| 2018-01-08 19:59:58 |
Guenther Grau |
bug |
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added bug |
| 2018-05-02 15:42:13 |
Mantas Kriaučiūnas |
bug |
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added subscriber Mantas Kriaučiūnas |
| 2018-05-02 15:42:22 |
Launchpad Janitor |
sane-backends (Ubuntu): status |
New |
Confirmed |
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| 2018-05-02 15:42:28 |
Mantas Kriaučiūnas |
bug |
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added subscriber Baltix GNU/Linux system developers |
| 2018-05-02 15:42:33 |
Mantas Kriaučiūnas |
bug |
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added subscriber Unishop |
| 2018-07-02 20:14:01 |
Karolis |
bug |
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added subscriber Karolis |
| 2018-08-29 10:29:03 |
Mantas Kriaučiūnas |
bug |
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added subscriber Mantas123 |
| 2018-08-29 10:59:09 |
Mantas Kriaučiūnas |
bug task added |
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sane-backends (Baltix) |
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| 2018-08-29 11:01:21 |
Mantas Kriaučiūnas |
summary |
SCX-3200, scanning fails after migration to Kubuntu 17.10 |
Samsung SCX-3200, SCX-3400, CLX-6260 scanning fails after upgrading to Ubuntu 17.10/18.04 |
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| 2018-08-29 11:02:04 |
Mantas Kriaučiūnas |
tags |
amd64 apport-bug artful |
apport-bug artful bionic regression |
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| 2018-08-31 07:36:04 |
Mantas Kriaučiūnas |
summary |
Samsung SCX-3200, SCX-3400, CLX-6260 scanning fails after upgrading to Ubuntu 17.10/18.04 |
Scanning fails with many Samsung multifunctions (SCX-3200, SCX-3400, CLX-6260) after upgrading to Ubuntu 17.10/18.04 (SANE_USB_WORKAROUND=1 needed) |
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| 2018-08-31 07:43:06 |
Mantas Kriaučiūnas |
description |
A couple of days ago, I upgraded from kubuntu 16.10 to 17.04 and then to 17.10, including the required reboots. Before the upgrade I was able to use my printer/scanner SCX-3200 without problems, with 17.10 I can only use the printer part.
sane-find-scanner finds the scanner
$ sane-find-scanner -q
[...]
product=0x3441 [SCX-3200 Series]) at libusb:003:019
[...]
And when I start scanimage the first time, it can talk to the scanner just fine:
$ export SANE_DEBUG_XEROX_MFP=255
$ scanimage -L
[sanei_debug] Setting debug level of xerox_mfp to 255.
[xerox_mfp] sane_init: Xerox backend (build 13), version != null, authorize != null
[xerox_mfp] sane_xerox_mfp_get_devices: 0x7ffdf4d2e220, 0
[xerox_mfp] list_one_device: libusb:003:018
[xerox_mfp] usb_dev_open: open 0x55d2e393c5d0
[xerox_mfp] :: dev_command(INQUIRY[0x12], 70)
[xerox_mfp] [70] a8 00 43 10 53 61 6d 73 75 6e 67 20 53 61 6d 73 75 6e 67 20 53 43 58 2d 33 32 30 30 20 53 65 72 69 65 73 20 19 33 84 2b 00 00 27 d8 00 00 36 d8 00 01 51 00 00 01 00 00 00 00 36 d8 00 00 36 d8 00 01 05 05 00...
[xerox_mfp] dev_inquiry: found Samsung/Samsung SCX-3200 Series
[xerox_mfp] usb_dev_close: closing dev 0x55d2e393c5d0
device `xerox_mfp:libusb:003:018' is a Samsung Samsung SCX-3200 Series multi-function peripheral
When I start scanimage a second time it cannot talk to the scanner anymore:
$ scanimage -L
[sanei_debug] Setting debug level of xerox_mfp to 255.
[xerox_mfp] sane_init: Xerox backend (build 13), version != null, authorize != null
[xerox_mfp] sane_xerox_mfp_get_devices: 0x7ffe9ae18760, 0
[xerox_mfp] list_one_device: libusb:003:018
[xerox_mfp] usb_dev_open: open 0x56138cfa1870
[xerox_mfp] :: dev_command(INQUIRY[0x12], 70)
[xerox_mfp] usb_dev_request: sanei_usb_read_bulk: Error during device I/O
[xerox_mfp] dev_command: dev_request: Error during device I/O
[xerox_mfp] usb_dev_close: closing dev 0x56138cfa1870
[xerox_mfp] list_one_device: dev_inquiry(libusb:003:018): Error during device I/O
Unplugging the usb cable and plugging it back in allows scanimage to talk to the scanner once. After that it fails again. The USB cable is not a problem, as it worked with 16.10.
I downloaded VueScan and it has not problems to repeatedly scan pages using the same hw, which also indicates that this is a sw and not a hw problem. And just to mention it again, printing also works fine using the same cable. And yes, I tried multiple USB ports. All exhibit the same behaviour. When I execute scanimage -L once and start VueScan afterwards, then VueScan also doesn't see the scanner anymore. After unplugging and replugging the UBS cable and restarting VueScan, it's able to scan again.
Looks to me like sane doesn't know how to talk to the scanner anymore. It seems that something get's messed up during the first usb command, which prevents subsequent usb commands from succeeding.
I just downloaded 16.04.3 LTS and booted it from a USB stick. I can confirm that the scanner still works with 16.04.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: sane-utils 1.0.27-1~experimental2ubuntu2.1
ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
Uname: Linux 4.13.0-21-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
CurrentDesktop: KDE
Date: Mon Jan 8 20:53:07 2018
InstallationDate: Installed on 2016-04-03 (645 days ago)
InstallationMedia: Kubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
SourcePackage: sane-backends
UpgradeStatus: Upgraded to artful on 2018-01-05 (2 days ago) |
Upgraded from kubuntu 17.04 to 17.10. Before the upgrade I was able to use my printer/scanner Samsung SCX-3200 without problems, with 17.10 I can only use the printer part.
sane-find-scanner finds the scanner
$ sane-find-scanner -q
[...]
product=0x3441 [SCX-3200 Series]) at libusb:003:019
[...]
Scanning fails with many Samsung multifunctions (including SCX-3400, SCX-4624f, CLX-6260) after upgrading to Ubuntu 17.10/18.04
It seems the best solution for now is to add SANE_USB_WORKAROUND=1 line to /etc/environment:
echo "SANE_USB_WORKAROUND=1" | sudo tee -a /etc/environment
or to /etc/systemd/user.conf: echo "DefaultEnvironment=SANE_USB_WORKAROUND=1"|sudo tee -a /etc/systemd/user.conf
For more info why SANE_USB_WORKAROUND=1 is needed look at http://www.sane-project.org release notes of 1.0.27:
Note 3: The Linux USB3 workaround which was added in version 1.0.25 is now disabled by default. If you have difficulty using a scanner which previously worked, or intermittent scanner availability, try setting the new environment variable SANE_USB_WORKAROUND=1 before starting frontend.
I found this info in comments of bug #1728012 and https://askubuntu.com/questions/966834/ubuntu-17-10-and-samsung-scx-4624f-scanner-not-working/966835
When I start scanimage the first time, it can talk to the scanner just fine:
$ export SANE_DEBUG_XEROX_MFP=255
$ scanimage -L
[sanei_debug] Setting debug level of xerox_mfp to 255.
[xerox_mfp] sane_init: Xerox backend (build 13), version != null, authorize != null
[xerox_mfp] sane_xerox_mfp_get_devices: 0x7ffdf4d2e220, 0
[xerox_mfp] list_one_device: libusb:003:018
[xerox_mfp] usb_dev_open: open 0x55d2e393c5d0
[xerox_mfp] :: dev_command(INQUIRY[0x12], 70)
[xerox_mfp] [70] a8 00 43 10 53 61 6d 73 75 6e 67 20 53 61 6d 73 75 6e 67 20 53 43 58 2d 33 32 30 30 20 53 65 72 69 65 73 20 19 33 84 2b 00 00 27 d8 00 00 36 d8 00 01 51 00 00 01 00 00 00 00 36 d8 00 00 36 d8 00 01 05 05 00...
[xerox_mfp] dev_inquiry: found Samsung/Samsung SCX-3200 Series
[xerox_mfp] usb_dev_close: closing dev 0x55d2e393c5d0
device `xerox_mfp:libusb:003:018' is a Samsung Samsung SCX-3200 Series multi-function peripheral
When I start scanimage a second time it cannot talk to the scanner anymore:
$ scanimage -L
[sanei_debug] Setting debug level of xerox_mfp to 255.
[xerox_mfp] sane_init: Xerox backend (build 13), version != null, authorize != null
[xerox_mfp] sane_xerox_mfp_get_devices: 0x7ffe9ae18760, 0
[xerox_mfp] list_one_device: libusb:003:018
[xerox_mfp] usb_dev_open: open 0x56138cfa1870
[xerox_mfp] :: dev_command(INQUIRY[0x12], 70)
[xerox_mfp] usb_dev_request: sanei_usb_read_bulk: Error during device I/O
[xerox_mfp] dev_command: dev_request: Error during device I/O
[xerox_mfp] usb_dev_close: closing dev 0x56138cfa1870
[xerox_mfp] list_one_device: dev_inquiry(libusb:003:018): Error during device I/O
Unplugging the usb cable and plugging it back in allows scanimage to talk to the scanner once. After that it fails again. The USB cable is not a problem, as it worked with 16.10.
I downloaded VueScan and it has not problems to repeatedly scan pages using the same hw, which also indicates that this is a sw and not a hw problem. And just to mention it again, printing also works fine using the same cable. And yes, I tried multiple USB ports. All exhibit the same behaviour. When I execute scanimage -L once and start VueScan afterwards, then VueScan also doesn't see the scanner anymore. After unplugging and replugging the UBS cable and restarting VueScan, it's able to scan again.
Looks to me like sane doesn't know how to talk to the scanner anymore. It seems that something get's messed up during the first usb command, which prevents subsequent usb commands from succeeding.
I just downloaded 16.04.3 LTS and booted it from a USB stick. I can confirm that the scanner still works with 16.04.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: sane-utils 1.0.27-1~experimental2ubuntu2.1
ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
Uname: Linux 4.13.0-21-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
CurrentDesktop: KDE
Date: Mon Jan 8 20:53:07 2018
InstallationDate: Installed on 2016-04-03 (645 days ago)
InstallationMedia: Kubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
SourcePackage: sane-backends
UpgradeStatus: Upgraded to artful on 2018-01-05 (2 days ago) |
|
| 2018-08-31 07:43:19 |
Mantas Kriaučiūnas |
sane-backends (Baltix): status |
New |
Triaged |
|
| 2018-08-31 07:43:27 |
Mantas Kriaučiūnas |
sane-backends (Baltix): importance |
Undecided |
High |
|
| 2018-08-31 07:43:30 |
Mantas Kriaučiūnas |
sane-backends (Baltix): assignee |
|
Mantas Kriaučiūnas (mantas) |
|
| 2018-08-31 08:03:32 |
Mantas Kriaučiūnas |
bug watch added |
|
https://bugzilla.redhat.com/show_bug.cgi?id=1458903 |
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| 2018-08-31 08:03:32 |
Mantas Kriaučiūnas |
bug task added |
|
sane-backends (Fedora) |
|
| 2018-08-31 09:43:29 |
Bug Watch Updater |
sane-backends (Fedora): status |
Unknown |
Fix Released |
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| 2018-08-31 09:43:29 |
Bug Watch Updater |
sane-backends (Fedora): importance |
Unknown |
High |
|
| 2018-08-31 09:43:33 |
Bug Watch Updater |
bug watch added |
|
http://alioth.debian.org/support/tracker.php?aid=315792 |
|
| 2018-09-13 07:01:27 |
trofim |
bug |
|
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added subscriber trofim |
| 2018-10-27 09:04:31 |
Thomas Demailly |
bug |
|
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added subscriber Thomas Demailly |
| 2019-07-08 21:17:29 |
Gunnar Hjalmarsson |
bug |
|
|
added subscriber Reinhard Katzmann |
| 2020-05-14 06:22:44 |
Mantas Kriaučiūnas |
sane-backends (Baltix): milestone |
|
baltix-18.04 |
|
