Simple Scan does not recognise HP 2540 printer scanner

Bug #1581915 reported by John Rose
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
simple-scan (Ubuntu)
Expired
Low
Unassigned

Bug Description

Simple Scan does not recognise HP 2540 printer scanner. However,Xsane recognises it (and scanning works with it).

lsusb shows it:
Bus 002 Device 008: ID 03f0:c211 Hewlett-Packard

john@Desktop:~$ apt-cache policy xsane
xsane:
  Installed: 0.998-5ubuntu1
  Candidate: 0.998-5ubuntu1
  Version table:
 *** 0.998-5ubuntu1 0
        500 http://gb.archive.ubuntu.com/ubuntu/ trusty/universe amd64 Packages
        100 /var/lib/dpkg/status

PS my user is in the Scanner group

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: simple-scan 3.12.3-0ubuntu1
ProcVersionSignature: Ubuntu 3.13.0-86.130-generic 3.13.11-ckt39
Uname: Linux 3.13.0-86-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
CurrentDesktop: Unity
Date: Sun May 15 06:36:39 2016
DriverPackageVersions:
 libsane 1.0.23-3ubuntu3.1
 libsane-extras 1.0.22.3ubuntu1
 hplip 3.14.3-0ubuntu3.4
 hpoj N/A
InstallationDate: Installed on 2014-04-25 (750 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M.
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-86-generic root=UUID=0d248ee7-6e51-4cfd-aa7e-f1963792d493 ro quiet splash vt.handoff=7
SimpleScanLog:

SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/25/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: FH
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H61M-S2PV
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrFH:bd02/25/2013:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnH61M-S2PV:rvrTobefilledbyO.E.M.:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Revision history for this message
John Rose (johnaaronrose) wrote :
Revision history for this message
penalvch (penalvch) wrote :

John Rose, thank you for reporting this and helping make Ubuntu better.

To see if this is already resolved, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

Changed in simple-scan (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for simple-scan (Ubuntu) because there has been no activity for 60 days.]

Changed in simple-scan (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.