network printer must be reinstalled after a certain time

Bug #1513423 reported by sevku
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
system-config-printer (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I have to reinstall my network printer after a certain time. This happened several times yet.

Before I have to reinstall the printer, it will not print any documents. The printer is still installed and I can send printing jobs to the printer, but the printer won't receive it anymore.

The printer is a HP Laser Jet CM1415fn. It is connected to the router via LAN while my computer is connected via WiFi.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: system-config-printer-gnome 1.5.7+20150819-0ubuntu4
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Uname: Linux 4.2.0-16-generic x86_64
ApportVersion: 2.19.1-0ubuntu4
Architecture: amd64
CupsErrorLog:
 W [05/Nov/2015:11:41:35 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Hewlett-Packard-HP-LaserJet-CM1415fn-Gray..' already exists
 W [05/Nov/2015:11:41:35 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Hewlett-Packard-HP-LaserJet-CM1415fn-CMYK..' already exists
CurrentDesktop: Unity
Date: Thu Nov 5 11:42:49 2015
ExecutablePath: /usr/share/system-config-printer/system-config-printer.py
InstallationDate: Installed on 2015-08-13 (83 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
InterpreterPath: /usr/bin/python3.4
Lpstat: device for Hewlett-Packard-HP-LaserJet-CM1415fn: hp:/net/HP_LaserJet_CM1415fn?zc=NPI3F3263
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 013: ID 0cf3:3004 Atheros Communications, Inc. AR3012 Bluetooth 4.0
 Bus 001 Device 003: ID 5986:055d Acer, Inc
 Bus 001 Device 002: ID 1a40:0101 Terminus Technology Inc. Hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: LENOVO 80ES
PackageArchitecture: all
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Hewlett-Packard-HP-LaserJet-CM1415fn.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-CM1415fn.ppd: Permission denied
ProcEnviron:
 LANGUAGE=de_DE
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-16-generic.efi.signed root=UUID=4842d481-f5d0-41c1-a614-769115c50b50 ro quiet splash vt.handoff=7
SourcePackage: system-config-printer
UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
UpgradeStatus: Upgraded to wily on 2015-10-27 (8 days ago)
dmi.bios.date: 06/06/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: 9CCN26WW(V2.04)
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: Lenovo B50-30
dmi.board.vendor: LENOVO
dmi.board.version: SDK0F82993WIN
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo B50-30
dmi.modalias: dmi:bvnLENOVO:bvr9CCN26WW(V2.04):bd06/06/2014:svnLENOVO:pn80ES:pvrLenovoB50-30:rvnLENOVO:rnLenovoB50-30:rvrSDK0F82993WIN:cvnLENOVO:ct10:cvrLenovoB50-30:
dmi.product.name: 80ES
dmi.product.version: Lenovo B50-30
dmi.sys.vendor: LENOVO

Revision history for this message
sevku (severin-kunz) wrote :
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

When the printer stops working again, before re-installing it, please cancel all jobs and then follow the instructions of "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems for one job.

Changed in system-config-printer (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for system-config-printer (Ubuntu) because there has been no activity for 60 days.]

Changed in system-config-printer (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.