It's incompatible with my router.

Bug #1922980 reported by FujiKousuke on 2021-04-08

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6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
rtl8821ce (Ubuntu)
Undecided
Unassigned

Bug Description

My router is using E-WMTA2.4, but if I leave it unattended, it suddenly loses connection and I have to reboot the router to get connected.
My OS is kubuntu 20.10 and I am using the apt package of rtl8821ce-dkms.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu50.5
Architecture: amd64
CasperMD5CheckResult: skip
DistroRelease: Ubuntu 20.10
MachineType: ASUSTeK COMPUTER INC. VivoBook 15_ASUS Laptop X540MA_X543MA
Package: rtl8821ce (not installed)
ProcEnviron:
 LANGUAGE=
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=ja_JP.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-48-generic root=UUID=e9e202e0-53f5-454c-907e-4063f5b6712a ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.8.0-48.54-generic 5.8.18
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-48-generic N/A
 linux-backports-modules-5.8.0-48-generic N/A
 linux-firmware 1.190.3
Tags: groovy
Uname: Linux 5.8.0-48-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 07/31/2020
dmi.bios.release: 5.13
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X540MA.317
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X540MA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX540MA.317:bd07/31/2020:br5.13:svnASUSTeKCOMPUTERINC.:pnVivoBook15_ASUSLaptopX540MA_X543MA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX540MA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: VivoBook
dmi.product.name: VivoBook 15_ASUS Laptop X540MA_X543MA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

FujiKousuke (zel-5362) on 2021-04-08
description: updated
You-Sheng Yang (vicamo) wrote :

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

  apport-collect 1922980

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in rtl8821ce (Ubuntu):
status: New → Incomplete
tags: added: hwe-networking-wifi
FujiKousuke (zel-5362) wrote :

what happen

You-Sheng Yang (vicamo) wrote :

Hi,

Could you try:

  sudo ln -s source_linux.py /usr/share/apport/package-hooks/source_rtl8821ce.py

which will create a symbolic link in the specified place that instructs apport to treat rtl8821ce as linux kernel package, and collect corresponding information for further reporting. Then you can run apport again:

  sudo apport-collect 1922980

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tags: added: apport-collected groovy
description: updated

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