Ubuntu
simple-scan package

canon lide does not scan the bottom of the page in text mode

Bug #1560719 reported by sds on 2016-03-22

8

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	simple-scan (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

When I scan a page in text mode, only the top 70-80% of the page is scanned (regardless of page settings; my paper is letter size, the page setting is letter, but the same result happens with a4 & legal).

When I scan the exact same page in picture mode, the whole page is scanned successfully.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: simple-scan 3.18.2-0ubuntu1
ProcVersionSignature: Ubuntu 4.2.0-35.40-generic 4.2.8-ckt5
Uname: Linux 4.2.0-35-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
CurrentDesktop: Unity
Date: Tue Mar 22 18:46:04 2016
MachineType: System76, Inc. Gazelle Pro
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-35-generic root=UUID=7d2767f3-1197-464e-97fa-45cecbaa7e66 ro quiet splash vt.handoff=7
SourcePackage: simple-scan
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: Upgraded to wily on 2015-10-25 (149 days ago)
dmi.bios.date: 06/04/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.04SB.01RSY5
dmi.board.asset.tag: Tag 12345
dmi.board.name: Gazelle Pro
dmi.board.vendor: System76, Inc.
dmi.board.version: gazp9c
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.04SB.01RSY5:bd06/04/2015:svnSystem76,Inc.:pnGazellePro:pvrgazp9c:rvnSystem76,Inc.:rnGazellePro:rvrgazp9c:cvnNotebook:ct9:cvrN/A:
dmi.product.name: Gazelle Pro
dmi.product.version: gazp9c
dmi.sys.vendor: System76, Inc.

Tags:

Revision history for this message

sds (sds-gnu) wrote on 2016-03-22:

#1

CurrentDmesg.txt Edit (232.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (13.6 KiB, text/plain; charset="utf-8")
DriverPackageVersions.txt Edit (179 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (291.4 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (11.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (433 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (7.9 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (134 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (4.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.9 KiB, text/plain; charset="utf-8")
SimpleScanLog.txt Edit (1.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (164.5 KiB, text/plain; charset="utf-8")

Revision history for this message

sds (sds-gnu) wrote on 2016-03-23:

#3

text scan of a page Edit (95.4 KiB, application/pdf)

Revision history for this message

sds (sds-gnu) wrote on 2016-03-23:

#5

picture scan of a page Edit (3.4 MiB, image/jpeg)

Revision history for this message

sds (sds-gnu) wrote on 2016-03-23:

#6

```lsusb | grep LiDE
Bus 001 Device 012: ID 04a9:1909 Canon, Inc. CanoScan LiDE 110```

the scans of the same page in picture mode (full page is scanned) and text mode (part of the page is scanned) are attached.

Revision history for this message

sds (sds-gnu) wrote on 2016-03-24:

#7

another symptom is aspect ratio distortion.
the problem is present at 600dpi.
see http://lists.alioth.debian.org/pipermail/sane-devel/2014-May/032318.html for more information/

Revision history for this message

penalvch (penalvch) wrote on 2016-09-03:

#8

sds, thank you for reporting this and helping make Ubuntu better.

As per https://wiki.ubuntu.com/Releases your release is EOL.

If you have an issue in a supported release (ex. 16.04) please file a new report, and feel free to subscribe me to it.

Changed in simple-scan (Ubuntu):
status:	New → Invalid

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