smartools reports new USB thumbdrive is failing (SanDisk 128GB Extreme PRO)

[Jeffrey Walton]

I am running Ubuntu 22.04, x86_64, fully patched. I purchased a new SanDisk 128GB Extreme PRO USB 3.2 Solid State Flash Drive (SDCZ880-128G-GAM46), https://www.amazon.com/gp/product/B08GYM5F8G . I removed it from its original display packaging. When I plugged the drive into my USB hub I got a message stating the drive was failing. I don't know which UI component flashed the message.

smartctl reports a problem with Perc_Avail_Resrvd_Space. However, Googling says the problem may be Total_Write/Erase_Count.[1]

In any case, I don't think a new drive is already failed. I think there may be a problem with the tools at this point.

My apologies if I am missing something. I am opening a support case with SanDisk. I will report back with results.

[1] https://www.truenas.com/community/threads/critical-smart-alerts-on-both-usb-boot-drives-after-upgrade-to-11-1.60160/

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Here is the result of smartctl.

$ sudo smartctl -A /dev/sdc
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.15.0-56-generic] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
  5 Reallocated_Sector_Ct 0x0002 100 100 000 Old_age Always - 0
  9 Power_On_Hours 0x0002 100 100 000 Old_age Always - 0
 12 Power_Cycle_Count 0x0002 100 100 000 Old_age Always - 0
165 Total_Write/Erase_Count 0x0002 100 100 000 Old_age Always - 0
171 Program_Fail_Count 0x0002 100 100 000 Old_age Always - 0
172 Erase_Fail_Count 0x0002 100 100 000 Old_age Always - 0
173 Avg_Write/Erase_Count 0x0002 100 100 000 Old_age Always - 0
174 Unexpect_Power_Loss_Ct 0x0002 100 100 000 Old_age Always - 0
187 Reported_Uncorrect 0x0002 100 100 000 Old_age Always - 0
194 Temperature_Celsius 0x0022 092 008 000 Old_age Always - 8 (Min/Max 0/33)
230 Perc_Write/Erase_Count 0x0002 100 100 000 Old_age Always - 0
232 Perc_Avail_Resrvd_Space 0x0003 000 100 005 Pre-fail Always FAILING_NOW 0
234 Perc_Write/Erase_Ct_BC 0x0002 100 100 000 Old_age Always - 10000
241 Total_LBAs_Written 0x0002 100 100 000 Old_age Always - 0
242 Total_LBAs_Read 0x0002 100 100 000 Old_age Always - 0

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Here is the tail of dmesg for the USB drive.

[1092783.014419] usb 4-1.1.3: new SuperSpeed USB device number 4 using xhci_hcd
[1092783.044795] usb 4-1.1.3: New USB device found, idVendor=0781, idProduct=5588, bcdDevice= 1.00
[1092783.044799] usb 4-1.1.3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[1092783.044800] usb 4-1.1.3: Product: USB Extreme Pro
[1092783.044801] usb 4-1.1.3: Manufacturer: SanDisk
[1092783.044802] usb 4-1.1.3: SerialNumber: A914BB78A140
[1092783.047556] usb-storage 4-1.1.3:1.0: USB Mass Storage device detected
[1092783.047745] scsi host6: usb-storage 4-1.1.3:1.0
[1092784.071456] scsi 6:0:0:0: Direct-Access SanDisk Extreme Pro 0 PQ: 0 ANSI: 6
[1092784.071666] sd 6:0:0:0: Attached scsi generic sg3 type 0
[1092784.072995] sd 6:0:0:0: [sdc] 250085376 512-byte logical blocks: (128 GB/119 GiB)
[1092784.073969] sd 6:0:0:0: [sdc] Write Protect is off
[1092784.073972] sd 6:0:0:0: [sdc] Mode Sense: 43 00 00 00
[1092784.074917] sd 6:0:0:0: [sdc] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[1092784.077874] sdc: sdc1
[1092784.079944] sd 6:0:0:0: [sdc] Attached SCSI removable disk

[Jeffrey Walton (noloader)]

Here is the exact message the UI component is displaying:

    The storage device SanDisk Extreme Pro (‘/dev/sdc’) is likely to fail soon!

Attached is an image of the popup.

[Jeffrey Walton (noloader)]

And I am getting the same results when building smartmontools from the 7.3 tarball:

smartmontools-7.3$ sudo smartctl -A /dev/sdc
smartctl 7.3 2022-02-28 r5338 [x86_64-linux-5.15.0-56-generic] (local build)
Copyright (C) 2002-22, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
  5 Reallocated_Sector_Ct 0x0002 100 100 000 Old_age Always - 0
  9 Power_On_Hours 0x0002 100 100 000 Old_age Always - 0
 12 Power_Cycle_Count 0x0002 100 100 000 Old_age Always - 0
165 Total_Write/Erase_Count 0x0002 100 100 000 Old_age Always - 4
171 Program_Fail_Count 0x0002 100 100 000 Old_age Always - 0
172 Erase_Fail_Count 0x0002 100 100 000 Old_age Always - 0
173 Avg_Write/Erase_Count 0x0002 100 100 000 Old_age Always - 0
174 Unexpect_Power_Loss_Ct 0x0002 100 100 000 Old_age Always - 0
187 Reported_Uncorrect 0x0002 100 100 000 Old_age Always - 0
194 Temperature_Celsius 0x0022 092 008 000 Old_age Always - 8 (Min/Max 0/33)
230 Perc_Write/Erase_Count 0x0002 100 100 000 Old_age Always - 0
232 Perc_Avail_Resrvd_Space 0x0003 000 100 005 Pre-fail Always FAILING_NOW 0
234 Perc_Write/Erase_Ct_BC 0x0002 100 100 000 Old_age Always - 10000
241 Total_LBAs_Written 0x0002 100 100 000 Old_age Always - 0
242 Total_LBAs_Read 0x0002 100 100 000 Old_age Always - 0

[Jeffrey Walton (noloader)]

And the upstream bug report: https://github.com/smartmontools/smartmontools/issues/163 .