The authentication system gets stuck on ubuntu software center

[Fernando Medina Martínez]

Binary package hint: software-center

Translation From spanish
------------------------------------

Hello

I want to inform you of a bug I've found in the 64-bit version of Ubuntu 10.10 Desktop; I've have been told by Question # 141517 that in 32-bit version also occurs.

The system is newly installed and fully updated as of today. And I have carried out various activities in the Applications-> Software Center Ubuntu (install and uninstall software).

This application (software center) asks for "sudo" authentication; but after inserting the password the window that asked for credentials remains in foreground ignoring the options Cancel and authenticate.

It turns out that the key icon is active, indicating that there is a program using elevated privileges, but until you *manually close* the Authenticate window does not begin the installation or removal operation, as is usually self-sealing after inserting the password and begin automatic procedures for the installation or removal.

Original title
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The authentication system stuck on ubuntu software center

Original Report
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Hola:

Os informo de un error que he encontrado ha sido en el sistema Ubuntu 10.10 64 bits, y me han informado a través de Question #141517 que en la versión 32 bits también ocurre.

El sistema está recien instalado y totalmente actualizado a fecha de hoy. Y he realizado varias acciones en el Aplicaciones->Centro de Software de Ubuntu de instalación y desinstalación de software.

Dicha aplicación te pide la autenticación para poder realizar cambios con privilegios superiores al del usuario, pero una vez insertada la contraseña se queda activa la ventana que da las opciones de Cancelar y autenticar. Resulta que el icono de llave se activa, indicando que hay algún programa utilizando altos privilegios, pero hasta que no cierro manualmente la ventana de Autenticar, no comienza la operación de instalación o desinstalación, cuando habitualmente se autocierra una vez insertada la contraseña y comienzan de forma automática los procedimientos necesarios para la instalación o desinstalación.

[Hilario J. Montoliu (hjmf) (hmontoliu)]

I can confirm this behaviour.

It has been happening for some weeks

Me, like Fernando, are using spanish locales

[Hilario J. Montoliu (hjmf) (hmontoliu)]

This only happens with software-center. Any other graphical process that may ask for sudo credentials seems to work right.

apt-cache policy software-center
software-center:
  Installed: 3.0.7
  Candidate: 3.0.7
  Version table:
 *** 3.0.7 0
        500 http://archive.ubuntu.com/ubuntu/ maverick-updates/main i386 Packages
        100 /var/lib/dpkg/status
     3.0.4 0
        500 http://archive.ubuntu.com/ubuntu/ maverick/main i386 Packages

[Hilario J. Montoliu (hjmf) (hmontoliu)]

Test case (always reproducible)
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1) Install a prior version of a package; for example:

apt-get -f install python-apport=1.14.1-0ubuntu8

2) Go to «Software Center» --- "Gestor de Software" in spanish

3) Select update. There should notify that the package downgraded previously is available for upgrade

4) Select upgrade. Then the sudo password dialogue window should appear. Put sudo password

--- the dialog-window gets stuck, both buttons (cancel and authenticate) don't work --- see screenshot attached

Workaround: close the window pressing the "X" on the left-top.

As the window is closed, the install proceeds normally

[Robert Roth (evfool)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug #570291, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.