Can't add network printer

Bug #1578501 reported by CrazySky
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Ubuntu 16.04
CUPS: «server-error-internal-error» when I adding a network HP Printer.
Screen in attachment.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: system-config-printer-gnome 1.5.7+20160212-0ubuntu2
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
CurrentDesktop: Unity
Date: Thu May 5 08:54:12 2016
ExecutablePath: /usr/share/system-config-printer/system-config-printer.py
InstallationDate: Installed on 2015-01-22 (468 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
InterpreterPath: /usr/bin/python3.5
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
MachineType: Hewlett-Packard p6-2412er
PackageArchitecture: all
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic.efi.signed root=UUID=bfe27f40-1b02-4e97-9ce9-5ba926a696b2 ro quiet splash vt.handoff=7
SourcePackage: system-config-printer
UpgradeStatus: Upgraded to xenial on 2016-05-04 (0 days ago)
dmi.bios.date: 06/25/2014
dmi.bios.vendor: AMI
dmi.bios.version: 8.19
dmi.board.name: 2ADA
dmi.board.vendor: Foxconn
dmi.board.version: 1.00
dmi.chassis.asset.tag: RUA30800W0
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnAMI:bvr8.19:bd06/25/2014:svnHewlett-Packard:pnp6-2412er:pvr:rvnFoxconn:rn2ADA:rvr1.00:cvnHewlett-Packard:ct3:cvr:
dmi.product.name: p6-2412er
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
CrazySky (makarovdenis11) wrote :
Revision history for this message
CrazySky (makarovdenis11) wrote :

Additional logs:

May 5 08:59:22 localhost org.opensuse.CupsPkHelper.Mechanism[786]: (process:5001): GLib-CRITICAL **: g_variant_new_array: assertion 'child_type == NULL || g_variant_type_is_definite (child_type)' failed
May 5 08:59:22 localhost org.opensuse.CupsPkHelper.Mechanism[786]: (process:5001): GLib-CRITICAL **: g_variant_get_type: assertion 'value != NULL' failed
May 5 08:59:22 localhost org.opensuse.CupsPkHelper.Mechanism[786]: (process:5001): GLib-CRITICAL **: g_variant_type_is_subtype_of: assertion 'g_variant_type_check (type)' failed
May 5 08:59:22 localhost org.opensuse.CupsPkHelper.Mechanism[786]: (process:5001): GLib-CRITICAL **: g_variant_get_type_string: assertion 'value != NULL' failed
May 5 08:59:22 localhost org.opensuse.CupsPkHelper.Mechanism[786]: (process:5001): GLib-ERROR **: g_variant_new: expected GVariant of type 'a{ss}' but received value has type '(null)'

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Looking into the error_log which got automatically attached to this bug report, CUPS is not finding its auxiliary files, especially filters and backends.Has the CUPS daemon access to all required directories and to the root file system in general? Are all needed packages installed (like cups-filters for example)?

Changed in system-config-printer (Ubuntu):
status: New → Incomplete
affects: system-config-printer (Ubuntu) → cups (Ubuntu)
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.