"Uplink" game does not download through Software Center

Bug #804900 reported by Maxim Shapoval on 2011-07-02
34
This bug affects 5 people
Affects Status Importance Assigned to Milestone
software-center (Ubuntu)
High
Unassigned

Bug Description

I'm purchased computer game "Uplink" through Ubuntu Software Center and when downloading is began, the message appeared: "W:Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/uplink/ubuntu/dists/natty/main/binary-i386/Packages SSL connection timeout at 117815, E:Some index files failed to download. They have been ignored, or old ones used instead." I'm trying to download this game once again, a lot of times, but it doesn't any effects - same message appeared. In the same time, my internet connection is fine, except for attempts to check for updates by way of Update manager.
Switch between servers also not conceived any results. Somebody help?

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: software-center 4.0.3
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic i686
NonfreeKernelModules: nvidia
Architecture: i386
Date: Sun Jul 3 04:33:30 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: software-center
UpgradeStatus: No upgrade log present (probably fresh install)

Maxim Shapoval (mn-shapoval) wrote :
Changed in software-center (Ubuntu):
status: New → Confirmed
Michael Vogt (mvo) wrote :

Thanks for your bugreport and sorry for the late reply.

This message indicates that you get a SSL timeout after 117 seconds. This may either be a problem with launchpad that it can provide the SSL handshake fast enough or some issue with your network (or the networks in between) that interfere with the SSL connection handshake.

Could you please run (in a terminal):
$ sudo apt-get update -o Debug::acquire::https=true 2>&1 | sed 's/Authorization:.*/Authorization: xxx/' > /tmp/log

and attach the file /tmp/log to this report?

Thanks,
 Michael

Changed in software-center (Ubuntu):
importance: Undecided → High
James Ellis (thaumx) wrote :

Just to add information to this bug report, I've been having the same problem. All my specific information about the bug can be found at: https://answers.launchpad.net/ubuntu/+source/software-center/+question/166914

Michael Vogt (mvo) wrote :

Please note that there is also some interessting logs here:
https://answers.launchpad.net/ubuntu/+source/software-center/+question/166914

Selene ToyKeeper (toykeeper) wrote :

Just a note from the support side of things... this issue has also resulted in the need to refund purchases.

OliWare (oliware) wrote :

I have the same issue with the game "Family Farm"

Selene ToyKeeper (toykeeper) wrote :

Since there is currently no fix for this, I should point out that customer support can offer a refund if necessary. The details are here:

https://wiki.ubuntu.com/Pay/FAQs
https://wiki.ubuntu.com/Pay/FAQs/Refunds

jan (janeser) wrote :

I had same problem ,I finally got it working,first went to File->Reinstall Previous Purchases the logged in,after that instead of instaliing the items from there searched on USC then found which doesnt say Previous Purchase in parathesis it worked out

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