SAMSUNG SCX-3405 not detected in XUBUNTU 14.04 AMD 64 bit

Bug #1373510 reported by vonibenz
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
sane-backends (Ubuntu)
Expired
Low
Unassigned

Bug Description

Hello,
I have a problem trying to install the Universal Scanner Driver (multifunction SAMSUNG SCX-3405) on an HP AMD 64 notebook, with Xubuntu 14.04 LTS-AMD 64Bits. The scanner is not detected. The sw is regularly updated.
On another machine, with the same Xubuntu 14.04 LTS, BUT 32Bits, the driver is installed and works very well.
More, when I used the 12.04 LTS-32Bits, on the same HP AMD 64 notebook, the driver was fine.

I involved the Samsung Assistance of Italy in the problem and they verified that what I say is true; they said also that the problem is inside Xubuntu AMD 64B or inside the Kernel Linux.

I can't do anything by myself, I need your kind help. Please, let me know your opinion, thanks.

Revision history for this message
vonibenz (vonibenz) wrote :

Any news about the problem? Are you working on it? Thanks.

Revision history for this message
vonibenz (vonibenz) wrote :

REMEMBER: I am using XUBUNTU 14.04 64bit, not Ubuntu!

Revision history for this message
vonibenz (vonibenz) wrote :

Did you get in touch with the Samsung's programmers developing the Scanner Universal Driver?

vonibenz (vonibenz)
description: updated
Revision history for this message
vonibenz (vonibenz) wrote :

Still waiting for a fix by Samsung, Linux Foundation or Canonical.

Revision history for this message
penalvch (penalvch) wrote :

vonibenz, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1373510

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Changed in sane-backends (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for sane-backends (Ubuntu) because there has been no activity for 60 days.]

Changed in sane-backends (Ubuntu):
status: Incomplete → Expired
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