No sound from laptop speakers with Ubuntu 22.04 LTS

Bug #1983292 reported by Felipe Arredondo
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
pulseaudio (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I have sound through bluetooth devices and external headphones but I cannot get sound output from my laptop speakers, at the begining I had "Dummy sound" as the only output device, after some modifications now the default device is HDMI/Display Port but still with no sound , My laptop is a HUAWEI MateBook D15

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: pulseaudio 1:15.99.1+dfsg1-1ubuntu1
ProcVersionSignature: Ubuntu 5.15.0-43.46-generic 5.15.39
Uname: Linux 5.15.0-43-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: felipe 1485 F.... pulseaudio
 /dev/snd/pcmC0D3p: felipe 1485 F...m pulseaudio
CasperMD5CheckResult: pass
Date: Mon Aug 1 17:30:03 2022
InstallationDate: Installed on 2022-08-01 (0 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
ProcEnviron:
 LANGUAGE=es_CO:es
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=es_CO.UTF-8
 SHELL=/bin/bash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
SourcePackage: pulseaudio
Symptom: audio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/11/2021
dmi.bios.release: 1.38
dmi.bios.vendor: HUAWEI
dmi.bios.version: 1.38
dmi.board.asset.tag: NULL
dmi.board.name: BOHB-WAX9-PCB-B2
dmi.board.vendor: HUAWEI
dmi.board.version: M1080
dmi.chassis.asset.tag: NULL
dmi.chassis.type: 10
dmi.chassis.vendor: HUAWEI
dmi.chassis.version: M1080
dmi.ec.firmware.release: 1.38
dmi.modalias: dmi:bvnHUAWEI:bvr1.38:bd11/11/2021:br1.38:efr1.38:svnHUAWEI:pnBOHB-WAX9:pvrM1080:rvnHUAWEI:rnBOHB-WAX9-PCB-B2:rvrM1080:cvnHUAWEI:ct10:cvrM1080:skuC331:
dmi.product.family: MateBook D
dmi.product.name: BOHB-WAX9
dmi.product.sku: C331
dmi.product.version: M1080
dmi.sys.vendor: HUAWEI

Revision history for this message
Felipe Arredondo (felipe072832) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in pulseaudio (Ubuntu):
status: New → Confirmed
Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

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