package steam (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

Bug #1300434 reported by josh
158
This bug affects 39 people
Affects Status Importance Assigned to Milestone
Ubuntu GNOME
New
Undecided
Kiki Lutfi
steam (Ubuntu)
Confirmed
High
diogo

Bug Description

14.04 trusty

ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: steam (not installed)
ProcVersionSignature: Ubuntu 3.13.0-20.42-generic 3.13.7
Uname: Linux 3.13.0-20-generic i686
ApportVersion: 2.14-0ubuntu1
AptOrdering:
 steam: Install
 steam: Configure
Architecture: i386
Date: Mon Mar 31 16:34:13 2014
DuplicateSignature: package:steam:(not installed):subprocess new pre-installation script returned error exit status 1
ErrorMessage: subprocess new pre-installation script returned error exit status 1
InstallationDate: Installed on 2014-03-18 (13 days ago)
InstallationMedia: Kubuntu 14.04 LTS "Trusty Tahr" - Alpha i386 (20140227)
SourcePackage: steam
Title: package steam (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
josh (shaggydavidmarshall-v) wrote :
tags: removed: need-duplicate-check
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in steam (Ubuntu):
status: New → Confirmed
Revision history for this message
ronin12 (ronin12) wrote :

I have just booted 14.04 (Server) for the first time and tryied to install Steam but it showed me an error.
For the secound time the instalation freezes in around 60%.
Its interesting that right click showes you MENU like: Store, Friends, etc but it doest work.

So, does Steam works on 14.04? NO!:(

Revision history for this message
ronin12 (ronin12) wrote :

My steam-launcher version: 1.0.0.47
I trryied vie www. It led me to Ubuntu Software and straight I recieved: Packed ioeration failed
The installation or removal of a software package failed.

Revision history for this message
ronin12 (ronin12) wrote :

I did:
sudo apt-get install libudev1:i386
but it was installed already than in console I put:
sudo apt-get install steam
and it DID WORKED!
So it works but only form terminal!:-) (still downloading now)

Revision history for this message
Chris Fable (christopherfable) wrote :

Works form terminal (sudo apt-get install steam) :)

Revision history for this message
tele1234567891 (swojskichlopak) wrote :

I have the same problem (steam), fresh install, 32bit 14.04 Desktop
and sorry but I don't see " update system " button :(

Revision history for this message
tele1234567891 (swojskichlopak) wrote :

Edit:
" Works form terminal (sudo apt-get install steam) :) "
This is true.

Revision history for this message
Jeff Garrett (applerulez1) wrote :

I can actually fully use steam, I am running 14.04 Desktop and I just get this error on boot for some reason but I can confirm the application does work for me.

Revision history for this message
Hoàng Đức Đuy (duytoe199x) wrote :

Yes. it did work from terminal:
sudo apt-get install steam

Revision history for this message
Andrew Scuffam (andyscuff) wrote :

Yes using the terminal to install seemed to work for me too

Revision history for this message
Rubén Tapia Salazar (rubentapia78) wrote :

I'll try, thanks.

Revision history for this message
Rubén Tapia Salazar (rubentapia78) wrote :

I was able to download it, many thanks!

Corentin (kokodofus)
Changed in steam (Ubuntu):
assignee: nobody → Corentin (kokodofus)
Revision history for this message
Aaron (socalslim) wrote :

I downloaded the package from the Steam website, ran dpkg in terminal and it installed with no problems. This all after Software Center became unresponsive when trying to install it.

Revision history for this message
Dorthu (dorthu2) wrote :
Download full text (6.4 KiB)

After a fresh install, I received this error for all packages installed through the software center. The first I attempted was ubuntu-gnome-desktop. With any apt-get install I do now I get this output (however the packages are still installed and functional):

Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
  alacarte browser-plugin-gnash cli-common finger gdebi gdebi-core gksu gnash
  gnash-common imagemagick-common libamd2.3.1 libappindicator1
  libavahi-ui-gtk3-0 libavresample1 libbabl-0.1-0 libblas3
  libboost-iostreams1.54.0 libboost-program-options1.54.0
  libboost-thread1.54.0 libcamd2.3.1 libccolamd2.8.0 libcholmod2.1.2
  libdiscid0 libgegl-0.2-0 libgfortran3 libgksu2-0 libindicator7
  libjavascriptcoregtk-1.0-0 libjemalloc1 liblapack3 liblqr-1-0 libmagick++5
  libmagickcore5 libmagickcore5-extra libmagickwand5 libmng2 libnet-dbus-perl
  libofx4 libosp5 libsdl1.2debian libumfpack5.6.2 libwebkitgtk-1.0-0
  libwebkitgtk-1.0-common libxml-parser-perl libxml-twig-perl
  system-tools-backends
Use 'apt-get autoremove' to remove them.
The following NEW packages will be installed:
  steam
0 upgraded, 1 newly installed, 0 to remove and 151 not upgraded.
9 not fully installed or removed.
Need to get 0 B/941 kB of archives.
After this operation, 2,797 kB of additional disk space will be used.
Preconfiguring packages ...
(Reading database ... 185878 files and directories currently installed.)
Preparing to unpack .../steam_1%3a1.0.0.45-1ubuntu1_i386.deb ...
Unpacking steam (1:1.0.0.45-1ubuntu1) ...
Processing triggers for man-db (2.6.7.1-1) ...
Processing triggers for hicolor-icon-theme (0.13-1) ...
Processing triggers for gnome-menus (3.10.1-0ubuntu2) ...
Processing triggers for desktop-file-utils (0.22-1ubuntu1) ...
Processing triggers for bamfdaemon (0.5.1+14.04.20140409-0ubuntu1) ...
Rebuilding /usr/share/applications/bamf-2.index...
Processing triggers for mime-support (3.54ubuntu1) ...
dpkg: error processing package gir1.2-clutter-1.0 (--configure):
 package is in a very bad inconsistent state; you should
 reinstall it before attempting configuration
dpkg: dependency problems prevent configuration of gir1.2-mutter-3.0:
 gir1.2-mutter-3.0 depends on gir1.2-clutter-1.0; however:
  Package gir1.2-clutter-1.0 is not configured yet.

dpkg: error processing package gir1.2-mutter-3.0 (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of gnome-shell:
 gnome-shell depends on gir1.2-clutter-1.0 (>= 1.11.11); however:
  Package gir1.2-clutter-1.0 is not configured yet.
 gnome-shell depends on gir1.2-mutter-3.0 (>= 3.10.0); however:
  Package gir1.2-mutter-3.0 is not configured yet.

No apport report written because the error message indicates its a followup error from a previous failure.
                          dpkg: error processing package gnome-shell (--configure):
 dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
                          dpkg: dependency problems...

Read more...

Revision history for this message
Alexis Bauchu (alexis-bauchu) wrote :

It worked for me with the console too.

> sudo apt-get install steam

Revision history for this message
Chris (spazmaticcelery) wrote :

Fresh install of Ubuntu-Mate 14.10 - i386.
after the install I let the software updater do its thing.
after the restart I went to the software centre and searched for steam.
it seemed to download the starter file properly, but during the install the software centre locked up.
System Monitor showed no abnormal cpu or memory usage.

Changed in steam (Ubuntu):
importance: Undecided → High
Revision history for this message
Kamran (lostinspace2012) wrote :

updated to latest daily kernel build
uname -a VGN-SR55MF-B 3.19.0-999-generic #201501090250 SMP Fri Jan 9 03:08:51 UTC 2015 i686 i686 i686 GNU/Linux
steam failed to install.

Revision history for this message
JakeScully (jakescully) wrote :

Affects Ubuntu Gnome i386 14.10 also.

- Software center fails with an error bringing me here.
- Confirm sudo apt-get install steam succeeds from terminal.

affects: steam (Ubuntu) → ubuntu-gnome
Tim Lunn (darkxst)
affects: ubuntu-gnome → steam (Ubuntu)
Changed in steam (Ubuntu):
assignee: Corentin (kokodofus) → scott macpherson (peganronin)
Revision history for this message
LanceKates (lancekates) wrote :

Tried to install steam, error reporting brought me here.

As a previous comment suggested, I tried to install via the terminal and it works

Revision history for this message
Sheridan Layman (sheridan-layman-gmail) wrote :

Happens in Ubuntu-mate 15.04 beta as well. I should download the release version now that it's out.

Kiki Lutfi (kikilutfi99)
Changed in ubuntu-gnome:
assignee: nobody → Kiki Lutfi (kikilutfi99)
Revision history for this message
Anders Johansson (andersj81) wrote :

ubuntu mate 15.04 here
install feesed, uninstalled and installed via terminal , and it seemed to work but steam wont start anyway

Revision history for this message
Anders Johansson (andersj81) wrote :

*freezed

Revision history for this message
Stephen (stephenterrencebaker) wrote :

libGL error: unable to load driver: r600_dri.so

Revision history for this message
David (davidcarlos196) wrote :

Muito obrigado! O meu sistema operacional é Ubuntu 15.10 e eu instalei usando o (sudo apt-get install steam).
Sou do Brasil.
Thank you! My operating system is Ubuntu 10.15 and I installed using (sudo apt-get install steam).
I'm from Brazil.

diogo (d-98-danoninho)
Changed in steam (Ubuntu):
assignee: scott macpherson (peganronin) → diogo (d-98-danoninho)
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