simple-scan doesn't work with MG5350 anymore (wifi)

Bug #1526198 reported by Martin on 2015-12-15
28
This bug affects 5 people
Affects Status Importance Assigned to Milestone
simple-scan (Ubuntu)
Undecided
Unassigned

Bug Description

Hi,
Was working very fine until I upgraded to Ubuntu 15.04 to 15.10

Ubuntu 15.10 64bits

$ simple-scan -d
[+0,00s] DEBUG: simple-scan.vala:674: Starting Simple Scan 3.18.1, PID=7498
[+0,00s] DEBUG: Connecting to session manager
[+0,05s] DEBUG: ui.vala:2018: Loading state from /home/user/.cache/simple-scan/state
[+0,05s] DEBUG: ui.vala:1986: Restoring window to 883x400 pixels
[+0,05s] DEBUG: autosave-manager.vala:64: Loading autosave information
[+0,05s] DEBUG: autosave-manager.vala:259: Waiting to autosave...
[+0,05s] CRITICAL: gtk_event_controller_reset: assertion 'GTK_IS_EVENT_CONTROLLER (controller)' failed
[+0,08s] DEBUG: scanner.vala:1446: sane_init () -> SANE_STATUS_GOOD
[+0,08s] DEBUG: scanner.vala:1452: SANE version 1.0.25
[+0,08s] DEBUG: scanner.vala:1513: Requesting redetection of scan devices
[+0,08s] DEBUG: scanner.vala:802: Processing request
[+0,15s] DEBUG: autosave-manager.vala:281: Autosaving book information
[+0,19s] DEBUG: ui.vala:2109: Saving state to /home/user/.cache/simple-scan/state
[+3,75s] DEBUG: simple-scan.vala:404: Requesting scan at 150 dpi from device '(null)'
[+3,75s] DEBUG: scanner.vala:1559: Scanner.scan ("(null)", dpi=150, scan_mode=ScanMode.GRAY, depth=2, type=ScanType.SINGLE, paper_width=0, paper_height=0, brightness=0, contrast=0)
[+4,34s] DEBUG: scanner.vala:338: sane_get_devices () -> SANE_STATUS_GOOD
[+4,34s] DEBUG: scanner.vala:350: Device: name="pixma:MG5300_192.168.1.83" vendor="CANON" model="Canon PIXMA MG5300" type="multi-function peripheral"
[+4,34s] DEBUG: scanner.vala:802: Processing request
[bjnp] udp_command: ERROR - no data received
[bjnp] bjnp_init_device_structure: Cannot read mac address, skipping this scanner
[+17,00s] DEBUG: scanner.vala:863: sane_open ("pixma:MG5300_192.168.1.83") -> SANE_STATUS_INVAL
[+17,00s] WARNING: scanner.vala:867: Unable to get open device: Invalid argument
[+17,10s] DEBUG: ui.vala:2109: Saving state to /home/user/.cache/simple-scan/state
[+82,44s] DEBUG: ui.vala:2109: Saving state to /home/user/.cache/simple-scan/state
[+125,63s] DEBUG: ui.vala:2109: Saving state to /home/user/.cache/simple-scan/state
[+130,72s] DEBUG: autosave-manager.vala:195: Deleting autosave records
[+130,72s] DEBUG: scanner.vala:1586: Stopping scan thread
[+130,72s] DEBUG: scanner.vala:802: Processing request
[+130,73s] DEBUG: scanner.vala:1597: sane_exit ()

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in simple-scan (Ubuntu):
status: New → Confirmed
Van Eyck (sebastien-vaneyck) wrote :

Still no news on this ?

Martin (ub71-martin) wrote :

Hello, still not fixed... Is someone could help ?

Michael Härtl (h-mh) wrote :

Same for MG5250. The scanner worked just fine before.

Michael Härtl (h-mh) wrote :

I've followed the advice given here and upgraded to the latest experimental libsane and libsane-common, which fixed the problem. simple-scan now works again with my Canon PIXMA MG5250.

http://askubuntu.com/a/717682/18373

Martin, thank you for reporting this and helping make Ubuntu better.

As per https://wiki.ubuntu.com/Releases your release is EOL.

If you have an issue in a supported release (ex. 16.04) please file a new report, and feel free to subscribe me to it.

Changed in simple-scan (Ubuntu):
status: Confirmed → Invalid
Dave Goldsbrough (daveg-k) wrote :

I did similar to comment #5 but what follows is an updated package list to install:-

At the time of writing this, these 3 packages need to be downloaded and installed.

libsane-common_1.0.26~git20151121-1_all.deb
libsane_1.0.26~git20151121-1_amd64.deb
libjpeg62-turbo_1.5.1-1_amd64.deb

The first two packages can be found in the Debian experimental libs at this link https://packages.debian.org/experimental/libs/

The last package I found in this link https://packages.debian.org/sid/libjpeg62-turbo

In some cases you may need to navigate to an ftp mirror site to actually download. Once downloaded, simply install each package as root i.e sudo dpkg -i package

I have tested with simple-scan, xsane, and scangearmp and all works fine.

Dave Goldsbrough, it will help immensely if you filed a new report with Ubuntu via a terminal:
ubuntu-bug libsane

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

Download full text (4.1 KiB)

I am keen to help as much as I can, but I am new to this and not very good.
I tried as you suggested - some console messages and then a Problem in
libsane window which contained this:-
The problem cannot be reported:

This is not an official Ubuntu package. Please remove any third party
package and try again.

The console messages read:-
/usr/share/apport/apport-gtk:16: PyGIWarning: Wnck was imported without
specifying a version first. Use gi.require_version('Wnck', '3.0') before
import to ensure that the right version gets loaded.
  from gi.repository import GLib, Wnck, GdkX11, Gdk

(apport-gtk:3429): Gtk-WARNING **: Theme parsing error:
gtk-widgets.css:65:17: Theming engine 'unico' not found
Gtk-Message: GtkDialog mapped without a transient parent. This is
discouraged.

Remember, at this point I am trying your request against a fixed system
given that I have installed some experimental packages.

If I can help further then I will try.

DaveG

On 15 October 2016 at 13:01, Christopher M. Penalver <
<email address hidden>> wrote:

> Dave Goldsbrough, it will help immensely if you filed a new report with
> Ubuntu via a terminal:
> ubuntu-bug libsane
>
> Please feel free to subscribe me to it.
>
> For more on why this is helpful, please see
> https://wiki.ubuntu.com/ReportingBugs.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1526198
>
> Title:
> simple-scan doesn't work with MG5350 anymore (wifi)
>
> Status in simple-scan package in Ubuntu:
> Invalid
>
> Bug description:
> Hi,
> Was working very fine until I upgraded to Ubuntu 15.04 to 15.10
>
> Ubuntu 15.10 64bits
>
> $ simple-scan -d
> [+0,00s] DEBUG: simple-scan.vala:674: Starting Simple Scan 3.18.1,
> PID=7498
> [+0,00s] DEBUG: Connecting to session manager
> [+0,05s] DEBUG: ui.vala:2018: Loading state from
> /home/user/.cache/simple-scan/state
> [+0,05s] DEBUG: ui.vala:1986: Restoring window to 883x400 pixels
> [+0,05s] DEBUG: autosave-manager.vala:64: Loading autosave information
> [+0,05s] DEBUG: autosave-manager.vala:259: Waiting to autosave...
> [+0,05s] CRITICAL: gtk_event_controller_reset: assertion
> 'GTK_IS_EVENT_CONTROLLER (controller)' failed
> [+0,08s] DEBUG: scanner.vala:1446: sane_init () -> SANE_STATUS_GOOD
> [+0,08s] DEBUG: scanner.vala:1452: SANE version 1.0.25
> [+0,08s] DEBUG: scanner.vala:1513: Requesting redetection of scan devices
> [+0,08s] DEBUG: scanner.vala:802: Processing request
> [+0,15s] DEBUG: autosave-manager.vala:281: Autosaving book information
> [+0,19s] DEBUG: ui.vala:2109: Saving state to
> /home/user/.cache/simple-scan/state
> [+3,75s] DEBUG: simple-scan.vala:404: Requesting scan at 150 dpi from
> device '(null)'
> [+3,75s] DEBUG: scanner.vala:1559: Scanner.scan ("(null)", dpi=150,
> scan_mode=ScanMode.GRAY, depth=2, type=ScanType.SINGLE, paper_width=0,
> paper_height=0, brightness=0, contrast=0)
> [+4,34s] DEBUG: scanner.vala:338: sane_get_devices () -> SANE_STATUS_GOOD
> [+4,34s] DEBUG: scanner.vala:350: Device: name="pixma:MG5300_192.168.1.83"
> vendor="CANON" model="Canon PIXMA MG5300" type="multi-function peripher...

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