crashed with AttributeError in on_NPDrivers_query_tooltip(): 'NoneType' object has no attribute 'getInfoFromPPDName'

Bug #759970 reported by anony on 2011-04-13

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This bug affects 1 person
Affects Status Importance Assigned to Milestone
system-config-printer (Ubuntu)

Bug Description

Binary package hint: system-config-printer

No further information available.

ProblemType: Crash
DistroRelease: Ubuntu 11.04
Package: system-config-printer-gnome 1.3.1+20110222-0ubuntu13
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic
Uname: Linux 2.6.38-8-generic x86_64
Architecture: amd64
Date: Wed Apr 13 16:27:58 2011
ExecutablePath: /usr/share/system-config-printer/
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Beta amd64 (20110330)
InterpreterPath: /usr/bin/python2.7
 device for Brother_QL-580N: dnssd://Brother%20QL-580N._pdl-datastream._tcp.local/
 device for LaserPrinter: dnssd://Brother%20HL-2070N%20series._ipp._tcp.local/
MachineType: CLEVO CO. W760T/M740T/M760T
PackageArchitecture: all
Papersize: a4
 LaserPrinter: Brother HL-2060 Foomatic/Postscript
 Brother_QL-580N: Brother QL-580N CUPS v1.1
ProcCmdline: /usr/bin/python /usr/share/system-config-printer/
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=6074d201-d516-4bb4-8d14-0de77eefd7a0 ro quiet splash vt.handoff=7
PythonArgs: ['/usr/share/system-config-printer/']
SourcePackage: system-config-printer
Title: crashed with AttributeError in on_NPDrivers_query_tooltip(): 'NoneType' object has no attribute 'getInfoFromPPDName'
 Traceback (most recent call last):
   File "/usr/share/system-config-printer/", line 3231, in on_NPDrivers_query_tooltip
     ppddict = self.ppds.getInfoFromPPDName(drivername)
 AttributeError: 'NoneType' object has no attribute 'getInfoFromPPDName'
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare 09/03/2009
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 1.00.04
dmi.board.asset.tag: Tag 12345 W760T/M740T/M760T
dmi.board.vendor: CLEVO Co.
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr1.00.04:bd09/03/2009:svnCLEVOCO.:pnW760T/M740T/M760T:pvrNotApplicable:rvnCLEVOCo.:rnW760T/M740T/M760T:rvrNotApplicable:cvnNoEnclosure:ct1:cvrN/A: W760T/M740T/M760T
dmi.product.version: Not Applicable
dmi.sys.vendor: CLEVO CO.

anony (resetwontwork) wrote :
tags: removed: need-duplicate-check
visibility: private → public
gf (gf-interlinks) wrote :

Hello Anony,
Thank you for submitting this bug and reporting a problem with system-config-printer. You made this bug report in 2011 and Ubuntu has been updated since then.

Could you confirm that this is no longer a problem and that we can close the bug report?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know, and in the current version, run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu better.
[Ubuntu Bug Squad volunteer triager]

Changed in system-config-printer (Ubuntu):
status: New → Incomplete
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