network issues during scan over network cause program crash
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
simple-scan (Ubuntu) |
Expired
|
Low
|
Unassigned |
Bug Description
HP Photosmart 4858
This occured while scanning from a wireless printer over the wireless network.
1. Scan the fist page of a document
2. Scan a subsequent page and disconnect from the network while the job is processing.
Actual result:
A) Simple Scan goes grey and my 100 page scan is forever lost.
B) No sign of a temporary file that I can salvage.
Expected result: Scanning should stop but not crash, with an optional notice from simple-scan. I can save my document. Should be possible restore the connection and continue.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: simple-scan 3.4.1-0ubuntu1.1
ProcVersionSign
Uname: Linux 3.2.0-29-
NonfreeKernelMo
ApportVersion: 2.0.1-0ubuntu12
Architecture: i386
Date: Thu Aug 23 18:20:44 2012
DriverPackageVe
libsane 1.0.22-7ubuntu1
libsane-extras N/A
hplip 3.12.2-1ubuntu3.1
hpoj N/A
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta i386 (20120328)
MachineType: Dell Inc. Studio 1535
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/30/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0F700C
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.name: Studio 1535
dmi.sys.vendor: Dell Inc.
summary: |
- Simple Scan crashes if network connection is changed + network issues during scan over network cause program crash |
description: | updated |
data loss: Bug #897469
what happens after the application goes grey?
have you tried xsane/scanimage?
you should probably read the following:
======= ======= ======= ======= ======= ======= ======= ======= ======
Hi there,
thank you for filing this bug and showing your interest in Simple Scan!
This seems to be a Hardware Issue, i.e. Simple Scan does not support your scanner perfectly -- or possibly not at all.
Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not.
This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case.
Please read that list and tell us how you decided to proceed. I will set this bug to "Incomplete", so a friendly robot will expire this bug in 60 days if you do not respond. However, we would really prefer to hear back from you!
Best Regards
Michael
[1] https:/ /help.ubuntu. com/community/ SimpleScanHardw areIssues ======= ======= ======= ======= ======= ======= ======= ======
=======