Software and Updates /Other Software greys out when clicking on "Canonical Partners"

Bug #1720517 reported by René Lender
This bug affects 4 people
Affects Status Importance Assigned to Milestone
software-properties (Ubuntu)

Bug Description

"Other Software" only works after having clicked on "Ubuntu Software", "Updates", etc and changing some settings on those pages.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: software-properties-gtk
ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3
Uname: Linux 4.13.0-12-generic x86_64
ApportVersion: 2.20.7-0ubuntu1
Architecture: amd64
CurrentDesktop: GNOME
Date: Sat Sep 30 10:44:47 2017
EcryptfsInUse: Yes
ExecutablePath: /usr/bin/software-properties-gtk
InstallationDate: Installed on 2017-09-29 (0 days ago)
InstallationMedia: Ubuntu-GNOME 17.10 "Artful Aardvark" - Alpha amd64 (20170919)
InterpreterPath: /usr/bin/python3.6
PackageArchitecture: all
 PATH=(custom, no user)
Python3Details: /usr/bin/python3.6, Python 3.6.3rc1, python3-minimal, 3.6.2-1ubuntu4
PythonDetails: /usr/bin/python2.7, Python 2.7.14, python-minimal, 2.7.14-2ubuntu1
SourcePackage: software-properties
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
René Lender (rene-lender) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please answer these questions:
* Is this reproducible?
* If so, what specific steps should we take to recreate this bug?

This will help us to find and resolve the problem.

Changed in software-properties (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
René Lender (rene-lender) wrote :

Yes, the bug is reproducible when I run "Gnome on Xorg".
Running Gnome on Wayland this bug does not happen.

Please follow these steps (Xorg-session):

1. Open "Software and Updates"
2. Klick "Other Software"
3. Klick "Canonical Partners"
4. Instead of being asked for the password nothing happens. Toggles and text are greyed out.

Revision history for this message
Brian Murray (brian-murray) wrote :

I saw this error message in the terminal from which I launched software-properties:

 $ software-properties-gtk
ERROR:root:Authentication canceled, changes have not been saved

Changed in software-properties (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
enolive (enolive) wrote :

encountered it after an update to 17.10 as well.
My workaround for now is to start software-properties-gtk using gksu

Revision history for this message
Angel Cervera Claudio (angelcervera-8) wrote :

Also happening on Ubuntu 18.04

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