failure to download license keys

Bug #1383710 reported by Selene ToyKeeper on 2014-10-21
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
software-center (Ubuntu)
Undecided
Unassigned

Bug Description

I've had several reports about issues downloading the license key for Quick 'n Easy Web Builder, but none of the customers included much useful information until today. Below is one customer's USC log while trying to install it. Hopefully there is enough information to be useful.

Technical Details about your purchase:
https://software-center.ubuntu.com/subscription/1944011/

(snip)

2014-10-15 14:20:06,565 - softwarecenter.ui.gtk3.app - INFO - setting up
proxy 'None'

2014-10-15 14:20:06,945 - softwarecenter.backend.reviews - WARNING - Could
not get usefulness from server, no username in config file

2014-10-15 14:20:06,948 - softwarecenter.plugin - INFO - activating plugin
'<module 'webapps_activation' from
'/usr/share/software-center/softwarecenter/plugins/webapps_activation.pyc'>'

2014-10-15 14:20:06,988 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
aptcache.open()

2014-10-15 14:20:07,371 - softwarecenter.backend.reviews - WARNING - error
creating bsddb: '(22, 'Invalid argument -- BDB0054 illegal flag combination
specified to DB_ENV->open')' (corrupted?)

2014-10-15 14:20:07,372 - softwarecenter.backend.reviews - ERROR - trying
to repair DB failed

Traceback (most recent call last):

File
"/usr/share/software-center/softwarecenter/backend/reviews/__init__.py",
line 358, in _save_review_stats_cache_blocking

self._dump_bsddbm_for_unity(outfile, outdir)

File
"/usr/share/software-center/softwarecenter/backend/reviews/__init__.py",
line 377, in _dump_bsddbm_for_unity

0600)

DBInvalidArgError: (22, 'Invalid argument -- BDB0054 illegal flag
combination specified to DB_ENV->open')

/usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:535: Warning: Source
ID 68 was not found when attempting to remove it

return super(MainContext, self).iteration(may_block)

2014-10-15 14:20:08,800 - softwarecenter.ui.gtk3.views.lobbyview - WARNING
- skipping exhibit for: 'u'leadwerks\r\nleadwerks-indie'' not available

/usr/bin/software-center:184: Warning: Source ID 149 was not found when
attempting to remove it

Gtk.main()

/usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:523: Warning: Source
ID 20 was not found when attempting to remove it

super(MainLoop, self).run()

/usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:535: Warning: Source
ID 30 was not found when attempting to remove it

return super(MainContext, self).iteration(may_block)

2014-10-15 14:20:16,834 - softwarecenter.db.utils - INFO -
software-center-agent finished with status 0

/usr/share/software-center/softwarecenter/ui/gtk3/widgets/exhibits.py:404:
Warning: Source ID 332 was not found when attempting to remove it

GLib.source_remove(self._timeout)

/usr/bin/software-center:184: Warning: Source ID 2222 was not found when
attempting to remove it

Gtk.main()

/usr/bin/software-center:184: Warning: Source ID 2324 was not found when
attempting to remove it

Gtk.main()

/usr/bin/software-center:184: Warning: Source ID 2220 was not found when
attempting to remove it

Gtk.main()

2014-10-15 14:20:33,328 - softwarecenter.backend - INFO -
add_repo_add_key_and_install_app() '
private-ppa.launchpad.net/commercial-ppa-uploaders/quick-n-easy-web-builder-2/ubuntu
trusty main' '33E0E91BDD8E7F4B53837F09E131728675254D99'
'quick-n-easy-web-builder'

2014-10-15 14:20:42,885 - softwarecenter.backend - INFO -
add_sources_list_entry()

2014-10-15 14:20:43,087 - softwarecenter.backend - INFO -
add_vendor_key_from_keyserver()

/usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764:
Warning: Source ID 5752 was not found when attempting to remove it

GLib.source_remove(self._progress_signal)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5753 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5754 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5755 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5756 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5757 was not found when attempting to remove it

GLib.source_remove(sig)

2014-10-15 14:20:43,091 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
aptcache.open()

2014-10-15 14:20:45,483 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
aptcache.open()

2014-10-15 14:20:47,893 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
aptcache.open()

2014-10-15 14:20:50,347 - softwarecenter.backend - INFO -
reload_for_commercial_repo()

2014-10-15 14:20:50,347 - softwarecenter.backend - INFO -
_reload_for_commercial_repo() Quick 'n Easy Web Builder 2 (already
purchased),quick-n-easy-web-builder

/usr/bin/software-center:184: Warning: value "101.000000" of type 'gdouble'
is invalid or out of range for property 'value' of type 'gint'

Gtk.main()

/usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764:
Warning: Source ID 5837 was not found when attempting to remove it

GLib.source_remove(self._progress_signal)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5839 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5840 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5841 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5842 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5843 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764:
Warning: Source ID 5849 was not found when attempting to remove it

GLib.source_remove(self._progress_signal)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5851 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5852 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5853 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5854 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5855 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5856 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5857 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5858 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5859 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5860 was not found when attempting to remove it

GLib.source_remove(sig)

2014-10-15 14:20:54,977 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
aptcache.open()

/usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:535: Warning: value
"101.000000" of type 'gdouble' is invalid or out of range for property
'value' of type 'gint'

return super(MainContext, self).iteration(may_block)

/usr/share/software-center/softwarecenter/ui/gtk3/widgets/exhibits.py:404:
Warning: Source ID 2844 was not found when attempting to remove it

GLib.source_remove(self._timeout)

/usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764:
Warning: Source ID 5864 was not found when attempting to remove it

GLib.source_remove(self._progress_signal)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5866 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5867 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5868 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5869 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 5870 was not found when attempting to remove it

GLib.source_remove(sig)

2014-10-15 14:20:56,289 - softwarecenter.backend - INFO -
_on_reload_for_add_repo_and_install_app_finished() <AptTransaction object
at 0x7fc291dd6d70 (aptdaemon+client+AptTransaction at 0x3c45760)> True
Quick 'n Easy Web Builder 2 (already purchased),quick-n-easy-web-builder

2014-10-15 14:20:56,290 - softwarecenter.backend - INFO - looking for
'/var/lib/apt/lists/private-ppa.launchpad.net_commercial-ppa-uploaders_quick-n-easy-web-builder-2_ubuntu_dists_trusty_Release.gpg'

2014-10-15 14:20:56,599 - softwarecenter.backend - INFO - install_package()

2014-10-15 14:20:56,600 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
aptcache.open()

2014-10-15 14:20:57,455 - softwarecenter.backend - INFO - run_transaction()

2014-10-15 14:20:58,114 - softwarecenter.backend - WARNING -
_on_trans_error: 'TransactionFailed(u"error-no-package: Package
quick-n-easy-web-builder isn't available",)' '<AptTransaction object at
0x7fc291a3da50 (aptdaemon+client+AptTransaction at 0x3c19a20)>'
'quick-n-easy-web-builder'

2014-10-15 14:20:58,300 - softwarecenter.backend - INFO - adding license
key for 'quick-n-easy-web-builder'

2014-10-15 14:20:58,305 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
aptcache.open()

/usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764:
Warning: Source ID 6264 was not found when attempting to remove it

GLib.source_remove(self._progress_signal)

/usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764:
Warning: Source ID 6857 was not found when attempting to remove it

GLib.source_remove(self._progress_signal)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 6859 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 6860 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 6861 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 6862 was not found when attempting to remove it

GLib.source_remove(sig)

/usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64:
Warning: Source ID 6863 was not found when attempting to remove it

GLib.source_remove(sig)

2014-10-15 14:21:00,677 - softwarecenter.backend - ERROR - error in
_on_trans_finished 'Error: Failed to download the license key

The license key which allows you to use this piece of software could not be
downloaded. Please check your network connection.

 Transaction failed: Failed to download the license key

Failed to get the license key from the server.'

2014-10-15 14:21:06,199 - softwarecenter.db.pkginfo_impl.aptcache - INFO -
aptcache.open()

Martin Albisetti (beuno) on 2014-11-03
Changed in software-center:
status: New → Incomplete
Selene ToyKeeper (toykeeper) wrote :

What information is missing / needed?

We're hoping to get actual stats on total purchases vs successful downloads, but that won't help identify the cause of the issue, just its priority.

Changed in software-center:
status: Incomplete → New
dobey (dobey) on 2015-12-18
affects: software-center → software-center (Ubuntu)
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