can no longer download photos from my camera

[Christopher Bell]

Until recently I have been able to download my camera photos using my USB lead on the Shotwell program which would launch and allow me to update my photo files. Now this does not happen - the camera on switch on displays USB. Please help.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: shotwell 0.18.0-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
Uname: Linux 3.13.0-29-generic i686
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: i386
CurrentDesktop: Unity
Date: Wed Jun 18 16:33:03 2014
InstallationDate: Installed on 2013-09-06 (284 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release i386 (20130424)
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: shotwell
UpgradeStatus: Upgraded to trusty on 2014-04-20 (59 days ago)

[Jim Nelson (yorba-jim)]

I suspect you're seeing bug #1296275 and/or bug #1309891. It may be a bug in gphoto2, the library Shotwell uses to communicate with cameras.

[Christopher Bell (chrislbell)]

My camera is Fujifilm Finepix F500EXR. I have read bug reports from other users with similar cameras experiencing download problems since the release of version 14.04.