We had exactly the same problem recently. vis: machine/config:: ----------------------- SamSung Series 3 Laptop - NP350E7C-S02UK - Intel core ii7 quad 3.6GHz, 64 bit, RAM: 8GB, HDD: 1TB - Windows 8 partition at start, Ubuntu partition at 500GB mark - dual bootable via BIOS only (due to ntfs boot partition distance limit). Ubuntu: 12.04.2 LTS Skype: 4.1.0.20 - installed via Dash Home, Applications menu, run from icon in Ubuntu applications sidebar Skype Options: (as set up by default):: - Video Devices: webcam = SC-13HDL11939N(/dev/video0) - {only option}; Disable Auto Exposure = UNchecked - Sound Devices: device='default' (for Microphone and Speakers and Ringing); automatically adjust mixer levels = checked -- *** NOTE: around a dozen other sound devices (mostly Intel) are also shown as available, including one named just 'Pulse' - this is UNEXPECTED! -- NOTE: also - no skype icon appearing in Ubuntu top dash/menu area - this is unexpected Symptoms: ---------------- - skype self test - sound effects and test call - appeared to work fine - during voice only or voice+video calls (skype to skype), incoming or outgoing - skype would suddenly close/crash at RANDOM times between a few minutes and 20 mins into call (otherwise call quality good) - during voice only or voice+video calls (skype to skype), incoming or outgoing - skype would suddenly close/crash REPRODUECABLY whenever attempting to either send or receive skype text message to same user within call - upon crash, skype would still leave an active process running and would still convey skype notification 'bubles'/sounds - skype could be relaunched ok by clicking Ubuntu applications sidebar icon in normal way, ie. without killing process - but resulting in same crash symptoms eventually Remedies attempted: ------------------------------- - killing old skype process, before attempting skype relaunch - same symptoms - skype options, video devices: 'Disable Auto Exposure'=CHECKED - same symptoms - skype options, audio devices: 'automatically adjust mixer levels'=UNCHECKED - same symptoms - skype options, audio devices: device='Pulse' (for Microphone and Speakers and Ringing) - same symptoms + NO voice sound audible from caller (though ringing and outgoing sound (audible by caller) ok). Remedies that worked:: ---------------------------------- The following procedure fixed the problem: for us: - close and quit skype. - then from terminal session:: - remove and purge existing skype install:: $ sudo apt-get autoremove --purge skype - ok - make sure system up to date:: $ sudo apt-get update && sudo apt-get upgrade - nothing to do - ok (NOTE: we still got incoming skype notifications bubbles popping up at this stage - HOW!!!? (maybe i should have killed any existing skype process also)) - reboot machine (to be on safe side), then, from terminal session again:: - ensure we are looking at canonical partner apps repository: $ sudo add-apt-repository "deb http://archive.canonical.com/ $(lsb_release -sc) partner" - ok - check all updated again for good measure and install skype from there:: $ sudo apt-get update && sudo apt-get install skype - ok - run/test skype again from Ubuntu dash Home, Apps - note: do not run recently run version, but choose again from main 'Installed Apps' section - to be on the safe side After procudure above:: ------------------------------------- - skype launches - OK - skype options show following:: -- Skype Version: 4.1.0.20 - this is showing same version as before! -- Sound Devices: device='PulseAudio server (local)' for Microphone and Speakers and Sound! --- *** NOTE: this is now the ONLY device available (no strange Intel drivers or just 'Pulse' available anymore)! -- Video Devices: still set as before -- 'Disable Auto Exposure' and 'automatically adjust mixer levels' - are unchanged from before (NOTE: skype logged into account automatically, without asking for password, as previously set before - ie. reinstall purge did not appear to have removed skype profile/config settings from home dir. no problem). Testing: ----------- - skype self tests, sound and call - ok - so far, no crashes during either incomming or outgoing calls - sound or sound+video - call quality good - ok - NO crashes whilst sending or receiving skype text messages during calls - file transferes during calls - ok - Skype Icon NOW apears Ok in Ubuntu top dashboard menu - ok IE: everything appeares to be working fine! Sugested causes of original problem: ------------------------------------------------------ - possibly installing skype through Ubuntu dashboard Home, Install Apps menu, uses different driver/install configuration to that used by terminal setup above using Canonical partner repos, else possibly entirely different skype app itself. - possibly also, some previous applications install (eg; 'Mixx' application) had overwritten some drivers. - It would be great if someone wit better knowledege could take a closer look at the internals here to verify. Hope this helps someone else.