[NBD-WXX9, Intel Tigerlake HDMI, Digital Out, HDMI] Pulseaudio fails to detect card.

Bug #1968622 reported by Adil Ali
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
pulseaudio (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Audio only had "Dummy output" as output but after running:

$ echo "options snd-hda-intel model=generic" | sudo tee -a /etc/modprobe.d/alsa-base.conf
$ echo "options snd-hda-intel dmic_detect=0" | sudo tee -a /etc/modprobe.d/alsa-base.conf
$ echo "blacklist snd_soc_skl" | sudo tee -a /etc/modprobe.d/blacklist.conf

audio output changed to HDMI/Built-in-Audio however the sound is still not working sound

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu3.13
ProcVersionSignature: Ubuntu 5.13.0-39.44~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-39-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D2', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D2p', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D7c', '/dev/snd/pcmC0D6c', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Apr 11 22:58:11 2022
InstallationDate: Installed on 2022-03-23 (19 days ago)
InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
SourcePackage: pulseaudio
Symptom: audio
Symptom_Card: sof-hda-dsp - sof-hda-dsp
Symptom_Jack: Digital Out, HDMI
Title: [NBD-WXX9, Intel Tigerlake HDMI, Digital Out, HDMI] Pulseaudio fails to detect card
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/09/2021
dmi.bios.release: 2.19
dmi.bios.vendor: HUAWEI
dmi.bios.version: 2.19
dmi.board.asset.tag: N/A
dmi.board.name: NBD-WXX9-PCB-B4
dmi.board.vendor: HUAWEI
dmi.board.version: M1010
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: HUAWEI
dmi.chassis.version: M1010
dmi.ec.firmware.release: 2.19
dmi.modalias: dmi:bvnHUAWEI:bvr2.19:bd12/09/2021:br2.19:efr2.19:svnHUAWEI:pnNBD-WXX9:pvrM1010:rvnHUAWEI:rnNBD-WXX9-PCB-B4:rvrM1010:cvnHUAWEI:ct10:cvrM1010:skuC100:
dmi.product.family: MateBook D
dmi.product.name: NBD-WXX9
dmi.product.sku: C100
dmi.product.version: M1010
dmi.sys.vendor: HUAWEI

Revision history for this message
Adil Ali (sicheen) wrote :
Revision history for this message
gianfilippo (gianfi) wrote (last edit ):

Very same issue here with HUAWEI Product Name: NBD-WXX9-PCB-B3 on Ubuntu 22.04 ,
Base Board Information
 Manufacturer: HUAWEI
 Product Name: NBD-WXX9-PCB-B3
 Version: M1010

 only "Dummy Output" audio output availlable

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in pulseaudio (Ubuntu):
status: New → Confirmed
Revision history for this message
Kostiantyn (kostilioks) wrote :

the same problem

Distributor ID: Ubuntu
Description: Ubuntu 22.04.1 LTS
Release: 22.04
Codename: jammy

    description: Notebook
    product: NBD-WXX9 (C100)
    vendor: HUAWEI
    version: M1010
    width: 64 bits
    capabilities: smbios-3.3.0 dmi-3.3.0 smp vsyscall32
    configuration: chassis=notebook family=MateBook D sku=C100 uuid=582d4292-1432-43ee-960e-5554e3d9992d

00:1f.3 Multimedia audio controller: Intel Corporation Tiger Lake-LP Smart Sound Technology Audio Controller (rev 20)
 Subsystem: QUANTA Computer Inc Tiger Lake-LP Smart Sound Technology Audio Controller
 Flags: bus master, fast devsel, latency 32, IRQ 146
 Memory at 6001120000 (64-bit, non-prefetchable) [size=16K]
 Memory at 6001000000 (64-bit, non-prefetchable) [size=1M]
 Capabilities: <access denied>
 Kernel driver in use: sof-audio-pci-intel-tgl
 Kernel modules: snd_hda_intel, snd_sof_pci_intel_tgl

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