sound not working

[Swatkins]

Binary package hint: pulseaudio

Please see my other post a couple weeks back. I had posted all the diagnostics for the sound system. This is the general ubuntu-debug sound command line bug report. Basically, since I updated from 9.10 to 10.10 my onboard sound stopped working. When I do get also running, it never can find a device, ie the onboard sound. Also, even if I know the problem, the sound device is not being loaded at boot, and then alsa seems to crash later, I still do not know how to fix it.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: pulseaudio 1:0.9.22~0.9.21+stable-queue-32-g8478-0ubuntu21.1
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
Uname: Linux 2.6.35-22-generic x86_64
NonfreeKernelModules: fglrx
AlsaDevices:
 total 0
 crw-rw----+ 1 root audio 116, 2 2010-10-30 12:49 timer
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
AplayDevices: aplay: device_list:235: no soundcards found...
Architecture: amd64
ArecordDevices: arecord: device_list:235: no soundcards found...
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/timer'] failed with exit code 1:
Date: Sat Oct 30 13:07:04 2010
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: pulseaudio
Symptom: audio
Title: Pulseaudio is not running
dmi.bios.date: 02/24/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0805
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P6T SE
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0805:bd02/24/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP6TSE:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Swatkins (lloyd-riggs)]

Additional info: when I check the /proc/asound/cards it says ---no cards found---

I have a pcie graphics card with sound I do not use, and the onboard sound. These are listed below. If I manually add them to the 'cards' file, what does the structure look like, or does anyone have a generic one (a template) and does this work? In addition, under dev/snd all there is is a Timer. How do I get grub/boot to load the card, or is it alsa? Can I just change the config file under /boot from =m to Y(es), or do I have to recompile the entire ubuntu 10.10 installation, and finally, I have an intel P6T board, my Ubuntu version is now amd64, and does it matter if it actually functions?

aplay: device_list:235: no soundcards found...
  *-multimedia UNCLAIMED
       description: Audio device
       product: Cypress HDMI Audio [Radeon HD 5800 Series]
       vendor: ATI Technologies Inc
       physical id: 0.1
       bus info: pci@0000:05:00.1
       version: 00
       width: 64 bits
       clock: 33MHz
       capabilities: pm pciexpress msi bus_master cap_list
       configuration: latency=0
       resources: memory:fbafc000-fbafffff
  *-multimedia UNCLAIMED
       description: Audio device
       product: 82801JI (ICH10 Family) HD Audio Controller
       vendor: Intel Corporation
       physical id: 1b
       bus info: pci@0000:00:1b.0
       version: 00
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list
       configuration: latency=0
       resources: memory:fb8f8000-fb8fbfff

[Swatkins (lloyd-riggs)]

Additional Info:

I spent a little time tracing the archatecture of my system.

The sound cards are not installed anywhere,

Under dev/ati --card0 and card1 are there, but the files are empty
alsa tries to load a number of files in/from wrong paths
the asound.state file is empty
there is no DIR /dev/fs only dev/fd
the /boot/grub/device.map only list the hard drives and is missing anything related to sound devices , in addition, I do not know the proper way to add the device to grubs device.map file, or the proper folders, etc other than empty files.

Basically, the ati device manager seems to try and set up, then load the cards0 and cards1 , which are empty files, and then the alsa loads, and seems to have some errors with the way it is set in the strucutre of the system (ie several wrong paths and 1-2 missing important files)

Then when the whole system is loaded, it somehow finds the two cards, ie the onboard sound intel chips, and the radeon graphics card with a firewire sound outlet. These are both listed in the above as unclaimed, but alsa and everything else can not mount them, nor are there any relavent cards or devices under /dev/.

In any case, I aside from not having the time, I do not want to spend days on this. I tried de-installing and re-installing alsa from code, but it always seems to set up the same way. I also tried getting/editing GRUB with no success to load the sound card on boot, to no avail.

Any suggestions/help? I personally wounder if anyone has a quick view of their or normal alsa on a system (ie the files and locations, and depends but not thier actual content) or a quick fix by changing GRUB to load the card.

Sincerely

Stephan Watkins

[David Henningsson (diwic)]

Hmm, this was a strange one. Could you please try the following:
1) If you have any alsa driver installed that is not from the official Ubuntu archives, please remove it.
2) Download the snapshot: https://wiki.ubuntu.com/Audio/InstallingLinuxAlsaDriverModules - install and reboot
3) Attach an alsa-info: https://wiki.ubuntu.com/Audio/AlsaInfo

Even if the new alsa driver modules do not solve the problem, we might get some more information from the alsa info with those modules are installed.

[Swatkins (lloyd-riggs)]

Dear Mr. Henningsson and all,

I finally got around to doing the above. In addition, I can no longer run alsaconf, and the alsa-utils is not found even though there, along with half the other alsa files. Pulsaudio is unable to initialize, but I do not know if this is because of your prior post to this. I did try re-installing pulse audio as well.

Basically same problem, the cards are there, but are no loaded, and I can not find them under /dev/**** but they seem to be there under /sys/devices/pci0000:00 and pci0000.ff

The full output of the sh script;

upload=true&script=true&cardinfo=
!!################################
!!ALSA Information Script v 0.4.59
!!################################

!!Script ran on: Sat Nov 6 12:04:23 UTC 2010

!!Linux Distribution
!!------------------

Ubuntu 10.10 \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 10.10"

!!DMI Information
!!---------------

Manufacturer: System manufacturer
Product Name: System Product Name

!!Kernel Information
!!------------------

Kernel release: 2.6.35-22-server
Operating System: GNU/Linux
Architecture: x86_64
Processor: unknown
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: 1.0.23
Library version: 1.0.23
Utilities version: 1.0.23

!!Loaded ALSA modules
!!-------------------

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - No

ESound Daemon:
      Installed - Yes (/usr/bin/esd)
      Running - No

Jack:
      Installed - Yes (/usr/bin/jackd)
      Running - No

!!Soundcards recognised by ALSA
!!-----------------------------

--- no soundcards ---

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1b.0 Audio device: Intel Corporation 82801JI (ICH10 Family) HD Audio Controller
05:00.1 Audio device: ATI Technologies Inc Cypress HDMI Audio [Radeon HD 5800 Series]

!!Advanced information - PCI Vendor/Device/Susbsystem ID's
!!--------------------------------------------------------

00:1b.0 0403: 8086:3a3e
 Subsystem: 1043:8357
--
05:00.1 0403: 1002:aa50
 Subsystem: 1043:aa50

!!Modprobe options (Sound related)
!!--------------------------------

snd-atiixp-modem: index=-2
snd-intel8x0m: index=-2
snd-via82xx-modem: index=-2
snd-usb-audio: index=-2
snd-usb-caiaq: index=-2
snd-usb-ua101: index=-2
snd-usb-us122l: index=-2
snd-usb-usx2y: index=-2
snd-cmipci: mpu_port=0x330 fm_port=0x388
snd-pcsp: index=-2
snd-usb-audio: index=-2
snd-atiixp-modem: index=-2
snd-intel8x0m: index=1
snd-via82xx-modem: index=-2
snd-usb-audio: index=-2
snd-usb-caiaq: index=-2
snd-usb-ua101: index=-2
snd-usb-us122l: index=-2
snd-usb-usx2y: index=-2
snd-cmipci: mpu_port=0x330 fm_port=0x388
snd-pcsp: index=-2
snd-usb-audio: index=-2

!!Loaded sound module options
!!--------------------------

!!ALSA Device nodes
!!-----------------

crw-rw----+ 1 root audio 116, 2 Nov 6 12:48 /dev/snd/timer

!!Aplay/Arecord output
!!------------

APLAY

aplay: device_list:235: no soundcards found...

ARECORD

arecord: device_list:235: no soundcards found...

!!Amixer output
!!-------------

!!Alsactl output
!!-------------

--sta...

[David Henningsson (diwic)]

Does this problem also appear when running Maverick from a live-CD, i e, in a system when the configuration has not been altered?
E g, I notice that the snd-hda-intel module is not even being loaded, perhaps a "sudo modprobe snd-hda-intel" would help?
As for alsaconf, it is not used anymore.

[Launchpad Janitor (janitor)]

[Expired for pulseaudio (Ubuntu) because there has been no activity for 60 days.]