simple-scan does not recognize canon LiDE30 scanner

[Peter Hiscocks]

Mint 16 *and* Mint 17
Plug in USB scanner, start simple scan. It shows a spinner but never connects and scans.
Strangely, the scanner is shown properly in the preferences!
    Canon CanoScan N1240U/LiDE30
The scanner makes some noises but does not scan.

This used to work under Mint16 until some upgrade pooched it.

[Jörg Frings-Fürst (jff-de)]

Hello Peter,

I think that this comes from sane-backends.

I switch it to this package.

Please can you run

SANE_DEBUG_DLL=3 scanimage -L

on a terminal, attach the output here and set the status back to confirmed

Thanks

Jörg

[Peter Hiscocks (phiscock)]

Jorg -

Thanks for looking into this. I attach the output from the scanimage
command you suggested.

Incidentally, simple-scan seems to work on a more recent install of Linux
mint on different hardware. I can provide details if that's useful.

Regards -
Peter

> Hello Peter,
>
> I think that this comes from sane-backends.
>
> I switch it to this package.
>
> Please can you run
>
> SANE_DEBUG_DLL=3 scanimage -L
>
> on a terminal, attach the output here and set the status back to
> confirmed
>
> Thanks
>
> Jörg
>
>
> ** Changed in: simple-scan (Ubuntu)
> Status: New => Incomplete
>
> ** Package changed: simple-scan (Ubuntu) => sane-backends (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1391038
>
> Title:
> simple-scan does not recognize canon LiDE30 scanner
>
> Status in sane-backends package in Ubuntu:
> Incomplete
>
> Bug description:
> Mint 16 *and* Mint 17
> Plug in USB scanner, start simple scan. It shows a spinner but never
> connects and scans.
> Strangely, the scanner is shown properly in the preferences!
> Canon CanoScan N1240U/LiDE30
> The scanner makes some noises but does not scan.
>
> This used to work under Mint16 until some upgrade pooched it.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1391038/+subscriptions
>

--
Peter Hiscocks
Syscomp Electronic Design Limited, Toronto
http://www.syscompdesign.com
USB Oscilloscope and Waveform Generator
647-839-0325

[Rolf Leggewie (r0lf)]

Peter, did you manage to find a resolution. I have a Canon LiDE 35 scanner here that I'm currently struggling with in a similar fashion. For what it's worth, it seems to work somehow from a xenial live CD. Can you verify?

[Peter Hiscocks (phiscock)]

Still not working. Most recently, I thought it might be a UDEV problem, so
I set up a Udev rule for the scanner. That didn't help - at least with
Simple Scan.

The device is recognized as a USB device, so I expect the problem is a
missing driver.

The scanner works fine on Windows 8.1.

Peter

> Peter, did you manage to find a resolution. I have a Canon LiDE 35
> scanner here that I'm currently struggling with in a similar fashion.
> For what it's worth, it seems to work somehow from a xenial live CD.
> Can you verify?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1391038
>
> Title:
> simple-scan does not recognize canon LiDE30 scanner
>
> Status in sane-backends package in Ubuntu:
> Confirmed
>
> Bug description:
> Mint 16 *and* Mint 17
> Plug in USB scanner, start simple scan. It shows a spinner but never
> connects and scans.
> Strangely, the scanner is shown properly in the preferences!
> Canon CanoScan N1240U/LiDE30
> The scanner makes some noises but does not scan.
>
> This used to work under Mint16 until some upgrade pooched it.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1391038/+subscriptions
>

--
Peter Hiscocks
Syscomp Electronic Design Limited, Toronto
http://www.syscompdesign.com
USB Oscilloscope and Waveform Generator
647-839-0325

[David Ward (dpward)]

Thank you for reporting this bug to Ubuntu.

Ubuntu 14.04 (trusty) reached end-of-standard-support on April 25, 2019.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in.

[Launchpad Janitor (janitor)]

[Expired for sane-backends (Ubuntu) because there has been no activity for 60 days.]