jobs linger in display long after finish, manual refresh required

Bug #683125 reported by Jamin W. Collins on 2010-11-30
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
system-config-printer (Ubuntu)
Undecided
Unassigned

Bug Description

Binary package hint: system-config-printer

I find that frequently print jobs that I submit to my network printer are still listed as processing in the status window long after the print job has actually finished. If left untouched, the entries will remain in the status window apparently indefinitely. However, manually refreshing the status window results in a proper update of each of their statuses, frequently resulting in their removal from the status window as they had in fact finished processing long ago.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: system-config-printer-gnome 1.2.3+20100723-0ubuntu8.1
ProcVersionSignature: Ubuntu 2.6.35-23.40-generic 2.6.35.7
Uname: Linux 2.6.35-23-generic x86_64
NonfreeKernelModules: nvidia
Architecture: amd64
CupsErrorLog:

Date: Tue Nov 30 06:57:02 2010
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Lpstat:
 device for HP7350: ipp://192.168.10.20:631/printers/HP7350
 device for PDF: cups-pdf:/
PackageArchitecture: all
Papersize: letter
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
PpdFiles: PDF: Generic CUPS-PDF Printer
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-23-generic root=UUID=30218f9a-6f90-4eab-9ba5-f54897e842cb ro vga=792 splash crashkernel=384M-2G:64M,2G-:128M quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: system-config-printer
dmi.bios.date: 05/11/2009
dmi.bios.vendor: LENOVO
dmi.bios.version: 7LETC6WW (2.26 )
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr7LETC6WW(2.26):bd05/11/2009:svnLENOVO:pn:pvrThinkPadT61p:rvnLENOVO:rn:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.version: ThinkPad T61p
dmi.sys.vendor: LENOVO

Jamin W. Collins (jcollins) wrote :
Till Kamppeter (till-kamppeter) wrote :

Upstream bug of job applet: Either the applet does not catch certain D-Bus signals of CUPS or it simply needs to refresh the job list more frequently. Tim, can you look into this.

Tim Waugh (twaugh) wrote :

Till, can you reproduce it? It's not something I've ever seen.

Till Kamppeter (till-kamppeter) wrote :

Tim, I cannot reproduce that, can you tell the user how to run an appropriate debug mode or so, to get mor info?

Jamin W. Collins (jcollins) wrote :

I can reproduce this bug at will on two different systems.

This bug is systematic with my ubuntu 11.04

Changed in system-config-printer (Ubuntu):
status: New → Confirmed

Printing 100 copies in one batch…
Printer stops without any reason, even while printing a page. Stop/start printer resumes a new page, first ejecting the half printed page and sometimes a blank one, then printing some pages (about 15). Task stays in the status windows, even after having printed more than 100 pages (in fact it seems to start again for 100 pages after each start/stop of the printer), and can’t be deleted during the session. It can be deleted in the next session. «sudo service cups restart» does not wipes the error, nor «sudo apt-get install --reinstall cups», but task windows shows squares as in attachment

Ubuntu 11.04, Canon iX4000

Till Kamppeter (till-kamppeter) wrote :

Robert, you are talking about problems which are not the bug reported here. Please report separate bugs for them, one for the stopping print jobs, another for the squares in the job viewer. Thanks.

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