Kernal-sound: [950QED, Realtek ALC298, Speaker, Internal] Pulseaudio fails to detect card

Bug #2043597 reported by Jacques Gay
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
pulseaudio (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

The input and output audio does not work for my system and I cannot find a kernel to install to fix this issue.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: pulseaudio 1:15.99.1+dfsg1-1ubuntu2.1
ProcVersionSignature: Ubuntu 6.2.0-36.37~22.04.1-generic 6.2.16
Uname: Linux 6.2.0-36-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/seq: jacques 1494 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Nov 15 10:47:30 2023
InstallationDate: Installed on 2022-11-22 (358 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: pulseaudio
Symptom: audio
Symptom_Card: sof-hda-dsp - sof-hda-dsp
Symptom_Jack: Speaker, Internal
Title: [950QED, Realtek ALC298, Speaker, Internal] Pulseaudio fails to detect card
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/07/2022
dmi.bios.release: 5.25
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: P07AKK.620.220407.SH
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP950QED-KB1US
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGLB182A1Z-C01-G002-S0001+10.0.22000
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrP07AKK.620.220407.SH:bd04/07/2022:br5.25:svnSAMSUNGELECTRONICSCO.,LTD.:pn950QED:pvrP07AKK:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP950QED-KB1US:rvrSGLB182A1Z-C01-G002-S0001+10.0.22000:cvnSAMSUNGELECTRONICSCO.,LTD.:ct31:cvrN/A:skuSCAI-ICPS-A5A5-ADLP-PAKK:
dmi.product.family: Galaxy Book2 Pro 360
dmi.product.name: 950QED
dmi.product.sku: SCAI-ICPS-A5A5-ADLP-PAKK
dmi.product.version: P07AKK
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

Revision history for this message
Jacques Gay (jacquesgay) wrote :
tags: added: kernel-sound
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in pulseaudio (Ubuntu):
status: New → Confirmed
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