[Canon CanoScan 3200F] Scanner doesn't work with Ubuntu

[giuliano.lanza]

Binary package hint: simple-scan

Simple Scan notes:
"there is no scanner- check that the scanner is turned on"

After pushing the "acquire" button it notes:
"no scanner available, connect a scanner"

Works fine in Windows XP.

As per the SANE project, this device has minimal support via experimental CVS:
http://www.sane-project.org/unsupported/canon-3200f.html

However, the experimental CVS wasn't transferred over when they moved from CVS to git. A copy of the experimental files are found at:
https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/738302/+attachment/4803236/+files/cs3200f.tar.gz

A patch that may be needed to compile against master branch:
http://lists.alioth.debian.org/pipermail/sane-devel/2013-March/031124.html

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: simple-scan 2.32.0-0ubuntu4
ProcVersionSignature: Ubuntu 2.6.35-28.49-generic 2.6.35.11
Uname: Linux 2.6.35-28-generic i686
Architecture: i386
Date: Sat Mar 19 17:14:28 2011
DriverPackageVersions:
 libsane 1.0.21-2ubuntu2
 libsane-extras N/A
 hplip 3.10.6-1ubuntu10.2
 hpoj N/A
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
MachineType: American Megatrends Inc. K7S41GX
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-28-generic root=/dev/sda1 loop=/hostname/disks/root.disk ro quiet splash
ProcEnviron:
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
SimpleScanLog:

SourcePackage: simple-scan
dmi.bios.date: 10/18/2006
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P2.80
dmi.board.name: K7S41GX
dmi.board.version: 1.0
dmi.chassis.asset.tag: 0123ABC
dmi.chassis.type: 3
dmi.chassis.vendor: Uknown Chassis Manufacture
dmi.chassis.version: Version 1.00
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.80:bd10/18/2006:svnAmericanMegatrendsInc.:pnK7S41GX:pvr1.0:rvn:rnK7S41GX:rvr1.0:cvnUknownChassisManufacture:ct3:cvrVersion1.00:
dmi.product.name: K7S41GX
dmi.product.version: 1.0
dmi.sys.vendor: American Megatrends Inc.

[Dave Gilbert (ubuntu-treblig)]

More likely related to the underlying libsane. Added scanner name into title.

Giuliano: It looks like Canon scanners are particularly badly supported under Linux (based on the Sane web pages).

[Rolf Leggewie (r0lf)]

doing some triaging here. Are you logged in on the console or in X on those machines? Or via ssh or similar mechanisms? Does "sane-find-scanner" see the scanner? Does "sudo scanimage -L" work?

[Paul Sladen (sladen)]

$ lsb_release -d
Description: Ubuntu 12.04.2 LTS

$ lusb | grep Canon
Bus 002 Device 010: ID 04a9:2216 Canon, Inc. CanoScan 3200F

$ sane-find-scanner
found USB scanner (vendor=0x04a9, product=0x2216, chip=GL841?) at libusb:002:010
found USB scanner (vendor=0x147e, product=0x2016) at libusb:001:003
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

$ scanimage --list-devices
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

[Dave Gilbert (ubuntu-treblig)]

Confirmed: Multiple users

However, I think given http://www.sane-project.org/sane-mfgs.html#Z-CANON
I doubt there is much change; the 3xxx and 4xxx seem to be pretty dead.

[Rolf Leggewie (r0lf)]

Thanks, Paul, for supplying the requested information. I'm sorry for taking so long to get back to you.

sane-find-scanner does see the scanner, but scanimage does not. What about "sudo scanimage -L"? Does that show anything? Can you detach the other scanner (" found USB scanner (vendor=0x147e, product=0x2016) at libusb:001:003").

[Rolf Leggewie (r0lf)]

Furthermore, if you have the chance, please try the trusty live CD. And see what the results are there. It would be nice if you can supply the same information when booted to trusty.

[Rolf Leggewie (r0lf)]

But indeed, all GL841-based scanners are showing as unsupported upstream so the chances are slim.

Have you contacted Canon about the lack of Linux support? Maybe they listen to their customers?!

[Rüdiger Kupper (ruediger.kupper)]

Still the same in trusty.

[penalvch (penalvch)]

CanonScan CS3200F experimental CVS files from:
http://lists.alioth.debian.org/pipermail/sane-devel/2013-March/031106.html

[Rolf Leggewie (r0lf)]

Thank you for that link and file, Christopher. Anybody up to compile something?

[David Ward (dpward)]

Thank you for reporting this bug to Ubuntu.

Ubuntu 14.04 (trusty) reached end-of-standard-support on April 25, 2019.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in.

[Launchpad Janitor (janitor)]

[Expired for sane-backends (Ubuntu) because there has been no activity for 60 days.]