I'll reply. I know the tech support game, and one of the most frustrating aspects of it is that the strategy of demanding more troubleshooting from users is used as a way to avoid having to deal with a design flaw in the tool that generated the message. For the Update Manager to generate a message "untrusted packages found" and then quit with no more information that that is the real problem here, not that users need to figure out which logs to search, they shouldn't have to. It should provide a list to the offending packages, even just to the syslog, but tell the user where to look for them. and it should advise what to do, update or uninstall some packages. The behavior of the Update Manager in this case is more like Windows prior to Vista. I have recently realized why most Linices will never replace Windows installs and why if Macintosh hardware were half its price that OS X could destroy Linux. it is because in the case of Windows and Mac, that the vendor controls the hardware platform, Windows drivers being critical in the former, but in the latter, a huge effort is made to ensure that the configuration of UNIX-like tools in OS X is ironclad before it ships. This will kill Linux in competing for the mass market now held by Windows and Apple. Oh sure, it is easy to be elitist and say that you have to use the shell and be a UNIX sysadmin to really use Linux, but that is but an excuse for not having ironclad configurations of your core products? Update manager is a core product, and maybe if you can't get some control over that, you shouldn't be in the business. All it would take to wipe you off the face of the earth is for Macintosh to become as cheap as other PCs because on a par "It Just Works". I have other complaints about Ubuntu, like why ipython is so down-rev for 12.04, ipython notebook being so significant that it could end the window manager wars. With good browser support of programming environment and shells, who needs a full featured window manager? I am using Anaconda, which is huge, but it is better than what Ubuntu ships and it is annoying to have to use it in my files. It would blow quota if I had to live with that. Oh I know that the last paragraph and this one will elicit the response to open separate bug reports on them, and I may, but another example of poor support is that the Debian Document Viewer on 14.04 fails because the apache2 config for dww points to the wrong place for the scripts it uses. This is a conflict between what Ubuntu 14.02 uses and the upstream Debian config. The issue is easily fixed by editing the apache file, but this is the sort of thing which should be caught by Connicall and not exposed to the user. This is the sort of thing would could never happen on an OS X install and is why if the reality of platform cost were to change that Ubuntu would be put out of market share and that Linux in general could go into disuse. On Tue, Jul 29, 2014 at 1:06 AM, Matthew Paul Thomas