Dell XPS 9730 no sound, I have tried the 22.04 lts same issue

[Daniel Reiter]

I've tried various fixes without success, I did manage to get the NVIDA HDMI in the sound options but I've never had the inbuilt Intel Media Hardware working for sound. 22.04 LTS had the same issue and I've upgraded to the new version 23.04 which looks good.

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: pulseaudio 1:16.1+dfsg1-2ubuntu3
ProcVersionSignature: Ubuntu 6.2.0-23.23-generic 6.2.12
Uname: Linux 6.2.0-23-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: daniel 2245 F.... wireplumber
 /dev/snd/seq: daniel 2241 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Thu Jun 22 17:30:27 2023
InstallationDate: Installed on 2023-06-16 (5 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
SourcePackage: pulseaudio
Symptom: audio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/23/2023
dmi.bios.release: 1.2
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.2
dmi.board.name: 067X4F
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.ec.firmware.release: 1.1
dmi.modalias: dmi:bvnDellInc.:bvr1.2.2:bd03/23/2023:br1.2:efr1.1:svnDellInc.:pnXPS179730:pvr:rvnDellInc.:rn067X4F:rvrA00:cvnDellInc.:ct10:cvr:sku0BDB:
dmi.product.family: XPS
dmi.product.name: XPS 17 9730
dmi.product.sku: 0BDB
dmi.sys.vendor: Dell Inc.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Julien Lemaire (sticmac)]

Upgrading to 23.04 didn’t solve the problem in my case.

[Pierre-Alexandre Defresne (pad32)]

It's fixed in ubuntu 23.10, thanks to kernel 6.5 I guess.

[Daniel Reiter (dreiter)]

Yes confirmed working with 23.10 - Also base conf was full of various attempts so options snd-hda-intel model=generic finally got everything recognised for the onboard sound on the xps.

[Yichen Chai (hackerchai)]

Had encountered the same issue on 22.04. Applying this patch https://github.com/torvalds/linux/commit/43e354dada62c0425db900f327a6e11babefcf5c seems to work.