Printer configuration "Not authorized"

Bug #225418 reported by Chris Lasher on 2008-05-01
This bug affects 1 person
Affects Status Importance Assigned to Milestone
system-config-printer (Ubuntu)

Bug Description

Binary package hint: system-config-printer

At work we have a printer server, which previously I accessed (up through Ubuntu 7.10) by creating a file client.conf with

ServerName <server>

in it and placing this file in ~/.cups/

As long as I was on the VPN for work, I could access these printers.

Up through Ubuntu 7.10, going to System->Administration->Printing would show the list of printers, and I could select a default printer, view printer statuses, etc.

As of installing Ubuntu 8.04, when I go to System->Administratino->Printing, I am presented with an error that reads: Not authorized The password may be incorrect, or the server may be configured to deny remote administration.

I never had to enter a password before to see the printers. And it's certainly not my intent to administer the printers. I would simply like to select a different default printer.

I confirmed my user account is a member of the lpadmin group. I saw nothing particular in the cupsd.conf that changed between 7.10 and 8.04. I have provided the diff as an attachment.

The only line that appears in the cups error_log is:
E [01/May/2008:14:40:00 -0400] CUPS-Set-Default: Unauthorized

Chris Lasher (chris.lasher) wrote :
Chris Lasher (chris.lasher) wrote :

I should add that by removing the client.conf file, restarting cupsys, and then attempting to connect to the server by the "Goto Server" button results in this same problem. Also, part of the "Goto Server" dialog has a field for username, but the username was never required for me to connect to the print server before.

Also, I would like to add that all my applications can still print to all of the printers handled by the print server, so actually printing is not an issue, just viewing the printers using the Printer configuration tool.

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version. When you test it and it is still an issue, kindly upload the updated logs by running apport-collect <bug #> and any other logs that are relevant for this particular issue.

Changed in system-config-printer (Ubuntu):
status: New → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for system-config-printer (Ubuntu) because there has been no activity for 60 days.]

Changed in system-config-printer (Ubuntu):
status: Incomplete → Expired
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