software-properties-gtk not running

[Igor Golov]

When I try to run the program from Ubuntu nothing happens. An error occurs when trying to run the program from the console. Attempts to roll back the version were unsuccessful.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: software-properties-gtk 0.99.9.8
ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-30-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Feb 19 15:33:18 2022
InstallationDate: Installed on 2022-01-10 (39 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=ru_RU.UTF-8
 SHELL=/bin/bash
SourcePackage: software-properties
UpgradeStatus: No upgrade log present (probably fresh install)

[Hans Joachim Desserud (hjd)]

Thanks for taking your time to report this issue and help making Ubuntu better.

Could you please attach the error message you get when running from the console? I don't see any error message on my 20.04 test system, but there might be some clue if it is caused by archive settings or something else.

[Igor Golov (igor-golov)]

Traceback (most recent call last):
   File "/home/itshark/.local/lib/python3.8/site-packages/dbus/bus.py",
line 177, in activate_name_owner
     return self.get_name_owner(bus_name)
   File "/home/itshark/.local/lib/python3.8/site-packages/dbus/bus.py",
line 361, in get_name_owner
     return self.call_blocking(BUS_DAEMON_NAME, BUS_DAEMON_PATH,
   File
"/home/itshark/.local/lib/python3.8/site-packages/dbus/connection.py",
line 652, in call_blocking
     reply_message = self.send_message_with_reply_and_block(
dbus.exceptions.DBusException:
org.freedesktop.DBus.Error.NameHasNoOwner: Could not get owner of name
'com.ubuntu.SoftwareProperties': no such name

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
   File "/usr/bin/software-properties-gtk", line 100, in <module>
     app = SoftwarePropertiesGtk(datadir=options.data_dir,
options=options, file=file)
   File
"/usr/lib/python3/dist-packages/softwareproperties/gtk/SoftwarePropertiesGtk.py",
line 208, in __init__
     proxy = bus.get_object("com.ubuntu.SoftwareProperties", "/")
   File "/home/itshark/.local/lib/python3.8/site-packages/dbus/bus.py",
line 241, in get_object
     return self.ProxyObjectClass(self, bus_name, object_path,
   File
"/home/itshark/.local/lib/python3.8/site-packages/dbus/proxies.py", line
250, in __init__
     self._named_service = conn.activate_name_owner(bus_name)
   File "/home/itshark/.local/lib/python3.8/site-packages/dbus/bus.py",
line 182, in activate_name_owner
     self.start_service_by_name(bus_name)
   File "/home/itshark/.local/lib/python3.8/site-packages/dbus/bus.py",
line 277, in start_service_by_name
     return (True, self.call_blocking(BUS_DAEMON_NAME, BUS_DAEMON_PATH,
   File
"/home/itshark/.local/lib/python3.8/site-packages/dbus/connection.py",
line 652, in call_blocking
     reply_message = self.send_message_with_reply_and_block(
dbus.exceptions.DBusException:
org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with
unknown return code 1

10.03.2022 22:18, Hans Joachim Desserud пишет:
> Thanks for taking your time to report this issue and help making Ubuntu
> better.
>
> Could you please attach the error message you get when running from the
> console? I don't see any error message on my 20.04 test system, but
> there might be some clue if it is caused by archive settings or
> something else.
>
> ** Changed in: software-properties (Ubuntu)
> Status: New => Incomplete
>

[Hans Joachim Desserud (hjd)]

Thanks for adding the error message.

I'm afraid don't know what goes wrong, all I could find when searching for the error message was an ancient bug report (bug 1191700) which I don't know if is relevant or not. Setting status back to New, hopefully someone else can take a look at this and see what's going on.