[Dell Vostro 3500] sound strange noise - pulseaudio

[bleekm]

The sound from the speakers and headphones is distorted when the system startup. Has some strange disturbance in sound. If I issue "pulseausio -k; pulseaudio --start" the sound is correct but when another startup problem is come back. Reinstalling pulseaudio and alsa does not help. Actually my pulseaudio version is 1:13.99.1-1ubuntu3.11. I try under ubuntu 20.04.3 LTS and 21.04 but it is the same bug. Installing another newer kernel doesn't help either. The card is HDA Intel PCH, Cirrus Logic CS8409 / CS42L42 chip (Dell Vostro 3500).

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu3.11
ProcVersionSignature: Ubuntu 5.11.0-37.41~20.04.2-generic 5.11.22
Uname: Linux 5.11.0-37-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.20
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bartek 3166 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Oct 2 09:02:58 2021
InstallationDate: Installed on 2021-10-02 (0 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=pl_PL.UTF-8
 SHELL=/bin/bash
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/19/2021
dmi.bios.release: 1.8
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.0
dmi.board.name: 0GGCMJ
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.8.0:bd07/19/2021:br1.8:svnDellInc.:pnVostro3500:pvr:sku0A24:rvnDellInc.:rn0GGCMJ:rvrA01:cvnDellInc.:ct10:cvr:
dmi.product.family: Vostro
dmi.product.name: Vostro 3500
dmi.product.sku: 0A24
dmi.sys.vendor: Dell Inc.

[Kamran Hossain (kamranhossain)]

Can anyone tell me when it will be fixed? Or what is the alternative? It is really annoying strange sound.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[bleekm (brzozowski-bartek)]

The error can be partially resolved by installing oem kernel versions. The error was not present on the newest one available from the repository. I tested several kernel versions after reporting this bug, but I don't remember which version it worked better, for sure since 5.14.0-1007-oem. The sound was good most of the time, but sometimes it faded out, then you had to connect the headphones to the jack socket for a while and disconnect it. However, there was no need to kill pulseaudio on 5.14.0-1007-oem (it was possible to use a laptop on a daily basis). However, I replaced the laptop with a different model so as not to degenerate because the problem was only 90% solved on the new kernel. This chipset 'Cirrus Logic' is probably to blame because I have a new dell vostro 5502 with the same intel i5 (11th gen) processor, but the chipset has 'Realtek ALC3204' and everything works on it.