My scanner, a Canon CanoScan LIDE 20, makes grinding noise

[andrewpmk]

When I try to use my scanner, a Canon CanoScan LIDE 20, with xsane under the Live CD version of Ubuntu 6.06 Beta 1, it doesn't work. When I click "Preview", or in some cases when I start xsane, it starts making a very annoying grinding noise, which is clearly not normal. I must unplug the scanner's USB cable (which provides its power) in order to stop this noise; killing xsane does not stop it.

Steps to reproduce:

1. Open xsane.
2. Click "Preview Image".
3. Wait for the grinding noise.

Reproduceable: Always

[Nannygoat (nannygoat)]

I have the exact same issue under installed Kubuntu 6.06. The scanner is "jammed" and unusable, the weird noises are terrifying. There are several threads in ubuntuforums.org where is mentioned that the problem appears only in Dapper and not in Hoary.

[Dilutu (diluka44)]

Same probleme here, on an installed and up to date ubuntu 6.06.Weird noise comes in at the end of the scan preview.....Only way to make it stop is to disconnect usb cable...

[Stefan Nagy (stefan-nagy)]

I have a similar problem on Ubuntu 6.06 (and Xsane 0.97-4ubuntu6, kernel 2.6.15-26-386) with a Canon CanoScan N676U:

The preview-scan works normally. The grinding noise occures when the scanner lamp reaches the end of the the selected scan-area (when it should move back to its starting position). I can just stop it by disconnecting the cable.

Sometimes the bug doesn't occur - but I can't ay why, I'm not aware of doing something differently...

[Stu Hood (stuhood)]

Bump.

This is really frustrating, because my scanner only works less than half the time. I saw that someone was having the same issue on FC5:
http://lists.alioth.debian.org/pipermail/sane-devel/2006-September/017713.html

Hopefully the version of SANE in Edgy will have better support for this model.

[Stu Hood (stuhood)]

Hmm, just checked it under Edgy: same issue.

[H_Plow (brtdth)]

Hi there!

Same problem here with Feisty (7.04)

1) I installed scanbuttond <-------- to fix the problem of USB_SUSPEND in Feisty

2) I tweaked scanbuttond with a small script as reported here: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/85488/comments/200 <------- this to fix scan lamp not going back to "parking position" after scanning.

But the random and AWFUL noise (most of times on the beginning of scanning) with consequent scanner hang IS STILL THERE!!

Only by unplugging the scanner form USB port, does terminates the screechy noise...I'm also afraid it can damage something within the scanner...

NOTE:
While the noise + hanging often happens in regular scanning....it seems to not be present in the "preview mode".

I've tried with a CANON Lide 25 and the awfull noise + hanging problem does not occur.

I'm googling and googling but still can't find a solution....someone suppose it's an issue with electrical current manging the scan lamp....
Any help / suggestion will be gladly apreciated!

[Tommy Trussell (tommy-trussell)]

The problem described in Bug #85488 is due to a change in the USB driver in the kernel, and that's what the scanbuttonsd fix is about (it keeps the USB port from sleeping on the job). HOWEVER this effect was not noticed in Edgy or Dapper, so if you're having the grinding noise in those releases it's not the same bug. I believe there's been progress on the USB problem so I suspect it will be corrected in time for Gutsy 7.10.

I haven't (yet?) experienced grinding noises on my Canon LiDE scanner. You could check to be sure the "lock" switch on the scanner hasn't been flipped by mistake, but I'm assuming your scanner works on other OS versions which would rule that out.

[Dilutu (diluka44)]

This is what I found sofar: http://www.nabble.com/Canon-LiDE-20:-Awful-noise-after-before-scans-t1987801.html

[Tristan Hill (stan)]

guessing its this fix https://alioth.debian.org/plugins/scmcvs/cvsweb.php/sane-backends/backend/plustek-usbdevs.c.diff?r1=1.28;r2=1.29;cvsroot=sane
which is not in 1.0.18

[Tormod Volden (tormodvolden)]

I also have grinding noises on a LIDE 60, but only when it tries to crawl back again after the first scan when I have chosen to scan several pages. If I choose to just scan one page, there is no problem...

[John Cottier (j-cottier)]

My LIDE 60 does this on Gutsy. It completes a scan, the just makes a grumbling noise and xsane is locked up. It worked fine in Feisty.
I have just discovered it only does this if more than one page is set top scan as Tormod found. If 2 pages are selected, the grinding noise continues for about 3 minutes and then it is functioning again. Kooka behaves the similarly. 1 page set, it works fine.

[andrewpmk (andrewpmk)]

This appears to be fixed in Ubuntu 8.10. This bug should probably be closed. I haven't tested it with 8.04.

[Adrian Mariadas (prabu901104)]

I am using the latest release 9.04 & CanoScan N656U scanner. Same problem. Did anybody found a solution?

[Mark Rayne (mark-rayne-physics)]

I have this same problem with my CanoScan N650U scanner and Jaunty. After only a few scans (or perhaps only one; it seems to be random) the scanning element starts buzzing loudly at the point where it is due to return after completing a scan (or sometimes just as it commences scanning). It sounds as though it is about to self-destruct, provoking a quick unplugging of cables and exiting (forced quit) of XSANE. The scanner recovers when XSANE is restarted.

[Craigwell (jaycraig)]

I think this has to do with the axis mapping of the unit. Mine makes odd sounds before the scan, and then scans only a small area.

In the bottom left of the xsane control window, it says 10.30 cm x 7.62cm.

I can go into advanced options and see that there are zeroes in the top two fields (top left x, top left y) and the 10.30cm is bottom right x, while 7.62cm is bottom right y)

I'm thinking the support for these is buggy, in that in our cases perhaps - the mapping for the scan lamp itself is incorrect and it forces the lamp to try to move against it's stops or something similar.

Quite odd nonetheless. I may try trial and error to see what I can do with adjusting the geometry, but I'm a little nervous about and will be ready to pull out the usb cable.

[angus73 (angus73)]

This bug also affects me with CanoScan N650U and Ubuntu 10.04

[Stefan Steinheimer (nosefish)]

Still not solved in Ubuntu 10.10 (CanoScan N650U).

[TLJones (tlstuff)]

I've had the same problem for some time - the scanner makes a terrible noise and is stuck in the middle instead of going back to it's "starting position". I tried downloading the drivers from Canon and the software but still the problem was there, but I've been certain the scanner wasn't broken and some setting needed adjusting.

Today I fixed my scanner by going to my CONTROL PANEL (PC - VISTA) and going to "Scanners & Cameras" tab. A window box pops up and is supposed to show all scanners and camera connected to my computer. It was empty, so I clicked on the add device and it added my cannon scanner and immediately the scanner moved the bar to its starting position and I was able to scan again just fine. I had the scanner plugged in at the time I hit the add device button.

Hope this helps others.

[angus73 (angus73)]

What is not clear to me is if TLJones' method made his scanner work again (and definitively?) in Ubuntu, or not...

[Ananth P (ananthp)]

I have the same problem, now in Ubuntu 13.10, with my CanoScan LIDE 100

In previous versions of ubuntu (say 12.10 or before), the scanner used to work reasonably well with "Simple Scan' but would jam in xsane. Now in 13.10 it gets stuck in the middle of the scan and the header won't return to the starting position. Makes strange noises.

Booting the system in 'Windows' would reset the scanner head to starting position. It works fantastic in Windows and never gives a problem. But if I try to scan anything in ubuntu again, the scanner is bound to get stuck.

[angus73 (angus73)]

I definitely fixed my problem on my 650U on Ubuntu 12.04 with the help of the sane-devel mailing list. Don't know if that method (that requires re-defining the motors parameters) would apply to the Lide20 also, and I don't know if using wrong values on the lide20 could damage the scanner hardware, so I think someone experiencing this bug better writes directly to the list and report here the results

[penalvch (penalvch)]

andrewpmk, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xsane/+bug/40682/comments/12 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.