Ubuntu 23.10 HP Officejet 2620 installed as DYMO label printer

[corrado venturini]

On Ubuntu 23.10 with cups snap i'm unable to use my printer HP Officejet 2620.
cups snap does not work, trying to install i see messages:
Aug 03 15:14:40 corrado-n14-mm-0728 dbus-daemon[2156]: [system] Activating service name='org.opensuse.CupsPkHelper.Mechanism' requested by ':1.103' (uid=1000 pid=4731 comm="/usr/bin/gnome-control-center" label="unconfined") (using servicehelper)
Aug 03 15:14:40 corrado-n14-mm-0728 dbus-daemon[2156]: [system] Successfully activated service 'org.opensuse.CupsPkHelper.Mechanism'
Aug 03 15:14:40 corrado-n14-mm-0728 kernel: usblp0: removed
Aug 03 15:14:40 corrado-n14-mm-0728 kernel: usblp 1-2:1.1: usblp0: USB Bidirectional printer dev 3 if 1 alt 0 proto 2 vid 0x03F0 pid 0xC911
Aug 03 15:14:40 corrado-n14-mm-0728 kernel: usblp1: removed
Aug 03 15:14:40 corrado-n14-mm-0728 gnome-control-c[4731]: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
Aug 03 15:14:40 corrado-n14-mm-0728 kernel: usblp 1-2:1.2: usblp1: USB Bidirectional printer dev 3 if 2 alt 0 proto 2 vid 0x03F0 pid 0xC911
Aug 03 15:14:40 corrado-n14-mm-0728 (udev-worker)[4838]: 1-2:1.1: Process '/usr/lib/snapd/snap-device-helper unbind snap_cups_cupsd /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1 0:0' failed with exit code 1.
so I installed system-config-printer.
after installing system-config-printer the printer is installed as DYMO label printer and does not work

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: system-config-printer 1.5.18-1ubuntu1
ProcVersionSignature: Ubuntu 6.3.0-7.7-generic 6.3.5
Uname: Linux 6.3.0-7-generic x86_64
ApportVersion: 2.26.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Thu Aug 3 16:10:24 2023
InstallationDate: Installed on 2023-07-28 (6 days ago)
InstallationMedia: Ubuntu 23.10 "Mantic Minotaur" - Daily amd64 (20230728)
Lpstat: Error: [Errno 2] No such file or directory: 'lpstat'
MachineType: ASUS System Product Name
PackageArchitecture: all
Papersize: a4
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.3.0-7-generic root=UUID=0beb4d66-3bb3-448a-806f-806aa17c6f94 ro quiet splash
SourcePackage: system-config-printer
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/01/2022
dmi.bios.release: 14.2
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1402
dmi.board.asset.tag: Default string
dmi.board.name: PRIME H610M-E D4
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1402:bd04/01/2022:br14.2:svnASUS:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnPRIMEH610M-ED4:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: ASUS

[corrado venturini (corradoventu)]

Attaching journal

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Till Kamppeter (till-kamppeter)]

system-config-printer is not compatible with the CUPS Snap any more and it is not developed any further. It will get removed from Ubuntu 23.10 soon.