Ubuntu
pulseaudio package

[Asus TUF GAMING X570-PLUS] Sound becomes scratchy and echoing sometimes when going to different websites

Bug #1944051 reported by GaM on 2021-09-18

This bug report is a duplicate of: Bug #1931902: [AMD Ellesmere] Crackling sound on Pulseaudio. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	pulseaudio (Ubuntu)	New	Undecided	Unassigned

Bug Description

Sound becomes scratchy and echoing when going to different websites or using discord. I have to restart the program or reload the website after using the command "pulseaudio -k" to stop the noise. It most often starts when navigating to a different website.

Thanks

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu3.11
ProcVersionSignature: Ubuntu 5.11.0-34.36~20.04.1-generic 5.11.22
Uname: Linux 5.11.0-34-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.20
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: gam 13487 F.... pulseaudio
/dev/snd/controlC2: gam 13487 F.... pulseaudio
/dev/snd/controlC0: gam 13487 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Sep 18 14:22:16 2021
InstallationDate: Installed on 2021-06-24 (86 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/19/2019
dmi.bios.release: 5.14
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1405
dmi.board.asset.tag: Default string
dmi.board.name: TUF GAMING X570-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1405:bd11/19/2019:br5.14:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:skuSKU:rvnASUSTeKCOMPUTERINC.:rnTUFGAMINGX570-PLUS:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Tags:

Revision history for this message

GaM (ladder) wrote on 2021-09-18:

AlsaInfo.txt Edit (60.3 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (255.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.5 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.5 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (30.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-09-20:

It looks like this might be related to bug 1931902 so let's group them for now.

summary:

- Sound becomes scratchy and echoing sometimes when going to different
- websites
+ [Asus TUF GAMING X570-PLUS] Sound becomes scratchy and echoing sometimes
+ when going to different websites