KDE problem mounting Sandisk USB
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
smartmontools (Ubuntu) |
Invalid
|
Undecided
|
Unassigned |
Bug Description
A Dell Optiplex 7060 with Kubuntu 21.10 has problems mounting a Sandisk Extreme Pro USB 256GB stick.
See attached for popup error message.
However, when you run the following, everything is ok.
xxx@yyy:~$ sudo smartctl --health /dev/sda1
smartctl 7.2 2020-12-30 r5155 [x86_64-
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontoo
=== START OF READ SMART DATA SECTION ===
SMART Health Status: OK
xxx@yyy:~$
Note that the USB device is sda1 and not sda (see attached).
ProblemType: Bug
DistroRelease: Ubuntu 21.10
Package: smartmontools 7.2-1build1
ProcVersionSign
Uname: Linux 5.13.0-22-generic x86_64
NonfreeKernelMo
ApportVersion: 2.20.11-0ubuntu71
Architecture: amd64
CasperMD5CheckR
CurrentDesktop: KDE
Date: Tue Dec 7 10:45:05 2021
InstallationDate: Installed on 2021-10-17 (50 days ago)
InstallationMedia: Kubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
SourcePackage: smartmontools
UpgradeStatus: No upgrade log present (probably fresh install)
Thank you for taking the time to file a bug report.
You mentioned that the device is /dev/sda1, but that is likely a partition in the disk. Could you please provide the output of following command:
# lsblk /dev/sda
smartd/ smartmontools sometimes can have problem with USB devices, but we would need more logs from you in order to try to determine what's going on. I think you can access its logs by using "journalctl -u smartmontools".
Could you also please provide the output of:
# smartctl -a /dev/sda
Last but not least, would you be able to schedule a test with smartctl on your device? I don't know if it will work or not (due to it being a USB disk), but it's worth a try. I think you can do it by running:
# smartctl -t short /dev/sda
After that, please post the logs:
# smartctl -l selftest /dev/sda
Since there is not enough information in your report to begin triage or to
differentiate between a local configuration problem and a bug in Ubuntu, I
am marking this bug as "Incomplete". We would be grateful if you would:
provide a more complete description of the problem, explain why you
believe this is a bug in Ubuntu rather than a problem specific to your
system, and then change the bug status back to "New".
For local configuration issues, you can find assistance here: www.ubuntu. com/support/ community
http://