package steam (not installed) failed to install: subprocess new pre-installation script returned error exit status 30

[Adriano Oliviero]

The process stops at half of the installing process

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: steam (not installed)
ProcVersionSignature: Ubuntu 4.4.0-23.41-generic 4.4.10
Uname: Linux 4.4.0-23-generic i686
ApportVersion: 2.20.1-0ubuntu2.1
AptOrdering:
 steam: Install
 steam: Configure
 NULL: ConfigurePending
Architecture: i386
Date: Wed May 18 17:21:40 2016
DpkgTerminalLog:
 Preparing to unpack .../steam_1%3a1.0.0.48-1ubuntu3_i386.deb ...
 dpkg: error processing archive /var/cache/apt/archives/steam_1%3a1.0.0.48-1ubuntu3_i386.deb (--unpack):
  subprocess new pre-installation script returned error exit status 30
DuplicateSignature:
 package:steam:(not installed)
 Preparing to unpack .../steam_1%3a1.0.0.48-1ubuntu3_i386.deb ...
 dpkg: error processing archive /var/cache/apt/archives/steam_1%3a1.0.0.48-1ubuntu3_i386.deb (--unpack):
  subprocess new pre-installation script returned error exit status 30
ErrorMessage: subprocess new pre-installation script returned error exit status 30
InstallationDate: Installed on 2016-03-27 (58 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release i386 (20151021)
RelatedPackageVersions:
 dpkg 1.18.4ubuntu1.1
 apt 1.2.12~ubuntu16.04.1
SourcePackage: steam
Title: package steam (not installed) failed to install: subprocess new pre-installation script returned error exit status ?
UpgradeStatus: Upgraded to xenial on 2016-05-17 (6 days ago)

[Seth Arnold (seth-arnold)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[drink (martin-espinoza)]

drink@alexander:~$ sudo aptitude install steam steamcmd
Note: selecting "steam:i386" instead of the
      virtual package "steam"
The following NEW packages will be installed:
  steam:i386
0 packages upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 0 B/874 kB of archives. After unpacking 2,662 kB will be used.
Preconfiguring packages ...
(Reading database ... 172235 files and directories currently installed.)
Preparing to unpack .../steam_1%3a1.0.0.48-1ubuntu3_i386.deb ...
dpkg: error processing archive /var/cache/apt/archives/steam_1%3a1.0.0.48-1ubuntu3_i386.deb (--unpack):
 subprocess new pre-installation script returned error exit status 30
Installation terminated: Steam License Agreement was DECLINED.
Errors were encountered while processing:
 /var/cache/apt/archives/steam_1%3a1.0.0.48-1ubuntu3_i386.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
Failed to perform requested operation on package. Trying to recover:

Not a security bug, but a show-stopper.

[Jonathan Morton (chromatix99)]

This also affects Linux Mint 18, which uses Ubuntu Xenial packages extensively:

chromi@kaveri ~ $ sudo apt-get install steam
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following additional packages will be installed:
  libxinerama1:i386
The following NEW packages will be installed
  libxinerama1:i386 steam:i386
0 to upgrade, 2 to newly install, 0 to remove and 0 not to upgrade.
Need to get 0 B/882 kB of archives.
After this operation, 2,712 kB of additional disk space will be used.
Do you want to continue? [Y/n]
Preconfiguring packages ...
Selecting previously unselected package libxinerama1:i386.
(Reading database ... 443599 files and directories currently installed.)
Preparing to unpack .../libxinerama1_2%3a1.1.3-1_i386.deb ...
Unpacking libxinerama1:i386 (2:1.1.3-1) ...
Selecting previously unselected package steam:i386.
Preparing to unpack .../steam_1%3a1.0.0.48-1ubuntu3_i386.deb ...
dpkg: error processing archive /var/cache/apt/archives/steam_1%3a1.0.0.48-1ubuntu3_i386.deb (--unpack):
 subprocess new pre-installation script returned error exit status 30
Installation terminated: Steam License Agreement was DECLINED.
Errors were encountered while processing:
 /var/cache/apt/archives/steam_1%3a1.0.0.48-1ubuntu3_i386.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
chromi@kaveri ~ $

[Will Langston (silkierlemur)]

Running Ubuntu 16.04. I opened Steam this afternoon, and it seemed to attempt an update and then would not open. I uninstalled it, and when I tried to reinstall:

will@B-N-T3:~$ sudo apt-get install steam
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following NEW packages will be installed:
  steam:i386
0 upgraded, 1 newly installed, 0 to remove and 12 not upgraded.
Need to get 874 kB of archives.
After this operation, 2,662 kB of additional disk space will be used.
Get:1 http://us.archive.ubuntu.com/ubuntu xenial/multiverse i386 steam i386 1:1.0.0.48-1ubuntu3 [874 kB]
Fetched 874 kB in 0s (1,237 kB/s)
Preconfiguring packages ...
Selecting previously unselected package steam:i386.
(Reading database ... 329609 files and directories currently installed.)
Preparing to unpack .../steam_1%3a1.0.0.48-1ubuntu3_i386.deb ...
dpkg: error processing archive /var/cache/apt/archives/steam_1%3a1.0.0.48-1ubuntu3_i386.deb (--unpack):
 subprocess new pre-installation script returned error exit status 30
Installation terminated: Steam License Agreement was DECLINED.
Errors were encountered while processing:
 /var/cache/apt/archives/steam_1%3a1.0.0.48-1ubuntu3_i386.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
will@B-N-T3:~$

[Glenn Snyder (glennsnyder)]

+1

......
Unpacking zenity (3.18.1.1-1ubuntu2) ...
Processing triggers for libc-bin (2.23-0ubuntu3) ...
Processing triggers for systemd (229-4ubuntu16) ...
Processing triggers for ureadahead (0.100.0-19) ...
Processing triggers for libglib2.0-0:i386 (2.48.2-0ubuntu1) ...
Processing triggers for mime-support (3.59ubuntu1) ...
Processing triggers for udev (229-4ubuntu16) ...
Processing triggers for dbus (1.10.6-1ubuntu3.3) ...
Errors were encountered while processing:
 /var/cache/apt/archives/steam_1%3a1.0.0.48-1ubuntu3_i386.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)]

[Stefany Atzimba Hidalgo (atzimba30)]

I got the same issue, need help please

[Andrew Hayzen (ahayzen)]

The issue of "Installation terminated: Steam License Agreement was DECLINED." has since been solved with bug 1273027. As stated in the other bug this question has now been removed. Therefore I'll mark this bug as a duplicate of it...

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1273027, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.