system-config-printer.py crashed with AttributeError in load(): 'RuntimeError' object has no attribute 'message'

Bug #1372540 reported by Deak124
18
This bug affects 2 people
Affects Status Importance Assigned to Milestone
system-config-printer (Ubuntu)
Fix Released
High
Till Kamppeter

Bug Description

Printer feeds blank sheet when an attempt is made to print a single sheet. Also, when printing multiple sheets the printer sometimes stops printing part way through the second or third sheet.

ProblemType: Crash
DistroRelease: Ubuntu 14.10
Package: system-config-printer-gnome 1.5.1+20140911-0ubuntu1
ProcVersionSignature: Ubuntu 3.16.0-16.22-generic 3.16.2
Uname: Linux 3.16.0-16-generic i686
ApportVersion: 2.14.7-0ubuntu2
Architecture: i386
CupsErrorLog:

CurrentDesktop: Unity
Date: Mon Sep 22 10:59:17 2014
ExecutablePath: /usr/share/system-config-printer/system-config-printer.py
InstallationDate: Installed on 2014-09-16 (5 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha i386 (20140916)
InterpreterPath: /usr/bin/python3.4
Lpstat: device for Deskjet_F4400: hp:/usb/Deskjet_F4400_series?serial=CN06KC25J405C5
MachineType: Dell Inc. Latitude E6400
PackageArchitecture: all
Papersize: letter
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Deskjet_F4400.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Deskjet_F4400.ppd: Permission denied
ProcCmdline: /usr/bin/python3 /usr/share/system-config-printer/system-config-printer.py
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-16-generic root=UUID=73922d0b-a45c-4c0c-9422-d7ce6c272f97 ro quiet splash vt.handoff=7
PythonArgs: ['/usr/share/system-config-printer/system-config-printer.py']
SourcePackage: system-config-printer
Title: system-config-printer.py crashed with AttributeError in load(): 'RuntimeError' object has no attribute 'message'
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 10/30/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A19
dmi.board.asset.tag: 01/26/2010
dmi.board.name: 0U692R
dmi.board.vendor: Dell Inc.
dmi.chassis.asset.tag: 01/26/2010
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA19:bd10/30/2009:svnDellInc.:pnLatitudeE6400:pvr:rvnDellInc.:rn0U692R:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude E6400
dmi.sys.vendor: Dell Inc.

Revision history for this message
Deak124 (deanhami2001) wrote :
tags: removed: need-duplicate-check
Changed in system-config-printer (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in system-config-printer (Ubuntu):
status: New → Confirmed
information type: Private → Public
Changed in system-config-printer (Ubuntu):
assignee: nobody → Till Kamppeter (till-kamppeter)
importance: Medium → High
status: Confirmed → New
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Fixed in 1.5.1+20141010-0ubuntu1.

Changed in system-config-printer (Ubuntu):
status: New → Fix Released
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