10 kernel-bug-exists-upstream-3.13.5
summary: - Wired Ethernet connection does not reactivate following System Resume
- from Sleep
+ 14e4:1713 [HP Compaq 6715s Notebook PC] Ethernet connection does not
+ reactivate following Resume from Sleep

Nicholas McCurdy, thank you for reporting this and helping make Ubuntu better. In order to test out potential user-space issue (ex. network-manager) could you please test for this in Trusty via http://cdimage.ubuntu.com/daily-live/current/ ? If reproducible, please just make a comment to this.

tags: removed: needs-full-computer-model
description: updated
Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
tags: added: regression-potential
Nicholas McCurdy (nick-mccurdy) wrote :

Chistopher Penalver, I have downloaded and performed minor testing with the amd64 image of the Trusty daily-live build (downloaded at 21:47 CEST, so presumably yesterday's build).

The live image was able to restart the Wired Interface connection without fail 5 out of 5 attempts I made. Not extensive testing, I know, but it prompted me to want to test a full install.

The full install failed to restart the Wired Interface connection on 6 out of 7 attempts thus far.

I have not tested alongside a functioning Wireless Interface connection, as my particular hardware doesn't work out of the box without a little persuasion. I was originally wondering if there was a conflict between the proprietary drivers and the sleep state, but I suppose that possibility is out now.

Please let me know how would be the most productive testing direction from here.
Thank you.

tags: added: trusty
Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Sending to systemd-shim for review. Please reassign if not a systemd-shim issue. For background information, please see:

affects: linux (Ubuntu) → systemd-shim (Ubuntu)
Changed in systemd-shim (Ubuntu):
status: Confirmed → New
Nicholas McCurdy (nick-mccurdy) wrote :

14.04 upgrade process appears to have halted this behavior. I will continue testing. If no further recurrence I will subsequently vote to close this Bug as Resolved in Later Version.

Previously-applied "fixes" have been removed and no negative results surface during wake-from-sleep.

I will confirm in 10 days that the Bug has been sufficiently resolved.

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