No "Select Audio Device" panel when plugging headphones, and no sound output to headphones

Bug #1871329 reported by Pierre Equoy
38
This bug affects 7 people
Affects Status Importance Assigned to Milestone
OEM Priority Project
Medium
Unassigned
pulseaudio (Ubuntu)
High
Unassigned

Bug Description

Summary
=======

Internal speakers work as expected, but when plugging headphones through the 3.5mm jack, the "Select Audio Device" panel doesn't show up (it normally shows up to allow user to select what kind of device has been plugged in, be it headphones, microphone or headset). In the Sound Settings, the Output Device automatically switches to "Headphones - sof-hda-dsp", but no sound can be heard even though the vumeter in the Sound Settings moves!

Steps to reproduce
==================

1. Install focal beta
2. Make sure the sound works as expected using the internal speakers and an audio file or Youtube
3. Plug headphones in jack 3.5mm interface

Expected Results
================

- In Sound Settings, the headphones are automatically selected as output device
- In Sound Settings, the vumeter under the Output Device moves according to the sound
- Sound can be heard through the headphones

Actual results
==============

- In Sound Settings, the headphones are automatically selected as output device (OK)
- In Sound Settings, the vumeter under the Output Device moves according to the sound (OK)
- No sound can be heard (Not OK)

Attached are output of `pactl info` and `pactl list` before and after plugging headphones, while playing a tune on Bandcamp in Firefox.

Additional Info
===============

Ubuntu: 20.04 beta image
Certified device: <https://certification.ubuntu.com/hardware/201905-27083>
system-manufacturer: Dell Inc.
system-product-name: Vostro 5590
bios-version: 1.1.0
CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz (8x)
GPU: 00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:9b41] (rev 02)
01:00.0 3D controller [0302]: NVIDIA Corporation Device [10de:1d13] (rev a1)
kernel-version: 5.4.0-21-generic

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-21.25-generic 5.4.27
Uname: Linux 5.4.0-21-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu24
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pieq 1768 F.... pulseaudio
 /dev/snd/pcmC0D0p: pieq 1768 F...m pulseaudio
 /dev/snd/pcmC0D6c: pieq 1768 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Tue Apr 7 16:33:27 2020
InstallationDate: Installed on 2020-04-07 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Beta amd64 (20200402)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/18/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.0
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.1.0:bd07/18/2019:svnDellInc.:pnVostro5590:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:
dmi.product.family: Vostro
dmi.product.name: Vostro 5590
dmi.product.sku: 095A
dmi.sys.vendor: Dell Inc.

Revision history for this message
Pierre Equoy (pieq) wrote :
Revision history for this message
Pierre Equoy (pieq) wrote :
Revision history for this message
Pierre Equoy (pieq) wrote :
Revision history for this message
Pierre Equoy (pieq) wrote :
Revision history for this message
Pierre Equoy (pieq) wrote :
Pierre Equoy (pieq)
tags: added: ce-qa-concern champagne
tags: added: ubuntu-certified
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

This bug should probably just be about the missing dialog.

The second part:

> In the Sound Settings, the Output Device automatically switches to "Headphones - sof-hda-dsp", but no sound can be heard even though the vumeter in the Sound Settings moves!

is probably better handled as bug 1866194 (which also needs answering please pieq).

Changed in pulseaudio (Ubuntu):
assignee: nobody → Sebastien Bacher (seb128)
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in pulseaudio (Ubuntu):
status: New → Confirmed
Revision history for this message
Rex Tsai (chihchun) wrote :

This is a known issue[1][2]. This will remain as a known limitation at the moment - headphone would be recognized as headset, and no prompt to users to overwrite it, and Intel is still working towards a long term fix to it.

[1] https://github.com/thesofproject/linux/issues/956
[2] http://pad.lv/1829101

Changed in oem-priority:
importance: Undecided → Medium
Revision history for this message
Pierre Equoy (pieq) wrote :

@Daniel:

I've tried the workaround I've described in bug 1866194 comment 7, but it doesn't work on this device.

As Rex mentioned, it's probably a known limitation... for the time being, I'll use the HDMI audio output and plug my headphones to my external screen (that works fine).

Changed in pulseaudio (Ubuntu):
importance: Undecided → High
tags: removed: champagne
Revision history for this message
Yuri (ygurin) wrote :

@Pierre Equoy:

It looks like you are having 2 issues. The Sound selection UI not appearing and no sound coming out after plug-in. Can you have a look at this question https://answers.launchpad.net/ubuntu/+question/690501. Is this the problem you are having with sound. Should I link my question to your bug report?

It seems like its an issue with Dell's hardware and whatever changes were made between 19.10 -> 20.04

Revision history for this message
Hui Wang (hui.wang) wrote :

We have a private bug which is similar to it. #1875597

Revision history for this message
Hui Wang (hui.wang) wrote :

the first issue of this bug https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1881659 is similar to this one.

Rex Tsai (chihchun)
tags: added: oem-priority
Revision history for this message
Sebastien Bacher (seb128) wrote :

Is that still an issue with other fixes that landed?

Changed in pulseaudio (Ubuntu):
assignee: Sebastien Bacher (seb128) → nobody
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