HP Laserjet Pro MFP M225dn, duplex printing, prints too many copies.

[markling]

Duplex printing doesn't work when printing multiple copies of a single page.

This has been verified printing pdfs from Okular and Firefox, text files from Geddit, and html pages from Firefox. Behaviour same in all cases.

E.g.

1.

Duplex printing works correctly with the following options in the system-config-printer dialogue:

Range - Page(s): 1-2
Copies: 1
Duplex option: Long-edge

Result > prints two pages on one sheet of paper.

2.

Duplex printing does not work with the following options in the system-config-printer dialogue:

Range - Page(s): 1
Copies: 2
Duplex option: Long-edge

Result > prints two pages on two sheets of paper
Expected result > two pages on one sheet.

[gf (gf-interlinks-deactivatedaccount)]

Hello Markling,
Thank you for submitting this bug and reporting a problem with the system-config-printer package. You made this bug report in 2013 and Ubuntu and the system-config-printer package have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1181708
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]

[Douglas Moyes (dbmoyes)]

I am seeing this in Ubuntu 18.04 when using the GUI to print from many applications (gnome pdf viewer, Chrome, etc), but, when printing from the command line using lpr, I get the correct page count. I just tried printing out 3 2-page documents, and my printer spat out 9 copies before I killed power to it. Yesterday I tried printing 24 copies, and got over 50 before I killed the printer.

I'm using an HP Laserjet Pro MFP M225dn.

Since lpr works correctly, this appears to solely be a problem with the GUI print interface.

[gf (gf-interlinks-deactivatedaccount)]

Thanks for the update, Douglas.
For the ease of the programmers, I will add a summery here to complete the bug report. Please feel free to add any corrections.
Could you submit apport information? Please run the following (only once):
apport-collect 1181708
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thanks
G
-----------------------
SUMMARY:
Ubuntu version: Ubuntu 18.04
Printer: HP Laserjet Pro MFP M225dn
Package: system-config-printer (version?)
Problem is reproducable by the reporter.

Steps to reproduce:
1. open any of the following programs: PDF viewer, or Chrome
2. open the print interface of that program
3. select the option to print several copies of the one document/webpage (eg. 3 copies)
2. select print

Actual behaviour: Prints many more copies than was selected (eg. prints 9 copies before print job is killed).

Expected behaviour: Print the number of copies requested.

Additional notes:
Using lpr to print nultiple copies of a document, works as expected.
Bug triager is unable to reproduce this issue.

[gf (gf-interlinks-deactivatedaccount)]

Also, Douglas: Do you have duplex printing selected?

[gf (gf-interlinks-deactivatedaccount)]

Thanks for your update, Douglas.
I have subscribed you to this bug so we can clarify the details of the problem.
I left two comments before I realized that you were not subscribed.
Could you see comments #3 and #4 on this bug report?
Thanks
G

[Douglas Moyes (dbmoyes)]

ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
CupsErrorLog:

CurrentDesktop: GNOME-Flashback:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-07-05 (126 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Lpstat:
 device for HP_LaserJet_Pro_MFP_M225dn_BE02FD_: ipp://blackbox-225.local:631/ipp/print
 device for <email address hidden>: ipps://blackbox-225.local:443/ipp/print
MachineType: To be filled by O.E.M. To be filled by O.E.M.
NonfreeKernelModules: nvidia_modeset nvidia
Package: system-config-printer 1.5.11-1ubuntu2
PackageArchitecture: all
Papersize: letter
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/<email address hidden>', '/etc/cups/ppd/HP_LaserJet_Pro_MFP_M225dn_BE02FD_.ppd'] failed with exit code 2: grep: /<email address hidden>: Permission denied
 grep: /etc/cups/ppd/HP_LaserJet_Pro_MFP_M225dn_BE02FD_.ppd: Permission denied
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-33-generic root=UUID=158a3a10-104f-44f0-a49a-c6cf927de6b6 ro
ProcVersionSignature: Ubuntu 4.15.0-33.36-generic 4.15.18
Tags: bionic
Uname: Linux 4.15.0-33-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dialout dip libvirt lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/09/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2501
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: M5A97 LE R2.0
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2501:bd04/09/2014:svnTobefilledbyO.E.M.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnASUSTeKCOMPUTERINC.:rnM5A97LER2.0:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: To be filled by O.E.M.

[Douglas Moyes (dbmoyes)]

apport information

[Douglas Moyes (dbmoyes)]

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[Douglas Moyes (dbmoyes)]

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[Douglas Moyes (dbmoyes)]

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[Douglas Moyes (dbmoyes)]

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[Douglas Moyes (dbmoyes)]

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[Douglas Moyes (dbmoyes)]

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[Douglas Moyes (dbmoyes)]

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[Douglas Moyes (dbmoyes)]

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[Douglas Moyes (dbmoyes)]

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[Douglas Moyes (dbmoyes)]

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[Douglas Moyes (dbmoyes)]

Yup, these print jobs were using duplexing.

[gf (gf-interlinks-deactivatedaccount)]

Thanks for the apport info and the clarification, Douglas. Here is the revised summary.
Thanks
G

SUMMARY:
Ubuntu version: Ubuntu 18.04
Printer: HP Laserjet Pro MFP M225dn
Package: system-config-printer 1.5.11-1ubuntu2
Problem is reproducible by the reporter.

Steps to reproduce:
1. open any of the following programs: PDF viewer, or Chrome
2. open the print interface of that program
3. select the option to print several copies of the one document/webpage (eg. 3 copies)
4. select duplex printing
5. select print

Actual behaviour: Prints many more copies than was selected (eg. prints 9 copies before print job is killed).

Expected behaviour: Print the number of copies requested.

Additional notes:
Using lpr to print multiple copies of a document, works as expected.

[C de-Avillez (hggdh2)]

Marking Truiaged/Low per request from gf at #ubuntu-bugs.

[gf (gf-interlinks-deactivatedaccount)]

Thanks for updating the ticket, C!
Have a great day!
:)
G