Rhythmbox crashes after pressing "Install Additional Software"

Bug #1721707 reported by Amr Ibrahim on 2017-10-06

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6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
rhythmbox (Ubuntu)
High
Unassigned

Bug Description

Steps:

1. Add .m4a music to the library (or any music with not installed codecs)
2. Go to 'Import Errors' on the left sidebar
3. Press 'Install Additional Software' at the bottom right
4. Rhythmbox crashes

I attached a backtrace.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: rhythmbox 3.4.1-2ubuntu5
ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3
Uname: Linux 4.13.0-12-generic x86_64
ApportVersion: 2.20.7-0ubuntu2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct 6 09:11:16 2017
InstallationDate: Installed on 2017-10-02 (3 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Beta amd64 (20170930)
SourcePackage: rhythmbox
UpgradeStatus: No upgrade log present (probably fresh install)
XorgLog: Error: [Errno 2] No such file or directory: '/var/log/Xorg.0.log'

Amr Ibrahim (amribrahim1987) wrote :
Sebastien Bacher (seb128) wrote :

Thank you for your bug report, does it do it every time? Do you have extra warnings displayed on the standard output? I can't confirm the issue here...

Changed in rhythmbox (Ubuntu):
importance: Undecided → High
status: New → Incomplete
rithik g (gkrithi) wrote :

From: gdb-RB-Crash.txt

Backtrace stopped: Cannot access memory at address 0x7fffffffbc48

Core seems to be corrupted. That would normally mean RAM / disk space / swap issue. Please recheck and attach a proper backtrace, if the crash happens again.

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