system-config-printer found the suitable printer driver for EPSON printer, but can't install

Bug #1073949 reported by Naruhiko Ogasawara
20
This bug affects 3 people
Affects Status Importance Assigned to Milestone
system-config-printer (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

In Ubuntu, very few (EPSON only I know) printer vendor supports automatic driver download feature.
When I tried the feature with EPSON PX-503A in Oneiric and Precise, it worked fine.
But I also tried my new Quantal system, s-c-p seems to found correct the printer driver (see attached screenshot), but not installed when I press "Forward" button; nothing happens and no driver package is downloaded or installed.

Reproduce Process:

1. In s-c-p, click "add" button and select the network printer EPSON PX-503A.
2. Ubuntu says "looking for the drivers...," then attached screenshot is appeared. It seems correct.
3. Press "Forward" button.

Expected Result:

- The found driver package will be downloaded and automatically installed, then we can select the right PPD in s-c-p.

Current Result:

- Nothing happens, and s-c-p says select "Generic" PPD.

I'm not sure which module has a problem (s-c-p or ubuntu-driver), sorry if my choose of the package is wrong.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: system-config-printer-common 1.3.11+20120807-0ubuntu10
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic i686
ApportVersion: 2.6.1-0ubuntu6
Architecture: i386
Date: Thu Nov 1 22:08:16 2012
InstallationDate: Installed on 2011-08-26 (433 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Alpha i386 (20110803.1)
MachineType: LENOVO 30515EJ
MarkForUpload: True
PackageArchitecture: all
Papersize: a4
ProcEnviron:
 LANGUAGE=ja:en
 TERM=screen-bce
 PATH=(custom, no user)
 LANG=ja_JP.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=10880fa0-c788-489b-a013-1fa7690bcc94 ro quiet splash vt.handoff=7
SourcePackage: system-config-printer
UpgradeStatus: Upgraded to quantal on 2012-10-18 (14 days ago)
dmi.bios.date: 06/20/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 8RET26WW (1.08 )
dmi.board.asset.tag: Not Available
dmi.board.name: 30515EJ
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8RET26WW(1.08):bd06/20/2011:svnLENOVO:pn30515EJ:pvrThinkPadX120e:rvnLENOVO:rn30515EJ:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 30515EJ
dmi.product.version: ThinkPad X120e
dmi.sys.vendor: LENOVO

Revision history for this message
Naruhiko Ogasawara (naruoga) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in system-config-printer (Ubuntu):
status: New → Confirmed
tags: added: saucy
Revision history for this message
Vincent Thiele (vincentthiele) wrote :

Please fix this for 14.04 LTS.

tags: added: trusty
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Naruhiko, Vincent, did you test this with 14.04?

Vincent, what is your printer model?

Changed in system-config-printer (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Ikuya Awashiro (ikuya-fruitsbasket) wrote :

I tried on 14.04, and I could confirm this issue.
Due to this log, it seems to find an old driver.

Revision history for this message
Ikuya Awashiro (ikuya-fruitsbasket) wrote :
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

This is a problem with Epson's download server and I have reported it already to Epson.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Epson's server is fixed now. Please try again and tell whether the problem is solved.

Revision history for this message
Ikuya Awashiro (ikuya-fruitsbasket) wrote :

Hmm, I got the same result.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Ikuyam, your lgs seemt to be incomplete. Please run the following command line:

system-config-printer --debug 2>&1 | tee epson-805a-3.log

Try to set up the printer again. You will get a screen offering the downloadable driver. Accept the license and click "Forward". Wait and see what happens. When you asked for setting up the printer manually, click "Cancel" and close system-config-printer, also if something else happens what you expect should not happen. Attch the new log file to this bug report.

Revision history for this message
Ikuya Awashiro (ikuya-fruitsbasket) wrote :

It looks good to me.
I don't know why I got a wrong result yesterday.
Anyway, I am sorry for bothering you.

Changed in system-config-printer (Ubuntu):
status: Incomplete → Fix Released
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