On Lexmark X543dn, "All pages from feeder" only returns one page

Bug #815856 reported by Reuben Thomas
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
simple-scan (Ubuntu)
Expired
Low
Unassigned

Bug Description

When I use simple-scan 2.32.0.1 with my Lexmark X543dn MFC, and tick "All pages from feeder", the scanner correctly scans all pages, and the Lexmark progress dialog shows the data for each page being received, but simple-scan malfunctions in two ways:

1. Only the first page is actually displayed.

2. After scanning all the pages, the Lexmark dialog that comes up at the start of a scan job is displayed again, which is unnecessary.

So, there seems to be some slight communication problem: a case of "so near, and yet so far"!

See bug 717885 for scanning with "Single Page".
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: GNOME
DistroRelease: Ubuntu 16.04
InstallationDate: Installed on 2014-11-26 (648 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: TranquilPC IXL
Package: simple-scan 3.20.0-0ubuntu1
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-34-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-34.53-generic 4.4.15
Tags: xenial
Uname: Linux 4.4.0-34-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-07-25 (40 days ago)
UserGroups: adm cdrom dialout dip fuse lpadmin plugdev sambashare src sudo vboxusers video
_MarkForUpload: True
dmi.bios.date: 01/14/2011
dmi.bios.vendor: Intel Corp.
dmi.bios.version: BLH6710H.86A.0098.2011.0114.1739
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: DH67CF
dmi.board.vendor: Intel Corporation
dmi.board.version: AAG10215-203
dmi.chassis.type: 3
dmi.chassis.vendor: TranquilPC
dmi.modalias: dmi:bvnIntelCorp.:bvrBLH6710H.86A.0098.2011.0114.1739:bd01/14/2011:svnTranquilPC:pnIXL:pvr:rvnIntelCorporation:rnDH67CF:rvrAAG10215-203:cvnTranquilPC:ct3:cvr:
dmi.product.name: IXL
dmi.sys.vendor: TranquilPC

Revision history for this message
Reuben Thomas (rrt) wrote :

As a follow-up, the Lexmark driver appears to be fine, as I can do multi-page scanning quite happily with xsane. However, it took me about 10 minutes just to work out how; I'd much rather use simple-scan!

Revision history for this message
Michael Nagel (nailor) wrote :

could you please attach a screenshot of the lexmark dialog?

Changed in simple-scan:
status: New → Incomplete
Revision history for this message
Reuben Thomas (rrt) wrote :

Attached.

Michael Nagel (nailor)
Changed in simple-scan:
status: Incomplete → Opinion
status: Opinion → Triaged
Revision history for this message
Michael Nagel (nailor) wrote :

how is this different from bug 717885

Changed in simple-scan:
status: Triaged → Incomplete
Revision history for this message
Reuben Thomas (rrt) wrote :

This bug is about scanning starting from "All pages from feeder"; bug 717885 is about scanning starting from "Single Page".

Michael Nagel (nailor)
Changed in simple-scan:
status: Incomplete → Triaged
description: updated
Michael Nagel (nailor)
Changed in simple-scan:
importance: Undecided → Low
Revision history for this message
gurpal2000 (g-9hn) wrote :

Still happening. Mint 17.2 simple scan version 3.12.1.

Revision history for this message
Reuben Thomas (rrt) wrote :

This bug is still present in 16.04, simple-scan 3.20.0.

Revision history for this message
penalvch (penalvch) wrote :

Reuben Thomas, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 815856

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

affects: simple-scan → simple-scan (Ubuntu)
Changed in simple-scan (Ubuntu):
status: Triaged → Invalid
status: Invalid → Incomplete
Revision history for this message
Reuben Thomas (rrt) wrote : CurrentDmesg.txt

apport information

tags: added: apport-collected xenial
description: updated
Revision history for this message
Reuben Thomas (rrt) wrote : Dependencies.txt

apport information

Revision history for this message
Reuben Thomas (rrt) wrote : DriverPackageVersions.txt

apport information

Revision history for this message
Reuben Thomas (rrt) wrote : JournalErrors.txt

apport information

Revision history for this message
Reuben Thomas (rrt) wrote : Lspci.txt

apport information

Revision history for this message
Reuben Thomas (rrt) wrote : Lsusb.txt

apport information

Revision history for this message
Reuben Thomas (rrt) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Reuben Thomas (rrt) wrote : ProcEnviron.txt

apport information

Revision history for this message
Reuben Thomas (rrt) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Reuben Thomas (rrt) wrote : ProcModules.txt

apport information

Revision history for this message
Reuben Thomas (rrt) wrote : SimpleScanLog.txt

apport information

Revision history for this message
Reuben Thomas (rrt) wrote : UdevDb.txt

apport information

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for simple-scan (Ubuntu) because there has been no activity for 60 days.]

Changed in simple-scan (Ubuntu):
status: Incomplete → Expired
Revision history for this message
penalvch (penalvch) wrote :

Reuben Thomas, to see if this is already resolved in Ubuntu, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

tags: added: bios-outdated-0160
Revision history for this message
Reuben Thomas (rrt) wrote :

Since the bug has been present for years, and there's nothing in the current Changelog about a fix, it doesn't seem worth just trying the latest version in the hope that it might have been fixed by accident.

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